My Swisscom E-Mail myCloud TV Network status Find a shop Contact
My Swisscom E-Mail myCloud TV Network status Find a shop Contact

Paying for purchases via your mobile bill

On this page:
Pay for purchases via your mobile bill, view monthly limits, cancel purchase subscriptions and block purchases.

Pay via your bill/credit

As a Swisscom customer, you can easily pay via your mobile bill or prepaid credit in many online shops. For example purchases such as apps or public transport tickets with Swisscom Pay or stamps via SMS.

Swisscom Pay

With Swisscom Pay you don’t need a credit card or Paypal: your mobile phone is enough. You pay with your next mobile bill or with prepaid credit. The largest online stores such as Netflix, Spotify, Apple or Google Play all accept Swisscom Pay as a payment method for your films, music, apps, games and much more. 

Ordering by SMS/MMS

Value-added services, or chargeable information and entertainment services such as weather information, news, ringtones or games can be ordered via SMS/MMS or the Internet. The amount is also charged to your Swisscom mobile bill or deducted from your prepaid credit.

Anti-Money Laundering Act Impact on value-added services

As the result of a new Federal Court ruling, third-party invoicing through the Swisscom bill is subject to the Swiss Anti-Money Laundering Act (AMLA). This includes value-added services such as 090x numbers and SMS/MMS business numbers as well as Swisscom Pay.

Swisscom has therefore been forced to block the use of value-added services on all business mobile connections. 






Monthly limits

In order to pay for purchases with your mobile phone bill or prepaid credit, the following monthly limits of your mobile phone bill must not be exceeded: Swisscom reserves the right to change the monthly spending limits at any time. The annual limit for residential customers is capped at CHF 5000.–.

  Adults Minors under 16 13 years is the minimum age to make purchases via the mobile bill or with prepaid credit
New subscription customers For the first two months after you take out a Swisscom mobile contract 250.- 150.-
2 months after contract signing 500.- 150.-
Prepaid 400.- 150.-





Blocking purchases

Value-added services, including payment via Swisscom bill or with prepaid credit, are activated by default. If you block the value-added services, then payment with Swisscom Pay is no longer possible. To block or unblock purchases and value-added services, go to My Swisscom Customer Center > Mobile devices > Mobile payment > Related topics.






Cancelling purchase subscriptions

Swisscom Pay

If you have made a regular purchase through Swisscom Pay and want to cancel this subscription, you can do so in My Swisscom Customer Center or directly via the provider.

If you have started a regular purchase through Easypay and want to cancel this subscription you can do so in the Customer Center, via SMS or directly via the provider.

Do you know the sender number for the service? Send a SMS with 'STOP ALL' to this number. If you receive unsolicited SMS/MMS of a commercial nature, find out who the sender is and contact them in writing. Alternatively, you can cancel the subscription in the Customer Center.

NATEL® Pay

If you use NATEL® Pay to make a regular purchase, you can cancel this by contacting the partner service directly. A list of contact details is provided here.


Order by SMS

Do you know the sender number for the service? Send a SMS with 'STOP ALL' to this number. If you receive unsolicited SMS/MMS of a commercial nature, find out who the sender is and contact them in writing.






Purchasing items on your bill

If you have used Swisscom Pay and/or billing via SMS/MMS, the purchases will be listed on your bill under the heading “Purchases” and “Other services”.

Wenn Sie NATEL® Pay, Easypay und/oder eine Abrechnung via SMS/MMS genutzt haben, werden Ihnen die Einkäufe auf Ihrer Rechnung unter der Rubrik "Einkäufe" und "Sonstige Dienstleistungen" aufgelistet.


If you have used NATEL® Pay, Easypay and/or billing via SMS/MMS, the purchases will be listed on your bill under the heading “Purchases” and “Other services”.







 Support

Contact

Do you have questions concerning our products?

We will help you via telephone or chat.

Related help topics