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Paying for purchases via NATEL® Pay/Easypay

On this page:
Pay for purchases via your mobile bill, view monthly limits, cancel purchase subscriptions and block purchases.

Pay via your bill/credit

As a Swisscom customer, you can easily pay via your mobile bill or prepaid credit in many online shops. You can make purchases with NATEL® Pay in the App Store, pay for public transport with Swisscom Easypay or buy stamps via SMS.

NATEL® Pay

Swisscom customers with a mobile subscription or a prepaid number can simply pay for their purchases online via their mobile bill or prepaid credit.

 

Major online stores like Apple, Google Play Store, Netflix or Sony PlayStation Store accept NATEL® Pay as a payment method for apps, games, music, films, tickets and much more. If you don’t recognise a purchase on your Swisscom bill, contact the provider in question.

Easypay

Other online shops or apps also support payment via Easypay. Select “Easypay” as the payment method and complete the purchase on the Swisscom page you are forwarded to. You will then receive a confirmation SMS for the transaction. Billing is performed in the same way as with NATEL® Pay, via the mobile bill or prepaid credit.

Ordering by SMS/MMS

Value-added services, or chargeable information and entertainment services such as weather information, news, ringtones or games can be ordered via SMS/MMS or the Internet. The amount is also charged to your Swisscom mobile bill or deducted from your prepaid credit.






Monthly limits

In order to pay for purchases with your mobile phone bill or prepaid credit, the following monthly limits of your mobile phone bill must not be exceeded:

  Adults Minors under 16*
New subscription customers** 250.- 150.-
5 months after contract signing 500.- 150.-
Prepaid 400.- 150.-

* Payment by NATEL® Pay and Easypay is not available for children and minors under 13.

** For the first five months after you take out a Swisscom mobile contract

* Für Kinder und Jugendliche unter 13 Jahren ist das Bezahlen via NATEL® Pay und Easypay nicht möglich.

** Bis 5 Monate nach Abschluss eines Swisscom Mobile-Vertrags


* Payment by NATEL® Pay and Easypay is not available for children and minors under 13.

** For the first five months after you take out a Swisscom mobile contract


Swisscom reserves the right to change the monthly spending limits at any time.






Blocking purchases

The option to purchase items via your bill or credit is activated as standard. If you don’t want the option for billing via mobile bill or prepaid credit you can set up a blocking set for SMS/MMS short numbers and Easypay/NATEL® Pay in the Customer Center. You can unblock value-added services here too.






Cancelling purchase subscriptions

Easypay

If you have started a regular purchase through Easypay and want to cancel this subscription you can do so in the Customer Center, via SMS or directly via the provider.

Do you know the sender number for the service? Send a SMS with 'STOP ALL' to this number. If you receive unsolicited SMS/MMS of a commercial nature, find out who the sender is and contact them in writing. Alternatively, you can cancel the subscription in the Customer Center.

If you have started a regular purchase through Easypay and want to cancel this subscription you can do so in the Customer Center, via SMS or directly via the provider.

Do you know the sender number for the service? Send a SMS with 'STOP ALL' to this number. If you receive unsolicited SMS/MMS of a commercial nature, find out who the sender is and contact them in writing. Alternatively, you can cancel the subscription in the Customer Center.

NATEL® Pay

If you use NATEL® Pay to make a regular purchase, you can cancel this by contacting the partner service directly. A list of contact details is provided here.


NATEL® Pay

If you use NATEL® Pay to make a regular purchase, you can cancel this by contacting the partner service directly. A list of contact details is provided here.

If you use NATEL® Pay to make a regular purchase, you can cancel this by contacting the partner service directly. A list of contact details is provided here.







Purchasing items on your bill

If you have used NATEL® Pay, Easypay and/or billing via SMS/MMS, the purchases will be listed on your bill under the heading “Purchases” and “Other services”.

Wenn Sie NATEL® Pay, Easypay und/oder eine Abrechnung via SMS/MMS genutzt haben, werden Ihnen die Einkäufe auf Ihrer Rechnung unter der Rubrik "Einkäufe" und "Sonstige Dienstleistungen" aufgelistet.


If you have used NATEL® Pay, Easypay and/or billing via SMS/MMS, the purchases will be listed on your bill under the heading “Purchases” and “Other services”.







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