As a Swisscom customer, you can easily pay via your mobile bill or prepaid credit in many online shops. You can make purchases with NATEL® Pay in the App Store, pay for public transport with Swisscom Easypay or buy stamps via SMS.
Swisscom customers with a mobile subscription or a prepaid number can pay for their purchases online via their mobile bill or prepaid credit.
Major online stores like Apple, Google Play Store, Netflix or Sony PlayStation Store accept NATEL® Pay as a payment method for apps, games, music, films, tickets and much more. If you don’t recognise a purchase on your Swisscom bill, contact the provider in question.
Other online shops or apps also support payment via Easypay. Select “Easypay” as the payment method and complete the purchase on the Swisscom page you are forwarded to. You will then receive a confirmation SMS for the transaction. Billing is performed in the same way as with NATEL® Pay, via the mobile bill or prepaid credit.
Value-added services, or chargeable information and entertainment services such as weather information, news, ringtones or games can be ordered via SMS/MMS or the Internet. The amount is also charged to your Swisscom mobile bill or deducted from your prepaid credit.
As the result of a new Federal Court ruling, third-party invoicing through the Swisscom bill is subject to the Swiss Anti-Money Laundering Act (AMLA). This includes value-added services such as 090x numbers and SMS/MMS business numbers as well as Easypay and NATEL Pay.
Swisscom has therefore been forced to block the use of value-added services on all business mobile connections.
For further information and Q&As relating to money laundering, visit www.swisscom.com/GWG.
In order to pay for purchases with your mobile phone bill or prepaid credit, the following monthly limits of your mobile phone bill must not be exceeded:
|Adults||Minors under 16*|
|New subscription customers**||250.-||150.-|
|2 months after contract signing||500.-||150.-|
* Payment by NATEL® Pay and Easypay is not available for children and minors under 13.
** For the first two months after you take out a Swisscom mobile contract
Swisscom reserves the right to change the monthly spending limits at any time. The annual limit for residential customers is capped at CHF 5000.–.
The option to purchase items via your bill or credit is activated as standard. If you don’t want the option for billing via mobile bill or prepaid credit you can set up a blocking set for SMS/MMS short numbers and Easypay/NATEL® Pay in the Customer Center. You can unblock value-added services here too.
If you have started a regular purchase through Easypay and want to cancel this subscription you can do so in the Customer Center, via SMS or directly via the provider.
If you use NATEL® Pay to make a regular purchase, you can cancel this by contacting the partner service directly.
Do you know the sender number for the service? Send a SMS with 'STOP ALL' to this number. If you receive unsolicited SMS/MMS of a commercial nature, find out who the sender is and contact them in writing.
If you have used NATEL® Pay, Easypay and/or billing via SMS/MMS, the purchases will be listed on your bill under the heading “Purchases” and “Other services”.