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Managing your NATEL® easy costs

NATEL® easy credit

Prepaid costs under control

Recharging credit

You can easily top up your NATEL® easy credit at cockpit.swisscom.ch, swisscom.ch/reload, per SMS or various points of sale.

Check your balance

In the Swisscom Cockpit

You can check and top up credit and book data packages at cockpit.swisscom.ch. You can access the Cockpit for free worldwide and even with a credit of CHF 0.–.

Via SMS

After each call, you will receive a free SMS telling you how much credit you have. Use the following button combinations to set whether you wish to be notified of your current credit via SMS or not:

Deactivate automatic SMS: *106*10#, call button

Activate automatic SMS: *106*11#, call button

Manual credit query: *130#, call button

In the Customer Center

Have you registered your NATEL® easy number in the Customer Center?

If you need an itemised list of all calls, you can view it online in the Customer Center

As a NATEL® easy start sponsor you can also check your child’s credit in the Customer Center if you add the sponsored NATEL® easy number there.

Surfing

You can surf in the Internet with your smartphone on the base rate of CHF 2.– per day.

If you don’t want to surf with on the base ratef:

1. Buy a data package in the Cockpit

2. Deactivate the active base rate in the Cockpit.

3. Data packages are automatically renewed when used up. If you wish, you can also deactivate automatic renewal in the Cockpit.

Please note: Once data package is used up and not renewed and you have deactivated the base rate, you will no longer be able to surf in the mobile network.

 

Go to menu > base rate in the Cockpit


Useful settings

Switch off your COMBOX® when you are abroad

Block calls to business 090x numbers, value-added and information services (e.g. 1811) directly in the Customer Center.

Credit expiry

If the SIM card is not used for 12 months or in the event of Prepaid service misuse, the remaining credit lapses and the number reverts to Swisscom without compensation.

Non-use comprises all activities that do not result in a reduction of the prepaid credit. These include, for example, topping up prepaid credit, incoming text messages and switching on the mobile device.

Outgoing calls, sending text messages, sending and receiving MMS messages and any use of mobile data communication are deemed as using the SIM card.