Check your balance
In the Swisscom Cockpit
You can check and top up credit and book data packages at cockpit.swisscom.ch. You can access the Cockpit for free worldwide and even with a credit of CHF 0.–.
After each call, you will receive a free SMS telling you how much credit you have. Use the following button combinations to set whether you wish to be notified of your current credit via SMS or not:
Deactivate automatic SMS: *106*10#, call button
Activate automatic SMS: *106*11#, call button
Manual credit query: *130#, call button
In the Customer Center
You can surf in the Internet with your smartphone on the base rate of CHF 2.– per day.
If you don’t want to surf with on the base ratef:
1. Buy a data package in the Cockpit
2. Deactivate the active base rate in the Cockpit.
3. Data packages are automatically renewed when used up. If you wish, you can also deactivate automatic renewal in the Cockpit.
Please note: Once data package is used up and not renewed and you have deactivated the base rate, you will no longer be able to surf in the mobile network.
Switch off your COMBOX® when you are abroad
Block calls to business 090x numbers, value-added and information services (e.g. 1811) directly in the Customer Center.
If the SIM card is not used for 12 months or in the event of Prepaid service misuse, the remaining credit lapses and the number reverts to Swisscom without compensation.
Non-use comprises all activities that do not result in a reduction of the prepaid credit. These include, for example, topping up prepaid credit, incoming text messages and switching on the mobile device.
Outgoing calls, sending text messages, sending and receiving MMS messages and any use of mobile data communication are deemed as using the SIM card.