Removing SIM lock

On this page:
How to remove the SIM lock on your Prepaid device or iPhone. 

Prepaid device

Requirements

If you wish to remove the SIM lock on your device, please note the following:

​ Your device must have been purchased at least 24 months ago.
​ Complete the form below to request an unlock code from Swisscom.
 ​Follow the instructions below to unlock your device type.

SIM unlocking is not available for Comfort and M-Budget devices, Internet sticks/hotspots.

Procedure

Complete the form with the relevant details to unlock your device. You will then be sent an unlock code via E-Mail. 

Please follow the instructions below to unlock your device with this code.

Proceed as follows to unlock your Alcatel device:

  1. Insert into the device a SIM from a different provider than Swisscom.
  2. Switch on the device and enter your PIN (if necessary).
  3. Now enter the unlock code that you have just received via SMS from Swisscom.
  4. Press OK.

Proceed as follows to unlock your Emporia device:

  1. Switch on the device and enter your PIN (if necessary).
  2. For older device types like Classic, Connect, Elegance and Essence:
    Please enter the following commands and the unlock code which Swisscom has just texted to you:
    ###3854#Unlock code#

    For newer device types like Euphoria, Prime and Select:
    Please enter the following commands and the unlock code which Swisscom has just texted to you:
    *#Unlock code#

  3. Press the green handset button.

Proceed as follows to unlock your HTC device:

  1. Insert into the device a SIM from a different provider than Swisscom.
  2. Switch on the device and enter your PIN (if necessary).
  3. Now enter the unlock code that you have just received via SMS from Swisscom.
  4. Press OK.

Proceed as follows to unlock your Huawei device:

  1. Insert into the device a SIM from a different provider than Swisscom.
  2. Switch on the device and enter your PIN (if necessary).
  3. Now enter the unlock code that you have just received via SMS from Swisscom.
  4. Press OK.
  5. Repeat the process for every code separately until the device notifies unlocking.

Proceed as follows to unlock your LG device:

With Swisscom SIM:
  1. Switch on the device and enter your PIN (if necessary).
  2. Enter 2945#*1201# to enable the unlocking menu.
  3. Select menu [Settings] - [Security] - [SIM lock] - [Deactivate].
  4. Now enter the unlock code that you received via SMS from Swisscom.
  5. Press OK.
With different SIM:
  1. Switch on the device and enter your PIN (if necessary).
  2. “Insert right SIM” is displayed.
  3. Press right softkey (“Unlock”).
  4. Now enter the unlock code that you received from via SMS from Swisscom.
  5. Press OK.

Proceed as follows to unlock your Nokia:

  1. Switch on the device and enter your PIN (if necessary).
  2. Please enter the following commands and the unlock code which Swisscom has just texted to you: #pw+UNLOCKCODE+7#

    Enter the characters p, w and + as follows:

    + = briefly press the * button twice.
    p = briefly press the * button three times.
    w = briefly press the * button four times.

    N.B. Please use a Swisscom SIM when removing the SIM lock on the Nokia C2-01.

    Your device briefly displays the following text: “SIM restriction off”. The mobile phone then switches off and on again. The SIM lock is then removed.

Proceed as follows to unlock your Nokia Lumia:

  1. Insert into the device a SIM from a different provider than Swisscom.
  2. Switch on the device and enter your PIN (if necessary).
  3. Now enter the unlock code that you have just received via SMS from Swisscom.
  4. Press OK.

N.B. Maximum of 10 attempts allowed.

Proceed as follows to unlock your Samsung:

  1. Insert into the device a SIM from a different provider than Swisscom.
  2. Switch on the device and enter your PIN (if necessary).
  3. Now enter the unlock code that you have just received via SMS from Swisscom:
    xxxxxxx or #0111*xxxxxxx# (x=unlock code)
  4. Press OK.

Proceed as follows to unlock your Sony Ericsson:

  1. Insert a SIM from a different provider than Swisscom.
  2. Switch on the device and enter your PIN (if necessary).
  3. Press left, *(asterisk), *(asterisk), left using the directional button.
  4. Your mobile phone displays “Personalised with MNC2”.
  5. Select “Personalised network” menu item 1 via "OK".
  6. The display shows SIM lock off 1 “NCK:”.
  7. Enter the unlock code you received per SMS from Swisscom.
  8. Press OK.

Does your device have a touchscreen?

  1. Launch your device without a SIM.
  2. Activate the telephone keypad.
  3. Enter ##SIMLOCK## (written out: ##7465625##).
  4. Your mobile phone displays “Personalised with MNC2”.
  5. Enter the unlock code you received via SMS from Swisscom.

Proceed as follows to unlock your ZTE:

  1. Insert into the device a SIM from a different provider than Swisscom.
  2. Switch on the device and enter your PIN (if necessary).
  3. Now enter the unlock code that you have just received via SMS from Swisscom.
  4. Press OK.
Unlocking failed?

If unlocking failed, please contact us or visit us in your nearest Swisscom Shop.

iPhone

As of 1 July 2013, Swisscom customers can use their iPhone with any SIM. Unblock this device using the SIM unlock from Apple. You do not need to contact Swisscom. You can find details of how to unlock your iPhone at Apple.

Swisscom does not guarantee that an unlocked iPhone will work perfectly with a SIM from a different mobile phone provider. Before you unlock your iPhone, find out from your new provider what services are provided for iPhone (Internet access, MMS, Visual Voicemail, tethering, etc.). Any limitations resulting from using a SIM from a different provider are not classified as device faults and are therefore not covered by the Swisscom guarantee.

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