Business Communication App

On this page:
How to download, set up and log in to the Business Communication app. And find the answers to frequently asked questions.

Download, requirements and login

With the Business Communication app, you can make phone calls from your business landline number using your mobile phone, tablet, PC or laptop even when you are out of the office. Use presence information, instant messaging (chat), screen sharing, online meetings and guest access to collaborate even faster and more easily with colleagues, customers and partners.

macOS

macOS 10.12 Sierra or higher (Min. 4GB RAM, 1.5GHz CPU, Dual Core CPU)

Windows

Windows 10 (Min. 4GB RAM, 1.5GHz CPU, Dual Core CPU) – Classical view only

Android

Android 7.0 or higher (2 GB RAM, ARMv7, Quad Core CPU, min. 480x800px display) – Blackberry devices are not supported

iOS

iOS 13 on iPhone 7 or higher



Login

After installing the Business Communication app, you can sign in by entering your user name and password. 

If you do not have a username and password, contact your company administrator.

Forgotten your password?

Use one of the following options if you have forgotten your password:

  • Contact your company administrator. They can assign you a new password.
  • If you have a Swisscom Login for your telephone number, you can also reset your password by entering your user ID in My Swisscom (Customer Center).

Saving your password

You can save your password so that you don’t forget it again. For Windows and macOS, it is automatically saved for 180 days. To save the password to an Android/iOS device, activate the “Save password” function.

 

Please note: For security reasons, you will need to log in again at the end of the 180-day period. You may use the same password for this.






Key functions

Use

The Business Communication app is not supported in VDI/RS environments.

Functions

For the app to function correctly, you will need to allow the necessary microphone, camera, contacts and call authorisations.

Wireless LAN

Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)

For good voice quality

Ensure that:

  • mobile data usage is enabled on your smartphone
  • any energy-saving modes (primarily Android) or data-saving settings are deactivated.

Connection problems caused by an inadequate data network

In many places, the network quality of the WLAN or mobile data network is not good enough to meet the demands of real-time communication. This results in poor voice quality, unavailability or aborted calls. The Business Communication app’s ‘BroadWorks Anywhere’ function provides a good alternative in such situations.

 

For more information about this function, including set-up instructions and FAQs, you will find a download link further down the document list.

Operating system

App versions prior to 22.8.6 do not work with iOS13/Android Q (and subsequent releases)






Frequently asked questions

Can I use the app without a SIM?

Can I use the Business Communication app on several devices?

Can I create my own user name and password?

Why isn’t my password permanently saved?

Do roaming costs apply if I use the Business Communication app abroad?

How do I search for contacts in the app?

Can I use the Business Communication app in VDI/RDS environments?



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