You can create your user name (e-mail address) in My Swisscom. However, at the moment you can’t select your own password. Please contact your administrator if you don’t have access to My Swisscom.
Business Communication App
On this page:
How to download, set up and log in to the Business Communication app. And find the answers to frequently asked questions.
Download, requirements and login
With the Business Communication app, you can make phone calls from your business landline number using your mobile phone, tablet, PC or laptop even when you are out of the office. Use presence information, instant messaging (chat), screen sharing, online meetings and guest access to collaborate even faster and more easily with colleagues, customers and partners.
macOS 10.12 Sierra or higher (Min. 4GB RAM, 1.5GHz CPU, Dual Core CPU)
Windows 10 (Min. 4GB RAM, 1.5GHz CPU, Dual Core CPU) – Classical view only
Android
Android 7.0 or higher (2 GB RAM, ARMv7, Quad Core CPU, min. 480x800px display) – Blackberry devices are not supported
Rooted Devices are not supported.
The Business Telephony app and client are not available on Windows phones (no universal app).
iOS
iOS 13 on iPhone 7 or higher
Login
After installing the Business Communication app, you can sign in by entering your user name and password.
If you do not have a username and password, contact your company administrator.
Forgotten your password?
Use one of the following options if you have forgotten your password:
- Contact your company administrator. They can assign you a new password.
- If you have a Swisscom Login for your telephone number, you can also reset(opens in new tab) your password by entering your user ID in My Swisscom (Customer Center).
Saving your password
You can save your password so that you don’t forget it again. For Windows and macOS, it is automatically saved for 180 days. To save the password to an Android/iOS device, activate the “Save password” function.
Please note: For security reasons, you will need to log in again at the end of the 180-day period. You may use the same password for this.
Key functions
Use
The Business Communication app is not supported in VDI/RS environments.
Functions
For the app to function correctly, you will need to allow the necessary microphone, camera, contacts and call authorisations.
Wireless LAN
Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)
For good voice quality
Ensure that:
- mobile data usage is enabled on your smartphone
- any energy-saving modes (primarily Android) or data-saving settings are deactivated.
Connection problems caused by an inadequate data network
In many places, the network quality of the WLAN or mobile data network is not good enough to meet the demands of real-time communication. This results in poor voice quality, unavailability or aborted calls. The Business Communication app’s ‘BroadWorks Anywhere’ function provides a good alternative in such situations.
For more information about this function, including set-up instructions and FAQs, you will find a download link further down the document list.
Operating system
App versions prior to 22.8.6 do not work with iOS13/Android Q (and subsequent releases)
Release Notes(opens in new tab)
Compatible headsets and desk phones
Business Communication App: Mobile-Factsheet(opens in new tab)
Business Communication App: Desktop-Factsheet(opens in new tab)
BroadWorks Anywhere (Workaround for connection problems)(opens in new tab)
Frequently asked questions
Can I use the app without a SIM?
Yes, the app can be used on your mobile without a SIM. You will need to ensure, however, that your WLAN is optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)
Can I use the Business Communication app on several devices?
Yes, that's possible. You can download the app to several devices and log in with the same user name and password. However, you can’t use the app on more than one computer and one smartphone/tablet at the same time. It is not possible to use the Business Communication app on more than one computer or more than one smartphone/tablet at the same time with the same login.
Can I create my own user name and password?
Why isn’t my password permanently saved?
For security reasons, passwords expire after 180 days. The app will remind users that it is necessary to log in again 14 days before the password expires. You may use the same password for this.
Do roaming costs apply if I use the Business Communication app abroad?
If you have an inOne (SME) mobile or another Swisscom subscription with integrated services, you can use the app abroad within the roaming allowance free of charge. Otherwise, using the app is only free abroad when you use a WLAN connection.
How do I search for contacts in the app?
You can browse all linked directories (and the device’s local directory) using the “Directory” menu. You will need to type a letter or number to start a search. The factsheet contains more tips and advice on searching.
Can I use the Business Communication app in VDI/RDS environments?
No, this is not possible.
Help from the Swisscom Community
Help from the Swisscom Community
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