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Business Communication App

On this page:
Setting up the Business Communication app, important functions and answers to frequently asked questions.

Download, requirements and login

With the Business Communication app, you can make phone calls from your business landline number using your mobile phone, tablet, PC or laptop even when you are out of the office. Use presence information, instant messaging (chat), screen sharing, online meetings and guest access to collaborate even faster and more easily with colleagues, customers and partners.

macOS

macOS 10.11 El Capitan or higher (Min. 4GB RAM, 1.5GHz CPU, Dual Core CPU, OpenGL 1.5 or higher)

Windows

Windows 10 (Min. 4GB RAM, 1.5GHz CPU, Dual Core CPU, OpenGL 1.5 or higher)

Android

7.0 or higher (2 GB RAM, ARMv7, Quad Core CPU, min. 480x800px display) – Blackberry devices are not supported

iOS

iOS 11 on iPhone 7 or higher



Login

After installing the Business Communication app, you can sign in by entering your user name and password. Ask your company’s administrator for a user name and password if you don’t have them yet.

Forgotten your password?

Use one of the following options if you have forgotten your password:

  • Contact your company administrator. They can assign you a new password.
  • If you have a Swisscom Login for your telephone number, you can also reset your password in the Customer Center.

Saving your password

You can save your password so that you don’t forget it again. For Windows and macOS, it is automatically saved for 180 days. To save the password to an Android/iOS device, activate the “Save password” function.

 

Please note: For security reasons, you will need to log in again at the end of the 180-day period. You may use the same password for this.






Key functions

Use

The Business Communication app is not supported in VDI/RS environments.

Functions

For the app to function correctly, you will need to allow the necessary microphone, camera, contacts and call authorisations.

Wireless LAN

Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)

For good voice quality

Ensure that:

  • mobile data usage is enabled on your smartphone
  • any energy-saving modes (primarily Android) or data-saving settings are deactivated.

Operating system

App versions prior to 22.8.6 do not work with iOS13/Android Q (and subsequent releases)






Frequently asked questions

Can I use the app without a SIM?

Can I use the Business Communication app on several devices?

Can I create my own user name and password?

Why isn’t my password permanently saved?

Do roaming costs apply if I use the Business Communication app abroad?

How do I search for contacts in the app?

Can I use the Business Communication app in VDI/RDS environments?



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