SMS to 444

On this page:
SMS to 444: check your bill or subscription type, select or change your subscription, check your customer number and add supplementary services.

Checking your bill
Subscription & inclusive units
Abroad
Availability (COMBOX® etc.)

Checking your bill

If you want to check how high your current bill is, send an SMS with the keyword BILL to 444.

See example

I would like to check my bill regularly

Keyword	Descritption
INVOICE	Check bill once
START INVOICE DAY	Check bill daily
START INVOICE WEEK	Check bill weekly
START INVOICE MONTH	Check bill monthly

I would like to know how often my bill is queried or stop this query

Keyword	Description
STATUS INVOICE	What regular bill queries have I subscribed to?
STOP INVOICE	I no longer require regular bill queries.

This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.

Your bill online

All your data and bill details are available online.

Go to My Swisscom (Customer Center)(opens in new tab)

Subscription & inclusive units

If you want to know the number of remaining units in your subscription or option, check if you have the right subscription or if you can extend it, send an SMS with the following keywords to 444.

See example

Keyword	Description
STATUS	Number of included units, such as roaming days or SMS, remaining balance from data options
CHECK	Check your current subscription and whether it still meets your needs.
CUSTOMER NUMBER	Check your Swisscom customer number.
TEST	Check your Swisscom services like TV, Internet, telephone and e-mail on your mobile phone or computer
LOGIN	Request a new Swisscom Login password
COWORKING	Code request for free hours of coworking office space (only for inOne SME mobile XL customers)

Change your subscription

If you want to change your subscription, send an appropriate SMS with the relevant keyword to 444:

blue Mobile Abos

Keyword	Description
BLUEMOBILEL	To order a blue Mobile L subscription
BLUEMOBILEM	To order a blue Mobile M subscription
BLUEMOBILES	To order a blue Mobile S subscription

Additional packages for blue Mobile S oder M

Keyword	Description
START CONNECTPACK	To order the Connect Pack
STOP CONNECTPACK	The Connect pack renews automatically. You will need to stop it if you no longer want it.
START INTERNATIONAL	To order the International Pack
STOP INTERNATIONAL	The International Pack renews automatically. You will need to stop it if you no longer want it

Additional packages for blue Mobile S, M oder L

Keyword	Description
START INTERCONTINENTAL	To order the Intercontinental Pack
STOP INTERCONTINENTAL	The Intercontinental Pack renews automatically. You will need to stop it if you no longer want it

Other Abos

Keyword	Description
PREMIUM	To order an inOne mobile premium subscription
BASICMOBILEXS	To order an basicmobilexs subscription
BASICMOBILES	To order a basicmobiles subscription
BASICMOBILEM	To order a basicmobilem subscription

Mobile subscriptions for everyone under 30

Keyword	Description
BLUEMOBILEL	To order a blue Mobile L subscription
BLUEMOBILEM	To order a blue Mobile M subscription
BLUEMOBILES	To order a blue Mobile S subscription
BLUEKIDSMOBILE	To order a bluekidsmobile subscription
BLUEKIDSWATCH	To order a blue Kids Watch subscription

This service is only available for residential customers. Business customers can change subscriptions on My Swisscom.

Prepaid

If you want to change your prepaid send the keyword to 444.

I want to check my balance

You can check your current balance or the remaining volume of a data package at cockpit.swisscom.ch(opens in new tab) or by sending an SMS to 444.

Keyword	Description
STATUS	Current balance, remaining balance of data options, number of units included, such as roaming days or SMS

I want to redeem a prepaid voucher

You can redeem prepaid vouchers by sending an SMS to 444 or at cockpit.swisscom.ch(opens in new tab).

Keyword	Description
VOUCHER plus the 14-digit voucher code (e.g. VOUCHER 12345678912345)	Top up/redeem prepaid vouchers for your own number
VOUCHER plus the 14-digit voucher code mobile number you want to top up (e.g. VOUCHER 12345678912345 0791234567)	Top up/redeem prepaid vouchers for another mobile number (not your own)

I would like to switch to an Prepaid Plus or subscribe to a data package or combi product

Keyword	Description
START FLAT7	7 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START FLAT30	30 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START FLAT90	90 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START PREPAID PLUS START PREPAID PLUS	Activate Prepaid Plus
DATA 500 MB START DATA 500MB DATA500 MB START DATA500MB	500 MB data package
DATA 2 GB START DATA 2GB DATA2 GB START DATA2GB	2 GB data package
DATA 5 GB START DATA 5GB START DATA5GB	5 GB data package
START DATASPEEDPLUS	The one-day 24h Speed+ (5GB) package meets the unique need for a large data volumeand high speed for a single day.

I would like to use or deactivate the advance service

If you have run out of credit on your Prepaid, but you really need your mobile, Swisscom will give you a CHF 5.– advance. Simply send the word ADVANCE to 444. This service costs 50 centimes which will be deducted from your credit the next time you top up.

Keyword	Description
ADVANCE	Get a 5-franc advance

I would like to activate or modify Prepaid Kids

Keyword	Description
START KIDS	Prepaid Kids is available to all children aged 7 to 18. It allows your child to make free calls to 5 Swisscom numbers, to use 500 MB of data and to send unlimited SMS. Requirement: inOne mobile prepaid.
STOP KIDS	Deactivate Prepaid Kids
START SPONSOR “Child’s mobile phone number” “Amount” (e.g. START SPONSOR 0791234567 20)	Activate the monthly sponsorship or change the monthly sponsor credit Sponsorship is only possible from parents to their underage child.
STOP SPONSOR “Child’s mobile phone number”	Deactivate the monthly sponsorship Sponsorship is only possible from parents to their underage child.
PAYMENT “Child’s mobile phone number” “Amount”	One-off credit (minimum CHF 5.–)
CHECK SPONSOR	Details about the activated sponsor

Abroad

Find out more about roaming for using your mobile phone abroad.

Keyword	Description
START INTERCONTINENTAL STOP INTERCONTINENTAL	I would like to start/stop using the Intercontinental pack.
START INTERNATIONALCALLS STOP INTERNATIONALCALLS	I would like to start/stop using the International Calls pack.

I want to activate or deactivate the SMS information service on current roaming tariffs in the country I am visiting

Keyword	Description
START RSMS STOP RSMS	The SMS information service provides details of current roaming tariffs.

Cost control abroad

The Swisscom Cockpit(opens in new tab) gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.

Availability (COMBOX® etc.)

Keyword	Description
START VVM STOP VVM	Activate/deactivate Visual Voicemail for iPhone
COMBOX	Request COMBOX® password(opens in new tab)
START NOTIFICATION STOP NOTIFICATION	Activate/deactivate SMS availability notification
START INFO STOP INFO	Activate/deactivate SMS function for missed calls
START BLIP STOP BLIP	Activate/deactivate blip for a calls to another network

Help from the Swisscom Community

Know more together: Our community with over 10,000 active users will be happy to support you.

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