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Your mobile phone has a mechanical problem, or is still not functioning even with the latest software. You can now send your mobile phone to be repaired. You can also find out if you can benefit from our contract extension by extending your NATEL contract.

Repairing your mobile phone

Get your mobile phone repaired immediately at one of our Repair Centers. With our express repair service, your phone will be repaired and ready to collect within three hours! Find out more

Send your faulty device to Swisscom, and we will repair and return it within about 2 weeks. There can be delays in some circumstances, for example if necessary spare parts are not immediately available.

Choose “proceed to repairs” for more information about shipping and repairing your device.

New mobile phone

If your subscription has expired, you may be able to benefit from our contract extension and receive a new device.


More information about the contract extension

Length of contract and guarantee


For customers from Liechtenstein: +4237771234 Sie haben keinen SMS-Code erhalten, prüfen sie ihre Eingabe und versuchen sie es erneut.

A code will now be sent to you on ${number} > SMS Code