Install and set up the Kids Security app

Rather than just a parental control app, the optional Kids Security feature helps your child learn how to use smartphones, tablets and social media responsibly. Set time limits per app, screen time limits and other features.

Prerequisites
Install the app
Set up Kids Security
Use the features
Deactivate Kids Security
Frequently asked questions

Prerequisites

The following requirements must be met for Kids Security to work:

Someone in the family has a swisscom mobile subscription.
The “Kids Security” option has been added in My Swisscom.
The Kids Security app is installed on the carer’s device and the child’s device.
The software on the devices is up to date and supported.

Which devices are supported?

iPhone/iPad: iOS 17 or later
Android: Android 9 or later
Windows: Windows 10/11 or later

Does the children’s device require a mobile contract or a constant internet connection?

No, the child’s device only needs an internet connection for the following features to work:

Transferring changes made on the parent’s device to the child’s device
Sharing location
Sending requests such as ‘More screen time’ to the parent’s device
Using the child’s device in parent mode

Install the app

The Kids Security app must be installed on both the parent’s device and the child’s device. Only then can you set up Kids Security.

Download and install the Kids Security app now:

For iOS:

(iOS App coming soon)

For Android:

Set up Kids Security

Once the Kids Security app is installed on both the parent’s device and the child’s device, you can set up Kids Security in just a few steps. Here’s how:

1. Set up the parent device

Open the Kids Security app on your device.
Log in using your Swisscom login details.

2. Set up the child’s device

Create a profile for your child in the Kids Security app on your device.

3. Connect the child’s device

Now open the Kids Security app on the child’s device. A QR code will appear. Scan this QR code using the parent’s device and confirm the connection.

4. Set rules

Work with your child to set rules, e.g. daily screen time, permitted apps, times of use, permitted websites, etc. → You can set these rules on the parent’s device in the Kids Security app, in your child’s profile.

5. Enable permissions

Depending on the device, features and rules, the Kids Security app requires certain permissions. You can enable these when setting up the app on your child’s device or adjust them later in the settings.

Use the features

You can use the following features on the parent device in the Kids Security app and set them up individually for each child:

Set screen time

Set a time limit per day for each device. Just before the time runs out, your child will receive a reminder and can ask you for extra time with a single click.

Parent’s device > Child’s profile > Time limit

Limit individual apps

You can allow, block or set time limits for apps. You can set individual rules and time limits for each app.

Parent’s device > Child’s profile > Time limit > Time limit per app

Filter content and websites

Kids Security already automatically filters out unsuitable and age-inappropriate websites and content. However, you can add more or unblock restricted content.

Parent’s device > Child’s profile > Internet > Manage websites

Set up Leisure and Learning modes

Use handy modes such as Study Mode, which only allows study apps to be used whilst doing homework, or Locked Mode, which only allows phone calls to be made.

Parent’s device > Child’s profile > Apps > Allowed in Locked/Study Mode

Use location sharing and geofencing

Check your child’s location. Your child will be notified. You can also set up areas (geofences) and be automatically notified when your child enters or leaves them.

Parent’s device > Child’s profile > Location > Show more > Queries

Parent’s device > Child’s profile > Geofences

Check your child’s location. Your child will be notified. You can also set up areas (geofences) and receive automatic notifications when your child enters or leaves them. Parent device > Child’s profile > Location > Show more > Check Parent device > Child’s profile > Geofences

Deactivate Kids Security

Only carers can delete Kids Security. The child cannot delete the app from their device or disable the parental controls themselves.

1. Delete account

Open the Kids Security app on the parent’s device.Tap the profile icon in the top left-hand corner > Settings > Accounts.
Select ‘Delete account’.

Once the parent’s account has been deleted, all data will be removed. The rules on the child’s device will be deactivated immediately.

2. Uninstall app

You can uninstall the app from the parent’s device and the child’s device.

3. Cancel subscription

If you no longer wish to use Kids Security, cancel the service in My Swisscom(opens in new tab).

Frequently asked questions

On which devices does the Kids Security app not work?

Some Huawei devices may not work properly if Google Play Services are missing. MacBooks, Kindles and Fire tablets are not officially supported.

In general, the Kids Security app works on all devices running a recent version of iOS, Android or Windows.

The Kids Security app isn’t working. What can I do?

Check that you meet all the requirements and that the necessary permissions are enabled.

Please also note that for some functions, the child’s device must be connected to the internet.

How many children, carers and devices can be linked to Kids Security?

You can use the Kids Security app with as many children, devices and carers as you like.

Is my child properly protected with the Kids Security app?

Kids Security helps you and your child to stay safe in the digital world, but it is no substitute for personal guidance and communication with your child. Swisscom cannot guarantee that Kids Security will detect or block all harmful incidents in good time.

What is the Smart App Check?

The Smart App Check assesses whether apps are age-appropriate. The assessment takes into account whether the content is suitable, what interactions are possible and what educational value the app offers. You’ll receive a clear assessment and won’t need to research every app yourself.

What can my child see?

Kids Security is all about transparency. Your child can see the limits, receives reminders and can request extra time. Your child is notified whenever their location is checked. There is no hidden monitoring mode.

Why does Kids Security use a VPN, and what data is transmitted?

Kids Security uses a VPN solely as a secure DNS connection to identify inappropriate websites and reliably block them for children. No data other than the domain name is transmitted.