Meta navigation

Picture and sound problems

Rectify faults

We notify you of current faults and maintenance work on our service website and via the Swisscom app.

If your Swisscom TV picture or sound is interrupted, distorted or freezes, it may be for various reasons.


The following steps may solve the problem:

Are you still having problems? Launch Quick Check to check your Swisscom services and products.



Do you have questions concerning our products?

We will help you via telephone or chat.

Related help topics