Swisscom is migrating analogue fixed-network telephony to IP telephony; more than 2.1 million customers are already enjoying the benefits. Find out what the switch means for you, how you can benefit from the migration to IP, and where you can go for help.
The old technology has come to the end of its life cycle. Internet Protocol (IP) is the most successful technology for data transmission worldwide. In addition to data, IP can also be used for image, film, music and voice transmission. Swisscom has been using IP for its Internet and TV provision for some time now and the switch from analogue to IP for fixed network telephony is also underway.
IP will simplify life in lots of areas. When all our devices, such as telephones, TV sets, radios and heating, use the same language and switch to IP this will open up completely new communication options.
Connect router (Internet box)
Start Calling and Hear the Benefits
Sounds so unbelievably close: with our new IP landlines, you can enjoy calls with HD sound and a whole range of other benefits.
For most basic products (Internet and telephony) Swisscom offers new subscriptions on All IP providing the equivalent service for the same price. There are no additional costs for normal installations that you can carry out yourself. If you need a new router we will deliver one for free. This will be sent to you automatically when you take out a new subscription. Special terms apply for removing ISDN systems.
Call us on 0800 800 800 for advice.
You can continue to use almost all fixed network devices, such as IP telephones or analogue DECT (corded) telephones. Exceptions are ISDN devices used by residential customers and telephones with a dial plate, known as impulse dial phones, which require a converter for continued use.
Carry out the quick telephone check.
1. Is my phone attached to a wall?
2. Does my phone have a dial plate?Adapters for dial telephones are available from specialist dealers. Swisscom emphatically does not recommend their use and does not guarantee their functionality.
3. Are the star and hash key missing?
4. Do I use a TeleAlarm or another emergency device?
5. Does my phone have a plug like this?
If you answered yes to any of the questions from 1 to 4, then you need a new device for the switch to fixed network telephony (IP). You can find a selection of our latest HD-Phones here.
If you only answered yes to question 5 then you don't need a new device.
There is no need to change your existing home installation in most cases. If you want to continue to use several fixed-wire telephones or if you have a wall phone, you may need to make some adjustments. If you only use one fixed-wire or cordless telephone then you usually won't have to make any changes. Your electrician or Swisscom partner can help you if you need to make any adjustments.
If you have an alarm system, building service or control facility that uses your analogue telephone connection or if you have a lift with an emergency telephone, please contact the system manufacturer or supplier. They will be able to check if your system is IP-enabled and help you further.
As well as your conventional fixed-line telephone, the switch to IP affects many other applications that communicate via the traditional fixed network connection. You can find out more about switching specialist applications to IP here.
Our landline calls and HD phones offer crystal clear HD (high definition) sound. You can hear the other person clearer than ever before.
Want to chat for hours on end? With Swisscom Line Plus, you can enjoy unlimited calls to all Swiss networks.
With our “landline to go”, you can receive calls from your landline on your NATEL®
Callfilter automatically blocks unwanted advertising calls, plus calls from anonymous or unavailable numbers.
Your telephone’s display will show you exactly who’s calling (using Bluewin and local.ch). You decide who you want to talk to.