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Privacy Statement

Data protection is a question of trust, and your trust is important to us.

We respect your private and personal life. It is a major concern for Swisscom (Switzerland) Ltd, Alte Tiefenaustrasse 6, Worblaufen, CH-3050 Bern (hereinafter “Swisscom” or “we” or “us”) that your personal data is treated in a responsible manner and in compliance with legal requirements. This online privacy statement (“statement”) describes the way we process your personal information when you visit our website or when you use services via our website or the online Customer Center or when you contact Swisscom via chat (“Customer Center”, and in general “Swisscom online services”).


In relation to our processing of personal data within the scope of the General Data Protection Regulation (GDPR) of the European Union, this privacy statement is supplemented by the privacy statement (EU/EEA).


By using Swisscom online services, you are agreeing with the Online Privacy Statement and approve of our processing of your personal data, taking into consideration the applicable data protection laws and the following stipulations.


Explanation as PDF

General privacy policy (CH)

Data protection notice (EU/EEA) 

1. Processing personal data

2. What special considerations are there for our customers?

3. Cookies

4. Which web analysis and tracking technologies do we use?

5. How can the use of cookies and Web analysis tools be prevented?

6. How and why do we use social plug-ins?

7. Chat to Swisscom

8. Storage duration and data deletion

8. Storage duration and data deletion

10. How you can contact us

11. How can we change this statement?

Third Party Cookies and Tracking technologies

Social Media Plugins