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My Swisscom E-Mail myCloud TV Network status Find a shop Contact

Data protection is a question of trust, and your trust is important to us.

We respect your private and personal life. It is a major concern for Swisscom (Switzerland) Ltd, Alte Tiefenaustrasse 6, Worblaufen, CH-3050 Bern (hereinafter “Swisscom” or “we” or “us”) that your personal data is treated in a responsible manner and in compliance with legal requirements. This online privacy statement (“statement”) describes the way we process your personal information when you visit our website or when you use services via our website or the My Swisscom Customer Center or when you contact Swisscom via chat (“Customer Center”, and in general “Swisscom online services”).


In relation to our processing of personal data within the scope of the General Data Protection Regulation (GDPR) of the European Union, this privacy statement is supplemented by the privacy statement (EU/EEA).


By using Swisscom online services, you are agreeing with the Online Privacy Statement and approve of our processing of your personal data, taking into consideration the applicable data protection laws and the following stipulations.


Explanation as PDF

General privacy policy (CH)

Data protection notice (EU/EEA) 

1. Processing personal data

2. What special considerations are there for our customers?

3. Cookies

4. Which web analysis and tracking technologies do we use?

5. How can the use of cookies and Web analysis tools be prevented?

6. How and why do we use social plug-ins?

7. Storage duration and data deletion

8. Storage duration and data deletion

9. How you can contact us

10. How can we change this statement?


Chat to Swisscom

If you use our chat solutions to contact Swisscom, we process the transmitted chat contents, the time and duration of the communication as well as technical information about your device; for example, your abbreviated IP address, the operating system and the browser type for the purpose of handling your request and providing our services. The data can also be used for quality assurance and training purposes. An entry is made in our customer systems accordingly. Swisscom works with third parties in Switzerland and abroad to process the data.


Please note that if you use a third-party application to chat to Swisscom, their terms and conditions of use will also apply. Please note that some third-party providers reserve the right to access the contents of the chat. As part of the chat solutions offered, Swisscom uses applications from the following third-party providers:


For the chat solution on its websites, Swisscom uses the service provided by our supplier Genesys. When you use Swisscom Chat, your data will be transmitted by your browser to Genesys via a secure protocol. The data is stored in encrypted form on the Swisscom infrastructure. Further information about Genesys data processing can be found here.


For the Apple Business Chat messaging channel, Swisscom uses the services provided by Apple. When you use Apple Business Chat, your information is sent to Apple via a secure protocol. Apple reserves the right to access the content of the chat for the purposes of service improvement. Further information about Apple data processing can be found here.


For the WhatsApp Channel Swisscom uses the services provided by WhatsApp. When you use WhatsApp, your information is sent to WhatsApp va a securte protocol. Further information about WhatsApp's data processing can be found here.

Third Party Cookies and Tracking technologies

Social Media Plugins