COMBOX®
With COMBOX®, your mobile device/telephone is always ready to take calls. Your answering machine will receive all calls that you cannot answer in person and records messages left by callers. You do not require an additional device.
Use your COMBOX® from any fixed-network or mobile phone worldwide; listen to messages and return calls at the press of a button. You can manage your COMBOX® settings easily in the Customer Center.
COMBOX® basic
COMBOX® pro
for your mobile phone
0.– / month
5.– / month
for your fixed-network phone
0.– / month
5.– / month
Free with all inOne home and other subscriptions inOne home light, Swisscom Line plus, Swisscom Line basic, Vivo XS-XL und Swisscom Casa
Functions at a glance
| COMBOX® basic | COMBOX® pro | ||
| Memory capacity | 20 messages à 3 minutes | 100 messages à 3 minutes | Messages can be stored permanently; messages are automatically deleted one day after you listen to them and new messages after 30 days |
| SMS notification | To one phone numbers | To three phone numbers | About calls received by the COMBOX® |
| Personal greeting – domestic | 1 | 2 | With or without your phone number announcement |
| Personal greeting – abroad | ✕ | 1 | With or without message storage |
| Personal absence notifications | ✕ | ✓ | Callers cannot leave messages |
| Administration in the Customer Center | Settings only | ✓ | In the Customer Center |
| Message forwarding | ✕ | To three 3 e-mail addresses | For voice messages and faxes to up to three e-mail addresses |
| Receiving and sending faxes | ✕ | ✓ | Received faxes can be forwarded to a fax machine or sent on to an e-mail address in PDF format |
| Visual Voicemail (VVM) | ✓ | ✓ | With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number. VVM is only available for Apple devices. |
| Message Waiting Indicator (MWI) | ✓ | ✓ | Message Waiting Indicator (MWI) is a function supported by fixed-line devices, which notifies you of new COMBOX® messages on your fixed-line device. A flashing light and/or icon (letter, tape, “1 message” icon or similar) indicates the new message on the display. |
| 0.- /month | 5.-/month |
With Visual Voicemail, you can view a list of your COMBOX® messages on your smartphone. You can then listen to or delete them without calling the COMBOX® number.
Activating or deactivating Visual Voicemail (VVM)
To activate
If you are using Visual Voicemail for the first time, follow the instructions on the Apple website.
Have you deactivated your Visual Voicemail, but now want to reactivate it? Send a free SMS quoting “VVM” to 444. Then follow the additional setup instructions on the Apple website.
Note: VVM requires mobile data. Costs may be incurred if data roaming is activated.
To deactivate:
Send a free SMS quoting “STOP VVM” to 444.
Certain Android smartphones support Visual Voicemail. The feature is enabled by default. A software update may be necessary.
To switch off
Visual Voicemail can be switched off in your device settings.
With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number.
How to activate VVM:
- Activate Mobile Data in your device settings.
- Send an SMS quoting “START VVM” to 444.
- You will receive an order confirmation via SMS.
- Another SMS is sent when VVM has been successfully activated.
- Switch your device off and back on again after a couple of seconds.
- Close the VVM setup under "Telephone and Voicemail" on your device.
VVM is only supported for Apple devices. Make sure that you have the latest update installed on your iPhone or iPad.
N.B. VVM requires mobile data. If data roaming is activated, it may incur costs.
Frequently asked questions
Which COMBOX® do I have?
COMBOX® pro is included with inOne home, inOne home light, Swisscom Line plus, Swisscom Line basic, Vivo XS-XL and Swisscom Casa subscriptions.
COMBOX® basic is included in all other fixed-network and all mobile subscriptions.
How do I access messages on my COMBOX®?
For your mobile phone : Choose +41 79 499 79 79.
For your fixed-network phone: 086 and your telephone number
How do I operate my COMBOX®?
| Call back |  |
| Save | |
| Delete | |
| Listen again | |
| Next message | |
| Time announcement | |
| Read out caller’s phone number | |
| Settings | |
| Read out all key functions | |
Support
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