Protection Plus: insurance for your mobile phone and tablet

Protect your smartphone or tablet. With Protection Plus from AXA, your mobile device is covered for shattered screens caused by drop damage, water damage and misuse following theft.

Drop and display damage

Water damage

Abuse of conversation after theft

Valid upon signing the insurance contract
Only available with new or extended Swisscom mobile subscriptions
Minimum term 12 months; if not terminated, the warranty can be extended to a maximum of 24 months

Protection Plus

For devices up to CHF 849.95 (price without subscription)
CHF 70.– excess in case of damage

Price per month

10.–

Protection Plus

For devices costing CHF 850.— and above (price without subscription)
CHF 100.– excess in case of damage

Price per month

15.–

How do I insure my mobile device?

You can order insurance when you purchase a new mobile phone or tablet and when you take out or extend a mobile subscription. You can do this in the Swisscom Online Shop, in a Swisscom Shop or through the hotline.

Bring your device to the Swisscom Shop.

We will repair or replace your mobile phone or tablet.

You pay the CHF 70.– or CHF 100.– excess in the Shop itself or by invoice.

Note: The repair for a damaged device must always be arranged by Swisscom. This is the only way to have the costs covered by Protection Plus.

Find a Repair Center

Have your SIM card blocked within 48 hours.
Notify the theft to the police quoting your device’s IMEI number.
Go to My Swisscom Customer Center > “Current use and costs” to check whether call charges have been incurred since the theft occurred. Note: There is a delay in displaying call charges.
Inform AXA of any call charges incurred. Charges up to CHF 2,000.– are covered and you do not have to pay an excess.