Protection Plus from AXA Insurances AG

Protect your mobile phone or tablet against damage and misuse following theft.

The AXA Protection Plus policy insures your mobile device against the following damage:

Drop and display damage

For instance, if your mobile is dropped on the floor and the display cracks.

Water damage

For instance, if your mobile or tablet is dropped in the bath and stops working.

Call misuse due to theft

If calls are made on your mobile after it is stolen, any costs incurred are insured up to CHF 2'000.–

Protection Plus mobile phone and tablet insurance

CHF 10.—/ mth

For devices up to CHF 849.95 (device price without subscription)

Available in the Swisscom Online Shop, in the Swisscom Shop or via the hotline when you buy a new mobile or tablet along with your new subscription. You can order the insurance online during the order placement process after selecting a mobile or tablet.

All prices in CHF including stamp duty
Valid from signing the insurance contract after payment in the shop
Only available with new or extended Swisscom mobile subscriptions.
Minimum term 12 months; if not terminated, the warranty can be extended to a maximum of 24 months
Can be concluded for all mobile phones and tablets
Excess CHF 70.− in case of damage

Protection Plus mobile phone and tablet insurance

CHF 15.—/ mth

For devices from CHF 850.− (device price without subscription)

All prices in CHF including stamp duty
Valid from signing the insurance contract after payment in the shop
Only available with new or extended Swisscom mobile subscriptions.
Minimum term 12 months; if not terminated, the warranty can be extended to a maximum of 24 months
Can be concluded for all mobile phones and tablets
Excess CHF 100.− on case of damage

1. Bring your device to the Swisscom Shop or post it to us for repair.
2.Repair or replacement is initiated.
3. Excess CHF 70.–/100.– (depending on device price) is paid in the Swisscom Shop or billed to the customer.

Important: The repair for a damaged device must always be arranged by Swisscom. If the repair is not arranged by Swisscom, claims will not be acknowledged by Protection Plus and no credit can be issued.

1.Have your SIM card blocked within 48 hours.
2. Notify the theft to the police quoting your device’s IMEI number.
3. Notify AXA of the costs incurred by call misuse: You can check in the Customer Center under “Current use and costs” whether the thief has incurred costs by making calls abroad for instance. Please note that call charges are displayed with a time delay.
4. You will not be charged the excess.