Customer Center E-Mail + SMS TV myCloud Find a Swisscom shop Contact
Customer Center E-Mail + SMS TV myCloud Find a Swisscom shop Contact

 

Frequently asked questions

How do I get my new iPhone as soon as possible?

Will I get a loyalty reward if I renew my contract?

How do I switch to Swisscom if I am tied into a contract with another provider?

More information on our help page.


Enjoy attractive price benefits with Swisscom Buyback.

1. Calculate the value of your current smartphone

Find out here how much your current smartphone is worth.

2. Receive this amount off your new iPhone 11 Pro

When you place your order, the buyback value of your current smartphone will be deducted immediately from the price. Return an iPhone Xs 64 GB in perfect condition, for example, and enjoy CHF 500.–* off your new iPhone 11 Pro.

3. Return your current smartphone

After placing your order, you will receive an e-mail containing a link to a pre-addressed, postage-paid label in the Customer Center with which you can return your current smartphone within 7 days after receiving the new smartphone.

*Offer available until 30.11.2019



1) Payment by instalments is possible when you take out an inOne mobile basic, go, premium (e.g. inOne mobile go 80.–/mth.) or Swiss mobile flat or light subscription. Free activation for subscriptions ordered online; for all other channels the activation fee is 40.–. 0.– down payment. No interest or fees. The subscription and instalment contract periods are the same i.e. 12 or 24 months. Any rounding difference will be added to the first instalment. Minimum age: 18.

2) Device price without subscription or with subscription on taking out or extending an inOne mobile (e.g. inOne mobile go 80.–/mth.) or Swiss mobile flat or light subscription. Minimum contract period of 12 or 24 months. Free activation for subscriptions ordered online; for all other channels the activation fee is 40.–.

3) Promotion ends . Discounted mobile phones in combination with a inOne or Swiss mobile abo, e.g. inOne mobile go (80.–/month), premium (200.–/month), basic (45.–/month), flat (65.–/month), light (25.–/month); minimum contract period 24 months. Free activation for subscriptions ordered online; for all other channels the activation fee is 40.–. The ‘instead of’ price is the device price without a subscription.

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