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Smartphone Comfort


Smartphone Comfort

Smartphone Comfort is a comprehensive package offered with the purchase of a new mobile phone*, comprising hotline and in-store assistance, insurance, express repair and extended Swisscom services. Remain contactable even in the event of damage:

My Service

Receive technical support from My Service experts

Protection Plus

Protection Plus Smartphone insurance

Express repair

Express repair within 3 hours

myCloud

Online storage in Switzerland



Order

  • The Smartphone Comfort package is available from the Swisscom online shop, Swisscom Shops or the hotline with the purchase of a new mobile.
  • You can select the package online during the order placement process after selecting a mobile.
  • inOne mobile premium customers have to select the Smartphone Comfort package themselves when ordering a device. The package will then be listed on the bill at a price of CHF 0.–.
  • 25.– / mth

To the Smartphones




MyServices in detail

  • Special hotline and support from My Service experts in the Swisscom Shop
  • Call our toll-free number 0800 822 830 with all your smartphone or mobile subscription-related enquiries.
  • Our My Service experts in the Swisscom Shops will also be happy to answer questions relating to your smartphone or mobile subscription.
  • The experts on the hotline or in the Swisscom Shop can help you with backing up and transferring data, photos and contacts, or with setting up your e-mail and myCloud on your mobile.
  • 12 free phone or Swisscom Shop-based consultations are included every six months.



Protection Plus mobile insurance

Protect your mobile phone against damage and misuse following theft. With Protection Plus insurance from AXA, your mobile is covered for drop and display damage, water damage and call misuse following theft.




Instant repair at no additional cost

  • Apple and Samsung smartphones will be repaired within 3 hours at one of 9 repair centers in Switzerland.
  • You will only be charged the costs of the repair. The additional cost of CHF 40.– for instant repair is waived.
  • You can claim this service once per year.



myCloud Pro

unlimited backup for photos & videos, 2 TB for files and documents available anytime, anywhere.




- Minimum term 3 months. Customers terminating the Smartphone Comfort package before the end of the term will incur a one-off fee of CHF 75.–.

 

- Upon switching from inOne mobile premium to a lower cost mobile subscription, customers will continue to receive the Smartphone Comfort package subject to a charge.

 

- The My Service support entitles customers to a maximum of 12 free phone or Swisscom Shop-based consultations every six months. Any additional support requirements will be charged in full (for prices, see www.swisscom.ch/myservice).

 

- Express repairs apply to Apple and Samsung smartphones that can be repaired at one of the 9 repair centers throughout Switzerland (https://www.swisscom.ch/en/residential/services/swisscom-shops/repair.html). - The insurance included is equivalent to the existing Protection Plus insurance

 

- Upon terminating the Smartphone Comfort package, Protection Plus insurance will continue at a cost of CHF 10.– or 15.–/mth depending on the device price. Separate termination of the Protection Plus insurance is then only be possible at the end of the minimum 12-month contract period. Thereafter, it can be terminated on a monthly basis to the end of the month. If not terminated beforehand, the Protection Plus insurance will expire after 24 months.

 

- myCloud Pro Account: To activate your storage, please store your telephone number, which serves as your inOne mobile customer identification, in your myCloud account under www.mycloud.ch.






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