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Switch offer

Payment of termination fees

While having ordered an inOne mobile subscription, you have indicated that you want to benefit from the switch offer. As soon as you have received the final invoice from your previous provider, upload it here. We will take over all formalities and remaining costs of up to CHF 500.

Switch to Swisscom step by step

1. Order a new subscription and get your phone number

Choose an inOne mobile subscription and order it directly online with or without a mobile phone. Take your phone number to Swisscom and select the desired change date during the order process.

2. Upload final invoice from previous provider

We take care of all formalities for you. As soon as you have received the final invoice from your previous provider, upload it here.

Tip: Visit this page on your mobile phone to take a picture of your bill and to upload it.


3. Remaining costs of up to 500.- returned

If the final invoice of the former provider is verified, we will refund you the costs of up to 500.- as credit on the following twelve inOne mobile invoices.

 


Frequently asked questions

Here are the frequently asked questions on the switch offer you have chosen.

What is the switch offer?


The Swisscom switch offer lets you to enjoy the benefits of inOne mobile subscriptions. If you change provider and and keep your number (porting), we will reimburse you for any switching costs up to CHF 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom mobile bill, spread over the next 12 months.


Who can benefit from the switch offer?

What exactly are switching costs?

Are device instalment payments also reimbursed?

What do I have to do to take advantage of the switch offer?

Do I have to terminate my contract with my current provider?

Who pays the final bill?

When can reimbursement of switch costs be rejected?

When do I receive the first credit?


Swisscom shall pay the previous provider’s termination fees for porting a number before the end of the minimum contract period, up to a maximum amount of CHF 500.–. After uploading or sending the respective final bill, Swisscom will credit the amount to your Swisscom Mobile bill, spread over twelve months. Valid for inOne (SME) mobile XS–XL and inOne XTRA mobile S–L with a minimum contract period of 24 months, excluding porting of M-Budget and Wingo. If you terminate your new Swisscom contract before the end of the term or change to a subscription that does not qualify, the credit will cease to apply.