Switch to Swisscom in a few easy steps
Select new subscription and number
Order your inOne mobile subscription online, plus a new mobile phone, if required. Select a new number and the activation date you want when ordering. During the order process, log in to the My Swisscom Customer Center and upload your passport or ID there.
Receive your SIM card at home
Your new SIM is delivered to your home. Take advantage of the best network in Switzerland from your chosen activation date.
Select a new subscription and port your number
Order your inOne mobile subscription online, plus a new mobile phone, if required. During the order process, log in to the My Swisscom Customer Center and upload your passport or ID there.
Receive your SIM card at home
Select the porting date you want when ordering. You will then receive an e-mail with a link to the electronic porting form. Once you have completed and approved the form, we will inform you by SMS or e-mail when we will be sending and activating your SIM.
Cancellation fees refund -
switch offer
Have you taken advantage of the switch offer on an order you’ve already placed? If so, please upload the final bill from your previous provider here as soon as you receive it. We will take care of all the formalities and cover your outstanding costs of up to 500.– when you switch*.
Tip: If you open this page on your mobile phone, you can take a picture of the bill and upload it directly.
Frequently asked questions
Here are the frequently asked questions on the switch offer you have chosen.
* Swisscom shall pay the previous provider’s termination fees for porting a number before the end of the minimum contract period, up to a maximum amount of CHF 500.–. After uploading or sending the respective final bill, Swisscom will credit the amount to your Swisscom Mobile bill, spread over twelve months. Valid for inOne (young/SME) mobile basic, go, premium or Swiss (young/SME) mobile flat (e.g. inOne mobile go for CHF 80.-/month) with a minimum contract period of 12 months. If the customer terminates their new Swisscom contract before the end of the term or switches to a prepaid contract, a company contract or a subscription that does not qualify, the credit will cease to apply.
inOne benefit
Combine inOne home with inOne mobile and enjoy the inOne benefit: up to a maximum of 160.– monthly package discount on your Mobile subscriptions. Calculate now how much you can save and enjoy the benefit.
You can add and manage other Mobile subscriptions in the Customer Center after having activated your inOne mobile subscription.
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