Can I return or cancel a purchased PS5 console?
You can find instructions and refund guidelines on Swisscom’s Order, deliveries & returns page. All devices purchased from Swisscom are subject to a 14-day right of return and a 24-month statutory warranty.
What should I do if my console is defective or needs to be repaired?
Support for the PS5 is provided directly by Sony. In the event of a defect or if you would like any information on the guarantee, please contact Sony Switzerland’s technical support directly by phone at +41-31-528 02 76, by e-mail at firstname.lastname@example.org or via web support(opens in new tab). Swisscom cannot provide support and does not assume any warranty or guarantee for the PlayStation®5.
Pay for PS5 games easily, quickly and securely with your Swisscom bill in the PlayStation Store. No need for a credit card or PayPal. Trainer Marcel shows you how it works in this video.