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Monday till Saturday 8.00 to 20.00

More information about the Sony PS5 can be found here: in new tab)

Can I return or cancel a purchased PS5 console?
You can find instructions and refund guidelines on Swisscom’s Order, deliveries & returns page. All devices purchased from Swisscom are subject to a 14-day right of return and a 24-month statutory warranty.

What should I do if my console is defective or needs to be repaired?
Support for the PS5 is provided directly by Sony. In the event of a defect or if you would like any information on the guarantee, please contact Sony Switzerland’s technical support directly by phone at +41-31-528 02 76, by e-mail at or via web support(opens in new tab). Swisscom cannot provide support and does not assume any warranty or guarantee for the PlayStation®5.

Pay for PS5 games easily, quickly and securely with your Swisscom bill in the PlayStation Store. No need for a credit card or PayPal. Trainer Marcel shows you how it works in this video.

More information about Swisscom Pay: in new tab)

Do you have any questions?

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0800 555 155    
Mo–Sa 8.00–20.00

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