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Opening hours:
Monday till Saturday 8.00 to 20.00

Get your laptop working professionally

The My Service Experts can set up your new laptop for secure, worry-free working, installing your software and settings and getting your device ready to use – as a convenient package or a flexible individual service.

Computer Basic: 
the hotline PC help package

For computers, laptops, printers and smart homes
For 1 user
Remote access support
Access services up to 12 times per year

6 months free*
The first year costs just CHF 60.– (instead of 120.–)

Your choice:
everything also available as an individual service on the hotline.

Supported initial start-up
Advice and installation for additional standard software
such as MS Office applications and others (max. 2)
Set up online storage for your photos, data and videos
Advice and installation of antivirus software

50% discount
One-off chargejust 80.– instead of 160.–**
Duration: 60 minutes

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All services are carried out immediately via remote access by our My Service experts on the phone.

If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month.

** The comparison price is calculated from the average time required for these services and the standard price that normally applies (CHF 40.–/15 min.).


Product description

Product properties

Scope of delivery

Virus and hacker protection for your laptop

With Internet Security, we protect your devices from potential risks so that you can enjoy worry-free surfing all the time. Install our multi-award-winning Internet Security solution on your computer, tablet or smartphone. The subscription provides comprehensive protection for up to 10 devices.*

​ Protection against viruses, hackers and spyware
​ Protects children by controlling Internet use
​ Protection from dangerous websites
​ E-banking security

Additional benefits:

​ Swisscom Support included
​ All on one bill

3 months free*

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* Internet Security and Cyber Identity Security require a Swisscom fixed network or mobile subscription and active access to My Swisscom. The 3 months free of charge are only valid for the first order of Internet Security or Cyber Identity Security.

Protect yourself from online crime

Enjoy more relaxed surfing from now on with Swisscom. The new Easy Cyber Insurance service supports customers who are victims of online crime, such as cyberbullying and cyber attacks. Comprehensive Internet legal expenses insurance.

Copyright infringement
Misuse of credit card details
Online shopping
Identity theft
Online bullying
Data recovery and virus removal
No excess

7.90/mth per household*

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* Only for private individuals.

Save your data securely

Back up your photos, videos and data outside your devices in the cloud. If you lose your phone or your laptop gets damaged, your data is safe in the cloud. You can access it any time from any device, anywhere in the world.

​ Backups on Swiss servers
​ Free Swiss online storage for photos, videos and other files
​ Create and share albums
​ View photos on Swisscom blue TV

Additional services

As a Swisscom customer, you have access to a full range of additional services. Find the right service to support you with your products and devices.

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Do you have any questions?

Sales Hotline

0800 555 155    
Mo–Sa 8.00–20.00

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​ Swisscom Shop