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Customer Center E-Mail myCloud TV Network status Find a shop Contact

My Service subscription overview | Swisscom

Standard, Plus or Premium subscription

Everything included in the subscription

Our My Service experts can help you with all your technical issues ‒ for better security, easier use and well-functioning devices.

Computer & Software

  • Install software
  • Getting started with your PC
  • Update the operating system
  • Email setup
  • Transfer data such as photos or contacts to another device
  • Back up, restore, format, or partition hard disks
  • Troubleshooting error messages on your PC
  • Analyse Windows problems
  • Optimise performance
  • Advice on buying a new computer


  • Virus removal
  • Protect your device against hacking, phishing and trojans
  • Check and adjust security settings
  • Scan for any malware
  • Install and update antivirus software
  • Tips for safe surfing
  • Use special software to perform regular checks


  • Set up myCloud account
  • Show and explain the main features
  • Save photos, videos and other files online in the cloud so you can access them from anywhere

Peripheral devices

  • Set up printers, scanners, external hard disks, etc.
  • Advice on purchasing new devices

Smartphone & smartwatches

  • Data transfer, email setup and help using the devices.
  • Securely delete data on the device before selling it
  • Configure, set up and synchronise your smartwatch


  • Optimal router and computer configuration to maximise your gaming experience

Individual services without a subscription

Don’t have a subscription? No problem! My Service offers a whole range of individual services. Our experts will be happy to help you with any issues you may be having.

Billed according to time and materials

Email setup, data transfer, printer installation, connecting a scanner or optimising your computer.

  • Support in the Swisscom Shop for smartphones and tablets
  • Telephone support
  • On-site support: Plus travel CHF 80

CHF40.–/15 min
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myCloud starter kit

myCloud lets you store all your photos, videos and other files online in the cloud.

  • Download app or install web client
  • Help with registration
  • Introduce the main features

Duration: 15 min

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PC backup

You can then access your data anytime, anywhere. We can set up myCloud for you and show you how to use it.

  • Connect with your PC
  • Set up myCloud account
  • Download and set up myCloud
  • Explain user interfaces
  • Introduce specific scenarios for use and answer questions

Duration: 1h

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Security package

We run a thorough scan on your PC to detect any vulnerabilities and protect it against hackers, phishing and trojans. We also offer you tips on secure use.

  • Check and adjust security settings
  • Scan for malware
  • Update the operating system
  • Install or update antivirus software
  • Advice and tips for safe surfing

And: 6 months Internet Security from Swisscom for free (only for Swisscom Internet customers)