The world of Priorité
Priorité servicePlus
The Priorité program stands for even more premium service experience. You will always receive help that goes one step further. This extra service is designed to make your life easier and take away your everyday worries about your communication needs.
Worldwide phone replacement
Mobile phone broken or lost? Simply call the Priorité Hotline and get a replacement straight away. Shipping is free of charge*, regardless of your mobile package.
Temporary device in case of fault
Defective smartphone? Don’t worry. Just go to a Swisscom Shop in Switzerland on any working day and you can get a free replacement device to use while your old one is being repaired.
Free replacement and extra SIM
SIM card defective or lost while travelling? No problem! For your own security, simply block the card via the Priorité Hotline and we’ll get you a replacement straight away. We will send you the new card by post on request and activate it immediately.
We’ll even include a backup card on request, which can be activated at any point over the following three months. After that, it loses its validity. With a second activated SIM card, the Multi Device, you can use two telephones, your smartwatch or your tablet with one number. The Multi Device is free of charge and the service fee is just CHF 10** per month.
* Depending on the country, costs may arise for the collection of the device (e.g. luxury tax or customs duty). These are to be paid by the customer, who will be reimbursed afterwards.
** This service is free with inOne XL and inOne L subscriptions.
Moving service
Moving house? We'll take care of it – on time, seamlessly. One call to our Priorité Hotline is all it takes – you'll have a personal point of contact who will coordinate everything in your new home from start to finish. That means phone, Internet and TV. The Priorité agent will be there to support you throughout the entire moving process.
Call-back service
Your time is too valuable to waste. If our hotline staff are busy, you don't have to hold the line. One touch of a button is all it takes to request an immediate callback from the next available Priorité agent.
Appointment reservation
You can book an appointment for a consultation in the participating Swisscom Shop of your choice by calling the Priorité Hotline. We'll make sure that a consultant is on hand at the requested time. You can also book your personal Swisscom Shop consultation here.
Pick-up and delivery service
Do you have a defective device but no time to take it into a Swisscom Shop? No problem! Call the Priorité Hotline and we'll come to collect it. We can also drop off a replacement device on request.
"My special moment with Priorité"
Priorité – we chose the name because you as our customer are always our main focus. In four short film portraits, customers and advisors share moments when the concept behind Priorité was exemplified in a personal experience.