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Our promise

Our promise

We’re simply always there for you.

We do everything to ensure the best service.

You can count on our highly qualified employees and service centres throughout Switzerland. Our service has received multiple distinctions.


We make everything easy.
Anytime, anywhere.

You are our top priority. And you choose how you want to communicate with us – by phone, app, online or in person at one of our shops. We’re also more than happy to come to your home directly.


We make everything easy.
Anytime, anywhere.

One-on-one support on equal footing is important to us. Whenever you call us, we will do our best to put you in touch with the customer service representative who assisted you previously. Our My Service employees can assist you in all technical matters. By phone, in the shop or at home.

My Service




We go the extra mile for you.

You can expect more from us. Perhaps you have something urgent. We have the solution.


Express delivery service

Same Day Delivery

Swisscom now delivers online purchases directly to your door within a few hours of the time you selected. Available in the Zurich, Berne, Basel, Geneva, Lausanne, St. Gallen and Chur regions.

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Reserve online, collect in the Shop


Use the Click + Pick service to order the device of your choice online and collect it on the same day in the Swisscom Shop: fast , easy and convenient.

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We go the extra mile for you.

We hope to continue offering you top service in the future and will invest a great deal of energy into new services that make your life even easier. And we’ll go off the beaten path to forge partnerships with startups.

Swisscom Friends


Join us

Become part of our community.

We firmly believe that we have plenty to learn from our customers. Share your knowledge in our community.

Support Community
Swisscom Friends