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Benefits of the Online Shop

Benefits of the Online Shop

Benefits of the

Online Shop

Benefits of the Online Shop.

Enjoy a convenient, secure and relaxed shopping experience in the Swisscom Online Shop. Without any queues or stress. Furthermore, you will also benefit from exclusive services.




Order your new mobile phone with a loyalty discount

Order your new mobile phone with a loyalty discount

 

Extend your NATEL® subscription online and you will receive a new mobile phone of your choice at particularly favourable conditions thanks to the NATEL® contract extension. After you log into your profile, you will be able to see your discount on the respective device and whether you are already entitled to receive it.

 

Choose mobile and extend NATEL® subscription

 

* On taking out a new subscription, a one-time additional fee of CHF 40.- is incurred for a SIM card.

 

 




Enjoy an even more comfortable shopping experience

Enjoy an even more comfortable shopping experience

With your NATEL® or Swisscom login, making purchases in the Online Shop is easier and more convenient than ever. Your address data are saved in your account, and all your orders are listed. You can check the status of your orders, save products that interest you on a watch list and enjoy access to exclusive special offers.

 

Login information




The monthly special in the Online Shop

The monthly special in the Online Shop

Every month you will find a new unique and limited special offer in our Shop. The Swisscom newsletter keeps you informed about the offer of the month so you will not miss out on any great deals.

 

Newsletter registration




Convenient payments with your phone bill

Convenient payments with your phone bill

As a Swisscom customer, you do not need a credit card to go shopping at Swisscom. You can simply pay for your purchases with your fixed network or mobile phone bill within 30 days.




Free gift wrapping service available

Free gift wrapping service available

If you wish, you will receive elegant gift-wrapping in the right size for free with every order. Of course, we will deliver the product to the address of your choice.




Data protection

Data protection

Making purchases in the Online Shop is risk-free, as our payment processes and data protection meet the most stringent security requirements. If you do not want to send any sensitive credit card information via the Internet, you can also pay easily by invoice.

 

Swisscom Datenschutzbestimmungen




14-day money-back guarantee

14-day money-back guarantee

If the product is not as you imagined it, you can return it within 14 days and get your money back. This means that you will not be forced to exchange the product or to accept a voucher.




Two-year warranty for repairs and replacement

Two-year warranty for repairs and replacement

Swisscom gives you a two-year warranty on all products. This is twice as long as usual and twice as long as is required by law. If there is any defect, you can find all the information on how you should proceed on the delivery note.

 

Lost delivery note




Free Support

If you have questions about products, operating or installation instructions, software, etc., you can find information online or contact us directly at Swisscom.

Online support

Direct support

 




Find out about the order status at any time

Find out about the order status at any time

You will receive a code together with your order confirmation. It can be used to track your order processing status. So you can find out exactly where your order is at any time. Please note that order status information is not available for every product.




Pay via PostFinance with no fees

Pay via PostFinance with no fees

If you have a private PostFinance account, you can make purchases in the Swisscom Online Shop without incurring any extra charges. You have at your disposal the following forms of payment: PostFinance Card and PostFinance E-Finance. To make the payment, you need the respective standard security elements of your postal account.

 

More information