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The Swisscom guarantee

Our warranty services

Swisscom offers a comprehensive range of expert advice and high-quality products. Should, however, a warranty issue should arise, we will also be happy to assist you after the sale.



Guarantee overview


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Free shipping


Simply order with the click of a mouse. We deliver quickly and no longer charge for shipping.


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Money-back guarantee


Swisscom grants a money-back guarantee on all purchases. Should a product fail to meet your expectations, simply return it within 14 days to the Shop where you bought it, together with the original packaging plus the purchase receipt and warranty certificate. Swisscom kindly asks you for your understanding that articles can only be returned in undamaged or unopened condition (software, DVDs and consumable materials).


Two-year guarantee


Swisscom offers a two-year guarantee on all devices purchased in the Swisscom Shop and the Swisscom Online Shop. If your phone, fax machine, modem or your Mobile PC card is defective, simply return it together with the purchase receipt and the warranty certificate. Depending on the defect, Swisscom will repair or replace the device free of charge.




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Replacement device warranty


Swisscom ensures that you can still be reached even while your fixed network phone, fax machine, modem or mobile phone are being repaired. As a Swisscom customer, you can take advantage of a modern and powerful replacement device, free of charge.

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Setup guarantee


Swisscom ensures that each mobile phone purchased in the Swisscom Shop or Swisscom Online Shop is ready for use. You don’t need to set anything up yourself; you can start making calls within just a few minutes.

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Legal aspects


You can find the terms regarding use of the website, our products and of our services here.

Find out more