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service offering

Overview myCloud

Our service offering at a glance





Support times




My Service

Personal expert support for your technical issues.

We help you to set up your myCloud

  • including downloading the app
  • setting up the web client
  • help with registration
  • getting to know key functions and operation

In a Swisscom Shop or on the phone

Shop opening times or on the phone

Mon - Fri: 8 AM - 9 PM

Sat: 8 AM - 5 PM

CHF 40.—


Swisscom Friends

Straightforward help from your neighbour. Experienced private users come to you and help with questions about your TV, Internet connection, computer and smartphone.

Support from a Swisscom Friend in your neighbourhood

  • Arrival of a Swisscom Friend
  • Advice and account set up for cloud services
  • Set up an account for transferring various data to the cloud (contacts, photos, music, documents)
  • Link the cloud with a computer and a smartphone or tablet
  • Brief introduction

In your home or wherever you choose

Appointments for support are made in advance

CHF 89.—*

*Guide price for a visit from a Swisscom Friend of around 90 minutes to your home. The final price is agreed between the Swisscom Friend and the customer.

My Swisscom App at a glance

We’re simply always there for you.