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Netflix via Swisscom

Award-winning Netflix series, movies, documentaries and much more.

  • On all your devices including Swisscom Box 21, Smart TVs, laptops, smartphones and tablets
  • No advertising
  • Create profiles for kids
  • Download series and watch offline
  • Cancel at any time

Netflix Basic

HD video quality (720p)

Stream on 1 device at the same time

Netflix Standard

Full HD video quality (1080p)

Stream on 2 devices at the same time

Netflix Premium

Ultra-HD (2160p) &HDR

Stream on 4 devices at the same time

Netflix Basic

HD video quality (720p)

Stream on 1 device at the same time

Netflix Standard

Full HD video quality (1080p)

Stream on 2 devices at the same time

Netflix Premium

Ultra-HD (2160p) &HDR

Stream on 4 devices at the same time

Netflix

Frequently asked questions

Once you added Netflix to your Swisscom service, you recieve an e-mail with all information to activate Netflix with your Swisscom account. Clicking the button in the e-mail or navigating directly to My Selection (Additional offers) in My Swisscom (www.swisscom.ch/netflix) you get to the product detail page of Netflix where you see a button "Activate Netflix". When clicking the button you'll be redirected to Netflix to either create a new account to be linked, or to link an existing account.

Yes, you can easily link your existing Netflix account - no need to cancel it first! Following the prompts above to link an account, simply enter your existing Netflix credentials to link your existing Netflix account to your package. Once completed, you will no longer be billed on your previous method of payment. NOTE: If you previously paid through Apple and have linked your account to a partner package, you must also cancel your subscription through Apple. If you do not, you may continue to be charged by Apple.

No, you must complete the activation process as detailed above to link a Netflix account to your package. If you do not, Netflix has no way of associating a Netflix account with your package. If you have an existing Netflix account and sign up for a package that includes a Netflix membership, you will continue to be charged separately for your Netflix account until you complete activation.

You can change your Netflix plan at any time by signing in to Netflix.com and visiting your Netflix Account page. Then select Change Plan to view and select available Netflix plans. You can also change your plan by logging in to My Swisscom, navigating to My Selection (Additional offers) and choosing the plan you wish to change to. If you upgrade to a plan higher than the one included in your package, the new price will be reflected on your bill. All plan changes are immediately applicated.

If you cancel your package or service, one of two things will happen: a. If you have another valid Netflix method of payment (credit or debit card, for example) on file with Netflix, your Netflix account will not be disrupted and Netflix will charge your previous method of payment. b. If you do not have another valid Netflix method of payment on file, your Netflix account will go on hold. To continue using Netflix, visit your Netflix Account page and add a new method of payment.

Netflix is available on many internet-connected devices, such as smart TVs, computers, set-top boxes, gaming consoles, smartphones, and tablets. For a full list, visit devices.netflix.com(opens in new tab).

You can manage your Netflix account details at netflix.com/Account , including:

  • Access Netflix paid-through date
  • Change Netflix plan
  • Set Parental Controls
  • Adjust subtitle settings
  • Update Netflix credentials
  • Change Netflix language settings
  • Manage Netflix profiles
  • Manage playback settings

For support or more information on Netflix features, visit help.netflix.com(opens in new tab).

To change your streaming plan, sign in to Netflix.com(opens in new tab) and visit your Account page. Then select Change Plan to view and select available plans.

Netflix is a pre-paid monthly service and will charge you every month on the date you signed up. Monthly charges are billed at the beginning of your billing cycle and may take a few days to appear on your account.

Visit help.netflix.com(opens in new tab) for assistance and contact options.

If you accidentally connect the wrong account to your package, please contact Netflix customer service and provide the email address for the Netflix account that is incorrectly linked.

If you know the email address you used to sign up for Netflix, visit netflix.com/LoginHelp to reset your password. If you don’t know the email address you used to sign up for Netflix, or believe you may have mistyped it, check to see if you are signed into Netflix on the device you used to sign up. If so, you can locate and update your account information. If you need additional support, contact Netflix customer service.

a. Check to see if you are still signed in on the device you used to link an account as you may be able to access your account details. b. If you cannot, navigate to swisscom.ch/netflix and click on "View subscription details" and then on "Forgot your Netflix account?". c. Select Login and you will be redirected to a Netflix sign-in page with your email address pre-populated. From here you can sign in to your Netflix account and update your email address as needed.

Netflix is available on many internet-connected devices, such as set-top boxes, smart TVs, computers, gaming consoles, smartphones, and tablets. For a full list, visit the Netflix Help Center.

Depending on your subscription you can watch Netflix on multiple compatible devices.

You can manage your Netflix account details at netflix.com/Account, including:

  • Set Parental Controls
  • Adjust subtitle settings
  • Update Netflix login information 
  • Change Netflix language settings 
  • Manage Netflix profiles 
  • Manage playback settings

 

For support or more information on Netflix features, visit help.netflix.com.

Netflix works with content providers, distributors, producers, and creators to acquire licensing for movies and TV shows to stream on our service. If Netflix doesn't have content available to stream, it can be for a variety of reasons, such as that the streaming rights may not be available to purchase or may be held exclusively by another company. Though there is no set schedule for acquiring new content, Netflix is constantly adding new titles for members to enjoy.

Visit help.netflix.com for assistance and contact options.