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7x24h Service Desk: 0800 055 055
| Support hours Restoring your services by a visiting service engineer or over the phone takes place within business hours. |
Mon-Fri 8 a.m. to 7 p.m. Sat 8 a.m. to 5 p.m. |
| Interrupted services restored by next working day We guarantee restored services within 10 or 8 hours1 (during support times) by a visiting service engineer or over the phone. |
within 10 hours1 |
| Status reports Status messages keep you up-to-date with orders and faults. |
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| Online customer service Customer Center for business customers. |
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| Online help Online help and support for products and services. |
1 Defined target within support times (see under time measurement in the specific terms and conditions of service(opens in new tab)).
| Continue surfing and making calls in case of network failure Thanks to the internet Backup fail-safe(opens in new tab) guarantee you can continue surfing and making calls without interruption during network failure. |
included 50/10 Mbit/s max. Down-/Upload |
| Professional on-site installation - Call-out - On-site service installation - Internet / e-mail configuration - Adaptation of existing MultiLINE installation if required |
99.– instead of 199.–* |
| On-site service installation with TV - Same as above - plus installation of a blue TV-Box |
149.– instead of 249.–* |
| Additional packages - Internet / e-mail configuration on additional devices - Installation of an IP telephone - Business Telephony activation in the Customer Center and installation of an app / client - Individual customer support (per 15 minutes) - Installation of an additional blue TV-Box |
+50.– +35.– +35.– +35.– +95.– |
* Professional on-site basis installation without TV costs CHF 99.- instead of CHF 199.- and with TV for CHF 149.- instead of CHF 249.- for new beem Office subscribers. Additional costs may be incurred for devices or further installations and TV-Boxes.