Best service
In this year’s connect tests, Swisscom achieved outstanding results across all key service channels, once again securing first place in the app, hotline and shop tests. The My Swisscom app even received the maximum possible score of 1,000 points for the first time.
“Exceptional service is about ensuring our customers can access reliable, competent support whenever they need it. The latest connect victories for our app, mobile and broadband hotlines, as well as our shops, confirm that customers enjoy the best service experience with Swisscom, whether online, over the phone or in person,” says Dirk Wierzbitzki, Head of Residential Customers and Member of the Executive Committee of Swisscom Switzerland.
In the 2026 connect Service App Test, the My Swisscom app achieved the maximum possible score of 1,000 points for the first time. Not only did it secure first place in Switzerland for the sixth consecutive year, but it also claimed overall victory across the DACH region.
With AI assistant Sam, personalised services and a comprehensive range of self-service options, the My Swisscom app fulfilled all of the connect test requirements. Top marks for functionality and security make it one of the highest-performing and most secure service apps in the DACH region. Customers can resolve their enquiries quickly and independently at any time using the intuitive My Swisscom app.
Swisscom’s telephone customer service continues its success story. After winning the Mobile Hotline Test earlier this year, Swisscom has now also secured first place in the 2026 connect Broadband Hotline Test.
This marks a hotline double for the third consecutive year. For customers, this means swift responses, expert support and reliable solutions when they matter most. The judges were particularly impressed by the accessibility of the service, as well as the expertise, solution-focused approach and friendliness of the advisors.
Swisscom also ranked first for face-to-face service. Swisscom Shops have topped the connect test in Switzerland for the sixth consecutive year. This latest victory reflects the consistently high quality of in-store advice and the expertise of Swisscom customer advisors.
Whether choosing a new package or seeking assistance with existing products and services, customers receive personalised support tailored to their needs. The shops complete Swisscom’s award-winning service offering, complementing its digital and telephone channels with expert face-to-face advice whenever required.