ISG Provider Lens™ 2023: The year of the EX workplace revolution

In the year 2023 it is evident that things have shifted toward the hybrid work model that is becoming the standard working model for regular office staff.

The trend toward the transformation of the work and workplace continues. Switzerland has a relatively stable economic situation, but an overall slowdown is still noticeable. This, in return, results in possible budget reductions for IT investments and comes at a time when various products based on artificial intelligence (AI) technology are occurring. With the trend to adopt hybrid working models and the increasing focus on sustainability, these are the current factors influencing the purchasing decisions for technology in the workplace.

In its study, the independent market research company ISG assesses the performance, competitive strengths, and weaknesses of leading Swiss workplace providers. The study shows why Swisscom is one of the leading providers of Future Work Services in Switzerland in the areas of "Employee Experience (EX) Transformation Services", "Managed Workplace Services - End-user Technology" and "Digital Service Desk and Workplace Support Services". 

In this study you will read: