Use of the website

The following terms and conditions of use for the Swisscom website apply:

Contractual terms and conditions

The following terms and conditions shall apply from 1 April 2021 (for new customers) or 1 June 2021 (for existing customers) to services that Swisscom (Switzerland) Ltd provides to its business customers. Existing customers will be informed in writing of the new contract terms. In some cases, different terms and conditions will apply to corporate customers, which will be agreed in writing between Swisscom and the customer.


  • Offer Terms / Individual Contracts
  • Special Terms and Conditions
  • SLA Definitions
  • General Terms and Conditions
  • Contracted data processing
  • Privacy Statement
  • My Swisscom Business terms and conditions of use
  • Fees
  • Previous terms and conditions


Offer Terms / Individual Contracts

Certain products can be ordered online. The specific terms and conditions applicable to this Offer are set out on the relevant Offer/Product page.


Other products will be offered to you (e.g. in writing, by telephone or by email) by Swisscom personally or a partner acting on behalf of Swisscom. Based on such offer and depending on the product, you may place direct orders or conclude a written individual contract governing the provision of services by Swisscom and/or the placement of future orders by the customer.


If individual contracts are not concluded in writing, the contract is concluded upon confirmation of the order in written or electronic form by Swisscom or upon provision of the service by Swisscom.


The Offer Terms or individual contracts may refer to other specific contractual components, e.g. service descriptions. These documents form part of the individual contracts.

Special Terms and Conditions:

In addition to the Offer Terms/Individual Contracts, the following Special Terms and Conditions shall apply to the corresponding product groups.

Contracted data processing

To the extent that Swisscom acts as the Customer’s data processor in the course of providing the services, the following Data Processing Agreement shall also apply. It covers contracted data processing in accordance with both the (revised) Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (EU GDPR):


Data Processing Agreement (DPA) (PDF, 90 KB)

Annex to the Data Processing Agreement (PDF, 118 KB)

Privacy Statement

Datenschutz Icon

The following Privacy Statement describes how Swisscom processes personal data in the business partner environment in various roles, during the initiation, execution and relationship of contracts.

Previous terms and conditions

The following terms and conditions shall apply to SME customers until 31 March 2021 (new customers) or 31 May 2021 (existing customers).


Fixed-line, Internet (DSL products for residential customers), TV and also combined offers Business Connect are subject to the following unified contractual provisions. Mobile, IT&Hosting and Business Internet standard subscriptions are covered by separate agreements and contractual provisions.


Special conditions

Offer conditions


You will find the conditions that apply to a specific offer on the corresponding page for that offer.

Conditions for mobile services

Warranty and repair conditions

Third party contract terms