Company profile
Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Outside Switzerland, Swisscom has a presence on the Italian market in the guise of Fastweb. To the end of the 3rd Quarter 2021 over 19,100 employees generated sales of CHF 8,343 million. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.
Geographical presence
Swisscom only operates in Switzerland and Italy. In line with Swiss Federal Council policy, Swisscom may only hold interests outside of Switzerland if beneficial for the core business within the Swiss domestic market or of strategic importance.
Switzerland
In Switzerland, Swisscom offers residential customers an extensive range of digital TV, mobile telecommunications and other services. In the B2B segment, its portfolio includes network, cloud and ICT services.
| Revenue | 8,614 |
| EBITDA | 3,522 |
| Employees | 16,048 |
Revenue and EBITDA in CHF million 2020
Italy
In Italy, Swisscom's Fastweb offers a range of broadband, digital TV and mobile telecommunications services for residential customers and a comprehensive portfolio of ICT, cloud and security services for business customers.
| Revenue | 2,470 |
| EBITDA | 840 |
| Employees | 2,703 |
Revenue and EBITDA in CHF million 2020
Rest of the world
Outside of Switzerland and Italy, Swisscom holds strategic interests, primarily through its venture capital arm and also operates an outpost in Silicon Valley and Shanghai.
Current key figures
To the end of the 3rd Quarter 2021, revenue increased by CHF 142 million or 1.7% year-on-year to CHF 8,343 million. Operating income before depreciation and amortisation (EBITDA) increased by 3.2% or CHF 109 million to CHF 3,465 million. The Swisscom Group’s investments decreased year-on-year by CHF 27 million or 1.7% to CHF 1,605 million.
Net revenue in CHF
8,343mn
EBITDA in CHF
3,465mn
Investments in CHF
1,605mn
Figures valid as of 30 September 2021
Our business model
Swisscom offers mobile telecommunications, fixed network, Internet and digital TV solutions for business and residential customers. We are also one of the largest providers of IT services in Switzerland. We develop and maintain the wireless and wireline network infrastructure, distribute broadcasting signals and are also active in the banking, energy, entertainment, advertising and healthcare sectors.
Our employees
Swisscom employs over 19,100 people including about 900 apprentices. Around one third have daily contact with customers, either in sales or in customer service. Swisscom offers its staff outstanding working conditions under a collective employment agreement.
Full-time equivalent employees as of end of September 2021
Our market share
Swisscom generates around 80% of its net revenue and operating income before depreciation and amortisation (EBITDA) from business operations in Switzerland. The Swiss telecommunications market has an estimated total revenue volume of CHF 11 billion, the market for IT services has total revenue of about CHF 17 billion. Outside Switzerland we are primarily active in Italy, where, with Fastweb’s market share of 15% in the residential customer segment, we are number two in the broadband market.
*Postpaid
Ready for the environment
We are ready to make our contribution to environmental protection. We already save more CO2 than we emit. Now we want to consolidate this advantage.
Our main competitors
In the Swiss Telecommunication market, the main nationwide competitors are Sunrise UPC and Salt. As of 11 November 2020, UPC and Sunrise are both subsidiaries of the same parent company, Liberty Global and legally merged into Sunrise UPC GmbH. Salt is owned by NJJ Capital. In the enterprise sector, the IT services market in particular, Swisscom competes with other local or international providers such as British Telecom Group or T-Systems.
In the Solutions Business in Switzerland we have a large number of national and international competitors (depending on the submarket) – for example Microsoft, T-Systems, AWS, Bechtle or Inventx.
In Italy, Swisscom’s main competitors are three integrated telco players: Telecom Italia (TIM), Vodafone Italy and Wind Tre. In 2018, Iliad entered the market as the fourth Mobile Network Operator. Since 2020 Sky Italia offers Broadband Services using wholesale services. Enel Open Fibre, a subsidiary of Cassa Depositi e Prestiti SpA (CDP) and Macquarie Asset Management, offers wholesale broadband services for broadband players.
Switzerland
| Mobile | Sunrise UPC, Salt, other MVNOs |
| Broadband | Sunrise UPC, Quickline, Salt, other Cable operators and ISPs |
| Digital TV | Sunrise UPC, Quickline, Salt, other Cable operators and ISPs |
| Solution Business | Depending on submarket, e.g. Microsoft, T-Systems, AWS, Bechtle or Inventx |
Italy
| Broadband | Telecom Italia, Vodafone, Wind Tre, Tiscali, Linkem, Sky Italia + other (regional) players |
| Mobile | Telecom Italia, Vodafone, Wind Tre, Iliad, other MVNOs |