Swisscom is the most sustainable telecoms company in the world. Learn about our sustainability strategy, goals, and projects in the areas of climate protection, environmental and social sustainability.
We are ready to create more sustainability for Switzerland, for the environment and for people. That’s how we take action for the United Nations Sustainable Development Goals.
In the development of our sustainability strategy and definition of strategic priorities, we maintain a constant dialogue with key stakeholders.
We systematically consult private and business customers on their needs and their level of satisfaction. Representative surveys are also conducted on a regular basis. In addition, we conduct targeted qualitative and quantitative surveys on sustainability issues.
We believe in the importance of sharing insights and information with partners within the framework of projects: for example, with myclimate, the Swiss Child Protection Foundation, the Association of Swiss Teachers (LCH), the Swiss Association for the Deaf, SOS Kinderdorf Switzerland, and with organisations that address the needs of specific groups.
Besides the Annual General Meeting, we foster regular dialogue with our investors at investor conferences and roadshows. Over the years, we have also built up contacts with numerous investors and rating agencies. In 2021, a revolving credit facility of CHF 1 billion was also converted into a sustainability linked loan (SLL).
Swisscom keeps abreast of political and regulatory issues and maintains a regular dialogue with the authorities, political parties and associations. When called upon to play a constructive role in the legislative procedure, Swisscom strives for full compliance with the law.
Suppliers and supplier relationships are a key focus of the work of Swisscom's procurement organisations. They analyse assessment results, formulate agreements on objectives and monitor the fulfilment of services.
Swisscom maintains a daily, intensive dialogue with representatives of the media, observing the principles of professional journalism in its media activities. Both Swisscom Media Services and representatives of the Management maintain a regular dialogue with journalists.
We maintain contact with the public directly via our website, through social media, through surveys of the public, at trade fairs and as part of events.
Swisscom regularly exchanges information with its social partners. Our social partners include syndicom, the union for media and communications, and transfair, the public service staff association. Both are the dialogue and negotiating partners for matters relevant to the CEA and strategic participation.
Swisscom's corporate culture is shaped by a constant dialogue and exchange with employees. Thanks to a variety of communications platforms, surveys as well as direct dialogue with the Management and employee representatives, everyone has an opportunity to play an active role in shaping the company's future.
We used a materiality matrix to rate sustainability issues by importance and relevance for the company and stakeholders.
Materiality for stakeholders
«Swisscom sets global standards in the area of sustainability.»
Urs Schaeppi, CEO Swisscom
Independent ratings assess Swisscom’s corporate responsibility, standardised according to ESG criteria, and ensure that the environmental impact, social aspects and governance of our activity are transparent and comparable.