You are currently registered as a business customer and are in the residential customers area.
To see the offers for business customers, switch to the business customer area.
Your data may also be processed abroad, in particular if we engage service providers and distribution partners for the provision of our services, the provision and maintenance of our products, as well as distribution and marketing. The processing of your data may take place worldwide but will occur primarily in countries of the European Economic Area, Kosovo and the USA.
If the processing occurs in countries whose legislation does not provide an adequate level of data protection, the protection of your data is ensured by taking the measures prescribed by law, such as the conclusion of contractual agreements (standard contractual clauses of the European Commission, which are available here(opens in new tab)) as well as appropriate technical and organisational measures.
We only use and store your data for as long as it is necessary or technically required to achieve the purposes for which it was collected, to comply with statutory retention periods and for our legitimate interests in documentation. After that, your data is deleted or anonymised.
To protect your data against unauthorised or unlawful processing and to secure it against loss, unintentional alteration, unwanted disclosure, or unauthorised access, we take technical and organisational measures, such as
The content of your communications with third parties will only be recorded if we are ordered to do so by a competent authority based on a corresponding decree or if the recording is part of the service you have obtained (e.g. Combox or bluewin Mail). We only access the contents of your personal devices, e.g. in the event of malfunctions, with your express consent and only as necessary for troubleshooting.
Unless a special form of professional secrecy (e.g. medical confidentiality) or banking secrecy applies in the specific case, we are not subject to any professional confidentiality. If you believe any of your data is subject to a duty of confidentiality, please let us know so we can review your matter of concern.
You can choose individual settings regarding our usage or your data, e.g.
To take advantage of these options, log into My Swisscom(opens in new tab) or contact us.
You can choose individual settings regarding our usage of your data and can exercise certain rights. Log in to the customer center to make use of these options or contact us. If you do not find a setting for certain mentioned data usage, it doesn’t take place in connection with the service you have obtained.
To exercise these rights, please use one of our templates or contact us.
Request for information (opens in new tab)
Request for Correction (opens in new tab)
Request for deletion (opens in new tab)
Depending on the purpose, the use of your data takes place on the following legal basis: Necessity for the conclusion or performance of a contract, for the fulfilment of legal obligations or due to a legitimate interest.
We have a legitimate interest principally in the use of the respective data types for the purposes mentioned above. This includes the provision of third-party services to you, the development and improvement of our products and the submission of offers as well as the analysis of traffic flows based on anonymised data. We also have a legitimate interest in forwarding the data to the respective recipients mentioned.
If your rights are violated, you can assert them either by bringing an action before the competent court or by filing a complaint with the competent data protection authority.