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Leisure insurance

sure.

Cover for trips and events

Looking forward to your next holiday or concert? When illness or injury strikes, even the best-laid plans can go awry. 
Rest assured – with leisure insurance, you’re covered for all eventualities.

What is Swisscom sure?

Swisscom sure offers flexible insurance tailored to you.

Leisure insurance, offered in association with our partner Europäische Reiseversicherung ERV.

What does the leisure insurance cover?

Leisure insurance has two components – cancellation and emergency assistance cover. The two components can be taken out in isolation or combined as required for 1 to 22 days.

The insurance covers you, up to the amount insured, for costs incurred as a result of cancellation of the trip or event due to illness, accident or other unforeseeable event.

If you have to cut short your trip due to injury or illness, the insurance will cover the costs insured for the time remaining, i.e. the services you have not yet used.

If you have to cancel a trip, the tour operator will often charge you a fee. These cancellation fees are also covered as part of your insured amount.

Our SOS assistance covers costs for search and rescue operations up to a maximum of CHF 10,000.

In the event of a medical emergency, the insurance covers the costs of transport to the nearest hospital.

If you have to interrupt your trip due to an incident, the insurance covers additional costs incurred up to a maximum of CHF 1,500.–.

If you need to go to hospital abroad, the insurance will provide an advance on costs to enable you to focus on getting the medical care you need.

The insurance will cover the costs of repatriation if necessary for medical reasons or even in the event of death.

Avoid overlapping insurance

Eligibility conditions

All benefits a glance

 

Worldwide protection

Your insurance is valid in Switzerland and around the world.

 

Day-based insurance

Arrange flexible insurance to suit your leisure plans for 1 to 22 days.

 

Flexible tariffs

For solo travellers, families or groups: tariffs to suit your needs.

 

Digital management

You can find your policies in My Swisscom (Web and app).

 

24/7 assistance insurance

Our hotline is available around the clock to assist with travel emergencies.

Emergency numbers

Who do you want to cover?

You can customise your selected package to your needs in the next step.

Solo

  Solo traveller      

Cancellation cover

  Solo traveller      

SOS assistance

  Solo traveller
      

Group

  Up to four people

Cancellation cover

  Reimbursement for the directly affected person   Cancellation is covered for the directly affected person only (the sick or injured person or a very close relative).  

SOS assistance

  Reimbursement for the directly affected person   Costs for rescue, hospitalisation, repatriation to Switzerland etc. are covered for the directly affected person only.  

Definition of “group”

Family

  Whole family      

Cancellation costs

  Reimbursement for the whole family   If one family member is unable to take the trip or has to cut it short, costs are covered for the whole family.  

SOS assistance

  Reimbursement for the whole family   The costs incurred for the curtailment or unexpected extension of the trip are covered for the whole family.  

Definition of “family”

General Terms
and Conditions 

Already insured
elsewhere?

What happens if you need to make a claim?

If your holiday is cancelled or you are unable to attend that long-awaited festival due to illness or injury, your leisure insurance will ensure at least that you are not left out of pocket.

You fall ill with the flu and have to miss your favourite festival

You’ve bought your festival and camping ticket already as well as your train ticket. Don’t panic! Be sure to visit your doctor to obtain a medical certificate, then get some rest and take the time you need to recover.

Submit your claim

Upload your medical certificate and all receipts relating to your claim (festival ticket purchase receipt, train ticket, campsite invoice etc.).

These costs will be reimbursed

Your uploaded documents will be checked. Once all the necessary documents have been received by the insurer, you will get your money back.

What happens if you need to make a claim?

If you have an accident while on holiday or need to go to hospital in another country and are prevented from continuing your trip, we will ensure that you are not lumbered with the costs.

You fall ill during a trip

Whether it’s a minor incident or something more serious, nobody ever wants to need medical assistance abroad. Should the worst happen, however, the emergency call centre is always there to assess the situation and initiate the necessary steps.

Call the ERV 24-hour call centre

Call the call centre of our partner ERV. They are there for you 24 hours a day, 365 days a year, and will advise on what to do while also organising the necessary assistance.

The call centre coordinates everything

The call centre will initiate the necessary measures. They will discuss with you whether your trip needs to be curtailed and will help organise a premature return journey.

Upload your documents

The claim can be submitted on My Swisscom or via this website. Upload the supporting documents such as travel documents and receipts for the additional costs incurred.

These costs will be reimbursed

Your submitted documents will be checked. Once all the necessary documents have been received by the insurer, you will get your money.

Any questions?
We will be happy to assist.

Is leisure insurance from Swisscom a form of travel insurance?

Yes, leisure insurance is also a form of travel insurance. Cancellation cover and SOS assistance are provided for travel within Switzerland and abroad that cannot be commenced due to an insured event. The advantage of leisure insurance is that it offers flexible cover for the specific period of your trip or leisure activity (1 to 22 days) and does not require you to take out a policy for the full year.

When is leisure insurance recommended?

In life, unforeseeable events such as accidents or illness can happen at any moment. You may then have to cancel or curtail a trip or leisure activity or seek medical assistance. Leisure insurance covers you for financial loss following an insured event.

Are there any eligibility requirements for Swisscom sure insurance?

Swisscom sure insurance is available to Swisscom customers (telephone or internet) who reside in Switzerland and are aged 18 or over.

What does Swisscom sure leisure insurance cover?

Swisscom sure leisure insurance has two components (cancellation cover and SOS assistance). These can be taken out in isolation or combined. Depending on which components are selected, leisure insurance covers the costs incurred as a result of having to cancel or curtail a trip or leisure activity due to illness, accident or other unforeseeable event.

Can I take out leisure insurance at short notice?

Yes, you can arrange leisure insurance at short notice. SOS assistance becomes effective immediately. Cancellation cover does not commence until the following day.

Can I take out leisure insurance after my trip has already started?

Cancellation cover must be arranged before the start of the trip and is possible even very shortly beforehand, provided that the insured event has not yet occurred when the insurance is taken out.

SOS assistance can still be arranged even during the trip.

What happens if I am prevented from taking my trip due to illness or injury? 

If you have medical confirmation that you are unable to commence your trip due to illness or injury, you should cancel the trip with the organiser and notify your insurer as soon as possible.

You can report a claim online with ERV: For cancellation costs(opens in new tab), for SOS Assistance(opens in new tab) or alternatively you can contact ERV's Claims Service by telephone or e-mail: Phone +41 58 275 27 27, schaden@erv.ch.

Claims must be accompanied by a medical certificate and receipts for the costs incurred (cancellation costs and fees).

What provisions apply in respect of pregnancy?

If a trip or leisure activity has to be cancelled, curtailed or extended owing to unforeseeable, serious complications during pregnancy, the insurance will cover cancellation costs and additional costs of extending the trip up to your selected level of cover.

I have a chronic medical condition. Am I covered if I have to cancel or curtail a trip as a result of this condition?

If an insured person suffers from a chronic medical condition, the insurance is generally valid and the insured costs will be covered for unforeseeable events provided that the chronic condition does not present a barrier to participation in the trip or event at the time of booking and/or the time of arranging the insurance. As evidence of this, anyone with a chronic condition must obtain a medical certificate confirming their fitness to travel immediately before booking travel services.

Is cancellation due to COVID-19 also covered by the leisure insurance? 

COVID-19 is no longer classified as a pandemic. A COVID-related illness is therefore treated in the same way as the flu, for example.

Cover excludes events caused by a pandemic.

How do you claim on Swisscom leisure insurance?

You can report a claim online with ERV: For cancellation costs(opens in new tab), for SOS Assistance(opens in new tab) or alternatively you can contact ERV's Claims Service by telephone or e-mail: Phone +41 58 275 27 27, schaden@erv.ch.

Does family leisure insurance also cover children?

Yes, family leisure insurance also covers children who live in the same household. The insurance also covers children under the age of 18 who do not live in the same household.

What should I bear in mind when choosing leisure insurance?

Be sure to take out both cancellation cover and SOS assistance. The two components complement each other perfectly.

There are different providers for both types of coverage, e.g. health insurers or credit card providers. Check your existing cover before taking out a new policy.  

Does the insurance offer worldwide protection, or are there regional restrictions? 

The leisure insurance policy offers worldwide protection.

What is the difference between single trip/event insurance and annual travel insurance?

The difference is in the duration of the cover. With annual insurance, you are covered for 365 days after taking out the policy. Single trip/event leisure insurance only covers you for your chosen time period.

I am a patron of Rega. Do I also need leisure insurance?

Our leisure insurance has two components: cancellation cover and SOS assistance. Rega is not an insurance company. We advise you to contact Rega to find out the benefits to which you are entitled as a patron.

Does leisure insurance also cover season tickets or passes, e.g. an unlimited ski pass or a football season ticket?

Leisure insurance can be taken out for a maximum of 22 days. Season tickets or other passes usually exceed this and are therefore not covered.

Does leisure insurance also cover luggage?

No, Swisscom sure leisure insurance does not cover luggage. However, luggage is often covered under household contents insurance. We advise you to your policies in this regard.

Let’s say I am travelling to the airport by train. However, due to a technical defect, I arrive too late and miss my flight. Would this scenario be covered?

If you miss your flight due to a public transport cancellation or delay, leisure insurance will cover additional costs incurred up to the amount stated in the policy. 

What levels of cover can I take out?

There are three levels of cover available for cancellation, depending on the insurance duration. Limits for SOS assistance range from CH  1,500 up to unlimited, depending on the level of cover. For more details, check our online premium calculator and the last page of the General Terms and Conditions .

Give us a call.

Unable to find the answer you were looking for or in need of additional help?
The Customer Care Team at Swisscom sure will be happy to help you.
Lines are open Monday to Friday 8 am to 5 pm.

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