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Opening hours:
Monday till Saturday 8.00 to 20.00

Expert help

 Service test winner (app, hotline and Shop)

 On the hotline, at a Shop or in your home

 For computers, mobiles, tablets, etc.

 Fair, transparent and affordable

Technical support with My Service

Need help with a technical issue or with setting up or installing a device? Or do you have questions about the applications?
Our My Service experts can provide support for technical problems with your digital devices remotely, at a Shop or in your home.
We are here for you.

Call us now on our free hotline.

Hotline assistance

An expert will help you with your problem over the phone or resolve it by accessing your device remotely.

Support at a Shop

Bring your mobile or tablet to one of our Swisscom Shops.

On-site support

We will be happy to come and help you in your home.

My Service subscriptions

Forget about mobile, computer or printer problems. We ensure that your
and your family’s devices work as they should.


My Service All-In Standard

The full-service package for 2 people
  • 18 support requests per year
  • For all devices (mobiles, computers,
    printers, etc.)
  • Remote, at a Swisscom Shop or
    in your home
  • For 2 people

Includes My Swisscom Assistant with additional features

All subscription details


19.–/mth. (incl. call-out fee)

​ Free for the first 3 months

My Service All-In Plus

The full-service package for families
  • 24 support requests per year
  • For all devices (mobiles, computers, printers, etc.)
  • Remote, at a Swisscom Shop or in your home
  • For 5 people
  • Includes My Swisscom Assistant with additional features

Includes My Swisscom Assistant with additional features

All subscription details


29.–/mth. (incl. call-out fee)

​ Free for the first 3 months

Support and security: cheaper as a package

The best protection for you, your data and your devices: My Service
combined with our subscription providing protection against viruses, hackers, spyware and cybercrime.

My Service Basic & Light

Do you live alone and need less support? Then our Basic and Light subscriptions
are right for you.

My Service Computer Basic

The support subscription for your home IT
  • 12 support requests per year
  • For  computers, laptops, printers and
    Smart Home
  • Remote via the hotline and remote access
  • For 1 person

Includes My Swisscom Assistant with additional features

All subscription details


My Service Mobile Basic

The support subscription for all your mobile devices
  • 12 support requests per year
  • For mobiles, tablets, watches, etc.
  • At a Swisscom Shop and remote via the hotline or remote access
  • For 1 person


All subscription details


My Service Mobile Light

The support subscription for a mobile device
  • 6 support requests per year
  • For a mobile or tablet
  • At a Swisscom Shop 
  • For 1 person


All subscription details


Device installation and setup

Routers, WLAN repeaters and TV-Boxes: with home installation, the experts from My Service ensure you have the best digital experience in your home. And they will also help you to optimise the basic configuration of all your devices. 

Home installation

Leave the setup of your hardware, such as fixed network, TV or Internet, to a professional.
  • Installation and cabling for all your Swisscom devices
  • Basic configuration of settings in accordance with your wishes
  • Checking and adjustment of your Swisscom connection
  • Adjustment of your home network and cabling

From 120.– (incl. call-out fee of 80.–)

Remote access

Computer setup

We will support you to find the optimum configuration for you.
  • Optimum basic configuration
  • Configuration of important programs,
    such as virus protection
  • Setting up standard software, such as MS Office (Mail, Calendar, Word, tc.) 
  • Setting up cloud backup and storage for photos and data

From 40.–/15 minutes – or incl. with subscription

Individual assistance

We will help you to store your data safely and provide advice on issues
such as parental controls and cybercrime.

A backup protects you from data loss if your device is stolen or damaged.

  • Advice on a suitable backup solution
  • Setting up automatic data backup
  • Explanation of data recovery

From 40.–

Store photos, videos, etc. online and access them from anywhere.

  • Setting up cloud storage
  • Configuration of automatic synchronisation
  • Explanation of operation and features

From 40.–

We will show you how to protect yourself from viruses, hackers and malware.

  • Checking devices for security issues
  • Advice and installation of antivirus software
  • Checking operating system and security settings

From 40.–

We ensure your family computer has the optimum parental controls.

  • Setting up profiles and accounts
  • Screen time and other settings
  • Tips for safe surfing

From 40.–

Frequently asked questions

Call the free service hotline. Your issue will either be resolved on the phone or you can make an appointment at a Shop or in your home. You will also receive an estimate of the expected time and cost involved. Or arrange an appointment at a Shop now:

The free hotline is open:

Monday to Friday from 8 am to 9 pm

Saturday from 8 am to 5 pm

0800 822 830

We can usually resolve your problem straight away on the Swisscom My Service hotline. If necessary, you will be given a prompt appointment at a Shop or in your home. 

All-In Standard: small households of up to 2 people, for all devices

All-In Plus: larger households of up to 5 people, for all devices

Computer Basic: computer, printer and Smart Home for 1 person

Mobile Basic: smartphone, tablet and smartwatch for 1 person (support at Shop only)

Mobile Light: for 1 smartphone or tablet (support at Shop only)

The specified services are included in the My Service subscription fee, which saves you money. For instance, without a subscription, 30 minutes of support on the hotline costs 80.–.

Swisscom My Service products are available to Swisscom customers and non-customers alike. The only requirement is a free Swisscom login. A minimum contract period of 12 months applies to all subscriptions.

All My Service terms and conditions

blue Security & Service

For blue Internet and mobile customers, blue Security & Service subscriptions provide optimum support and protection for all devices.

More about blue Security & Service

My Swisscom Assistant

My Swisscom Assistant provides help with setting up the Internet, WLAN and e-mail, automatic troubleshooting on the computer, virus check, computer clean-up and WLAN connection check, including optimisation tips. Install the free program to rectify faults and ensure that your computer is set up correctly.

More about My Swisscom Assistant

My Swisscom Customer Center

In your customer account, you will find Sam, your digital assistant. She is there to provide fast, straightforward assistance and she can also connect you directly to Swisscom Support if necessary.

More about My Swisscom

Help section

In the Help section, you will find information, tips, checklists and step-by-step instructions to enable you to resolve problems yourself.

Go to Help section

Swisscom Community

Customers help customers: in the forum, you can search for articles and
discussions relating to your issue or even ask a question yourself.

Go to Community

The benefits of Swisscom
My Service

Our Shop and Hotline employees have won the connect test many times.
They continue to impress with outstanding ratings for friendliness, expertise
and availability. We also regularly attain top scores in the service app
category with My Swisscom.

We are (almost) always there for you. Our hotline can also be reached
outside of normal working hours in the evening until 9 pm, as well as on

Thanks to their knowledge and extensive experience, our support professionals will solve your problems quickly and easily. Ongoing training and development as well as comprehensive quality control ensure excellent service quality.

Zu My Service

Before we carry out any work, you will receive a non-binding offer
outlining the course of action, time estimate and costs. If new issues arise
while the problem is being resolved, you will be notified before additional
costs are incurred, thus giving you full control over your costs.

Zu myCloud

Ready for the connected world

Swisscom is committed to reducing CO2 emissions and supporting climate protection projects.

For years, we have been teaching young and old how to use digital media and devices.

Get involved: give appliances and packaging a second life.