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Opening hours:
Monday till Saturday 8.00 to 20.00

Let us handle your tech issues!

Computer won’t boot, printer on strike or need help with an update?

 Service test winner (app, hotline & shop)

​ Via hotline, in store or at home

​ Covers computers, mobile phones, tablets, etc.

​ Fair, transparent and affordable

Internet, TV and fixed network setup

Help from the experts

Do you need technical, application or installation support? Whether you opt for a subscription or one-time service, we make sure that your tech works smoothly, quickly and reliably.

Hotline assistance

An expert will help you with your problem over the phone or resolve it by accessing your device remotely.

Support at a Shop

Bring your mobile or tablet to one of our Swisscom Shops.

On-site support

We will be happy to come and help you in your home.

My Service subscriptions

Forget about mobile, computer or printer problems. We ensure that your
and your family’s devices work as they should.

For new customers

My Service Mobile S

  • 6 support requests per year
  • Covers mobile phones, tablets, watches, etc.
  • In a Swisscom shop and via hotline and remote access
  • For one person

Subscription details

 

9.90/month

 ​CHF 0.– for 1 month

Minimum term of contract of 12 months

For new customers

My Service Computer S

  • 6 support requests per year
  • Covers computers, laptops, printers, etc.
  • Via hotline and remote access
  • For one person

Subscription details

 

9.90/month

 ​CHF 0.– for 1 month

Service visit CHF 80.–

Minimum term of contract of 12 months

For new customers

My Service M

  • 12 support requests per year
  • Covers all devices (mobile phones, computers, printers, etc.)
  • In a Swisscom shop and via hotline and remote access
  • For one person

Subscription details

 

16.90/month

 ​CHF 0.– for 1 month

Service visit CHF 80.–

Minimum term of contract of 12 months

For new customers

My Service L

  • 24 support requests per year
  • Covers all devices (mobile phones, computers, printers, etc.)
  • Remote support, in a Swisscom shop or at your home
  • For five people

Subscription details

 

21.90/month

 ​CHF 0.– for 1 month

All service visits included

Minimum term of contract of 12 months

Support and security: cheaper as a package

The best protection for you, your data and your devices: My Service combined with our subscription providing protection against viruses, hackers, spyware and cybercrime.

Device installation and setup

Routers, WLAN repeaters and TV-Boxes: with home installation, the experts from My Service ensure you have the best digital experience in your home. And they will also help you to optimise the basic configuration of all your devices. 

Home installation

Leave the setup of your hardware, such as fixed network, TV or Internet, to a professional.
  • Installation and cabling for all your Swisscom devices
  • Basic configuration of settings in accordance with your wishes
  • Checking and adjustment of your Swisscom connection
  • Adjustment of your home network and cabling
 

From 120.– 

incl. call-out fee of 80.–

Remote access

Computer setup

We will support you to find the optimum configuration for you.
  • Optimum basic configuration
  • Configuration of important programs, such as virus protection
  • Setting up standard software, such as MS Office (Mail, Calendar, Word, tc.)
  • Setting up cloud backup and storage for photos and data
 

From 40.– 

/15 minutes – or incl. with subscription

Individual assistance

We will help you to store your data safely and provide advice on issues
such as parental controls and cybercrime.

A backup protects you from data loss if your device is stolen or damaged.

​ Advice on a suitable backup solution

​ Setting up automatic data backup

​ Explanation of data recovery

From 40.–

Store photos, videos, etc. online and access them from anywhere.

​ Setting up cloud storage

​ Configuration of automatic synchronisation

​ Explanation of operation and features

From 40.–

We will show you how to protect yourself from viruses, hackers and malware.

​ Checking devices for security issues

​ Advice and installation of antivirus software

​ Checking operating system and security settings

From 40.–

We ensure your family computer has the optimum parental controls.

​ Setting up profiles and accounts

​ Screen time and other settings

​ Tips for safe surfing

From 40.–

The benefits of Swisscom
My Service

Our Shop and Hotline employees have won the connect test many times. They continue to impress with outstanding ratings for friendliness, expertise and availability. We also regularly attain top scores in the service app category with My Swisscom.

We are (almost) always there for you. Our hotline can also be reached outside of normal working hours in the evening until 9 pm, as well as on Saturdays.

Thanks to their knowledge and extensive experience, our support professionals will solve your problems quickly and easily. Ongoing training and development as well as comprehensive quality control ensure excellent service quality.

Before we carry out any work, you will receive a non-binding offer outlining the course of action, time estimate and costs. If new issues arise while the problem is being resolved, you will be notified before additional costs are incurred, thus giving you full control over your costs.

My Swisscom Assistant

My Swisscom Assistant helps you set up and repair your internet connection, e-mail account and WLAN connection. With additional integrated features for My Service customers.

Frequently asked questions

Call the free service hotline. Your issue will either be resolved on the phone or you can make an appointment at a Shop or in your home. You will also receive an estimate of the expected time and cost involved. Or arrange an appointment at a Shop now.

The free hotline is open:
Monday to Friday from 8 am to 9 pm
Saturday from 8 am to 5 pm
0800 822 830

We can usually resolve your problem straight away on the Swisscom My Service hotline. If necessary, you will be given a prompt appointment at a Shop or in your home.

The specified services are included in the My Service subscription fee, which saves you money. For instance, without a subscription, 30 minutes of support on the hotline costs 80.–.

Swisscom My Service products are available to Swisscom customers and non-customers alike. The only requirement is a free Swisscom login. A minimum contract period of 12 months applies to all subscriptions.

The previous offers are contained in the PDF.

blue Security & Service

For blue Internet and mobile customers, blue Security & Service subscriptions provide optimum support and protection for all devices.

​ More about blue Security & Service

My Swisscom Assistant

My Swisscom Assistant provides help with setting up the Internet, WLAN and e-mail, automatic troubleshooting on the computer, virus check, computer clean-up and WLAN connection check, including optimisation tips. Install the free program to rectify faults and ensure that your computer is set up correctly.

 More about My Swisscom Assistant

My Swisscom Customer Center

In your customer account, you will find Sam, your digital assistant. She is there to provide fast, straightforward assistance and she can also connect you directly to Swisscom Support if necessary.

More about My Swisscom

Help section

In the Help section, you will find information, tips, checklists and step-by-step instructions to enable you to resolve problems yourself.

Go to Help section

Community

Customers help customers: in the forum, you can search for articles and
discussions relating to your issue or even ask a question yourself.

Go to Community(opens in new tab)

Ready for the connected world

Swisscom is committed to reducing CO2 emissions and supporting climate protection projects.

For years, we have been teaching young and old how to use digital media and devices.

Our way of saying thank you! The new loyalty programme.