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My Swisscom Assistant: your free Internet and computer assistant

My Swisscom Assistant helps you set up and repair your Internet connection, e-mail account and WLAN connection. My Swisscom Assistant can now also help you with Internet security and offers additional integrated features for My Service customers.

Download program

Download the program and open it. Then follow the instructions.

​ Windows Version 2.1.7 Improvements:
- In some cases, reference to the wrong time although the time is displayed correctly
- Optimisation of clean-up functions
- Cookie support for new Chrome and Edge browser versions
- Automatic browser close during clean-up
- Help setting up e-mail addresses
- Refresh button under Measure WLAN


Troubleshooting:

- Login no longer possible
- Automatic update no longer possible
- Some documents not displayed
- Router not always detected
- Router restart was not always possible
- Remote support (Rescue LogMeIn) was blocked by some anti-virus programs

Compatible with Windows 7, 8.x,10 and 11 / Office Outlook (07–19 & 365), Windows Mail and Thunderbird

​ macOS Version 2.1.12 Improvements:
- In some cases, reference to the wrong time although the time is displayed correctly
- Application does not always start in the background
- Refresh button under Measure WLAN
- Goto Assist does not always start the first time


Troubleshooting:

- Login no longer possible
- Automatic update no longer possible
- Some documents not displayed
- Router not always detected
- Router restart was not always possible

Compatible with MAC OS High Sierra, Mojave, Catalina, Big Sur, Monterey / classic Outlook.

Kompatibel mit Windows 7, 8.x und 10 / Windows Live Mail und Office Outlook (07 - 19 & 365).

Features and benefits
  • Assistance with setting up Internet, e-mail and WLAN
  • Automatic troubleshooting on your own computer
  • Cleans up computer and checks for viruses, measures and optimises WLAN signal strength
  • Additional support for My Service customers (e.g. computer maintenance and systems diagnostics)

Help from the Swisscom Community

Help from the Swisscom Community

Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.