Paying bills

On this page:
E-banking, electronic invoicing, direct debit or more – discover more about the payment methods available and how you can pay your bills.

Payment options

Record and pay your Swisscom bill online using E-banking or E-Finance (PostFinance). All the required payment information is available on My Swisscom (Customer Center)(opens in new tab) or the e-mailed bill.

Even simpler and more secure: with eBill, there’s no more manual data entry. Instead, your Swisscom bill goes directly to your e-banking account, where you can check the bill and authorise payment at the touch of a button. Simply activate eBill for your E-banking/E-Finance account.

With direct debit, your Swisscom bill is paid automatically. The amount is debited directly from your bank or post office account on the due date without you manually having to authorise payment. You have the right to object within 30 days.

On My Swisscom, you can change your payment method to "Direct debit" under "Payment and billing method" > "Manage setting". You will need a Swisscom Login for this.

Don’t have a Swisscom Login? Complete the process using a manual form.

You can pay your Swisscom bill directly on My Swisscom(opens in new tab) The amount will be debited from your credit card (VISA/MasterCard) or Twint account. For this option, you simply need a Swisscom Login; no additional activation or registration is required.

A flat-rate charge of CHF 3.50 applies for paying your Swisscom bill at a Swiss Post counter. If you would like to pay your Swisscom bill in person, you can also do this at a local Swisscom Shop. This service is free of charge and you do not need to bring your bill with you.

To receive your bill electronically in future, please change your payment method on My Swisscom .

Pay bill later

In My Swisscom, you can extend your payment period or pay your bill in instalments free of charge.

When you extend the payment deadline, you can choose a new payment date up to a specified maximum date. Instalment payments can be arranged if the total amount outstanding is 100.– or over. Different instalment amounts can be chosen depending on the amount you owe.

If you are not offered a payment period extension or instalment payments in My Swisscom, this option is not available to you. In this case, please pay your outstanding invoice immediately using a credit card or Twint.

Unblock services

The fastest way to unblock your services is by paying your outstanding invoices immediately in My Swisscom using a credit card or Twint.

You can also make a promise to pay or arrange instalment payments provided that these options are offered to you in My Swisscom.

You will be charged CHF 40.– to have your services unblocked. It can take up to 2 hours for your network access to be restored. If your mobile phone fails to work after being unblocked, switch it off briefly to allow it to log back into the network. Note that you may need to enter your SIM PIN when switching on the phone.

If you do not honour the promise to pay or the instalment payments required to unblock your services, your connection will be blocked again.

FAQs

Payment from a Swiss account:
Post office account: 87-693077-7
(IBAN: CH81 0900 0000 8769 3077 7)

Recipient:
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern

Payment from a foreign account:
Bank account: 298829-81
(IBAN: CH18 0483 5029 8829 8100 0)
BIC: CRESCHZZ80A
Clearing: 4835

Recipient:
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern

Important: Please always quote the bill number or your telephone number in the payment reference line.  

You can view your Swisscom bill any time on My Swisscom(opens in new tab).

To save on the printing costs for paper billing, free payment options are available. You can change your chosen payment method on My Swisscom(opens in new tab) or inform us via Chat.

For security reasons, Swisscom does not send PDF bills by e-mail as standard. If you would still like to receive the bill as a PDF by e-mail, you can select this in My Swisscom.

You will usually receive a paper bill in the middle of the month. You can view your bill on My Swisscom(opens in new tab) and My Swisscom app at any time from the 6th of the month. It is possible that your bill may be a few days late.

If your Swisscom bill is less than CHF 100.–, you will only be sent a paper bill every 2 months.

If you pay your bill by credit card, you will receive a receipt by e-mail; if you pay in the Swisscom Shop you, will receive a printed receipt. There is no confirmation for the other payment methods. You can check the current status of your bill at any time on My Swisscom.

If you fail to pay a bill, Swisscom will contact you by post, e-mail or SMS. If, following a reminder, the bill is still not paid by the extended deadline, your services (mobile, fixed-line telephony, Swisscom blue TV and Internet) will be suspended. If you have an insurance contract with us for your phone or tablet or an Easy Insurance product, the insurance coverage will also be suspended until outstanding premiums are paid. You will be charged CHF 40.– for unblocking.

You can authorise a nominated person to pay your bill on My Swisscom(opens in new tab). To do this, go to "My Profile" > Details & Settings" > "Authorisations". Here, you can choose whether to allow the person to view the bill or also the itemised statement. To pay the bill, they only require authorisation to view the bill.

If you would like to pay the bill of a family member or acquaintance but exceptional circumstances mean you have no access, contact Swisscom.

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