You can view your Swisscom bill any time on My Swisscom(opens in new tab).
Note: The Paysafecard payment method cannot be used.
In My Swisscom, you can extend your payment period or pay your bill in instalments free of charge.
When you extend the payment deadline, you can choose a new payment date up to a specified maximum date. Instalment payments can be arranged if the total amount outstanding is 100.– or over. Different instalment amounts can be chosen depending on the amount you owe.
If you are not offered a payment period extension or instalment payments in My Swisscom, this option is not available to you. In this case, please pay your outstanding invoice immediately using a credit card or Twint.
The fastest way to unblock your services is by paying your outstanding invoices immediately in My Swisscom using a credit card or Twint.
You can also make a promise to pay or arrange instalment payments provided that these options are offered to you in My Swisscom.
You will be charged CHF 40.– to have your services unblocked. It can take up to 2 hours for your network access to be restored. If your mobile phone fails to work after being unblocked, switch it off briefly to allow it to log back into the network. Note that you may need to enter your SIM PIN when switching on the phone.
If you do not honour the promise to pay or the instalment payments required to unblock your services, your connection will be blocked again.
IBAN: CH81 0900 0000 8769 3077 7
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
Important: Please always quote the bill number or your telephone number in the payment reference line.
You will usually receive a paper bill in the middle of the month. You can view your bill on My Swisscom(opens in new tab) and My Swisscom app at any time from the 6th of the month. It is possible that your bill may be a few days late.
If your Swisscom bill is less than CHF 100.–, you will only be sent a paper bill every 2 months.
If you pay your bill by credit card, you will receive a receipt by e-mail; if you pay in the Swisscom Shop you, will receive a printed receipt. There is no confirmation for the other payment methods. You can check the current status of your bill at any time on My Swisscom.
If you fail to pay a bill, Swisscom will contact you by post, e-mail or SMS. If, following a reminder, the bill is still not paid by the extended deadline, your services (mobile, fixed-line telephony, Swisscom blue TV and Internet) will be suspended. If you have an insurance contract with us for your phone or tablet or an Easy Insurance product, the insurance coverage will also be suspended until outstanding premiums are paid. You will be charged CHF 40.– for unblocking.
You can authorise a nominated person to pay your bill on My Swisscom(opens in new tab). To do this, go to "My Profile" > Details & Settings" > "Authorisations". Here, you can choose whether to allow the person to view the bill or also the itemised statement. To pay the bill, they only require authorisation to view the bill.
If you would like to pay the bill of a family member or acquaintance but exceptional circumstances mean you have no access, contact Swisscom.