Paying your Swisscom bill

On this page:
E-banking, electronic invoicing, direct debit or more – discover more about the payment methods available and how you can pay your bills.

Payment options

With eBill, you no longer receive your invoices by post or e-mail, but instead directly via e-banking, where you can check the bill and authorise payment at the touch of a button.

Select eBill as payment type

If using eBill for the first time, it must be activated in your E-Banking/E-Finance account.

You can pay your bills directly in My Swisscom (Customer Center). For this option, you simply need a Swisscom Login; no additional activation or registration is required.

  1. In My Swisscom, select the bill you want to pay(opens in new tab)
  2. Click ‘Pay online’
  3. Select whether you want to pay using Twint or by credit card

Pay your Swisscom bills online using E-banking or E-Finance (PostFinance). All the required payment information is available in My Swisscom or the e-mailed bill.

With direct debit, your Swisscom bill is paid automatically. The amount is debited directly from your bank or post office account on the due date without you manually having to authorise payment. You have the right to object within 30 days.

Set up/adjust direct debit

In My Swisscom: With login
PostFinance: immediately active
Bank: Processing time of approximately 3-4 weeks

Direct debit form: Without login

  • Processing time: 3-4 weeks
  • Print the form and send it to your bank or PostFinance by post.

DD note

As soon as the DD is active, you will see a note at the top of your bill stating when your account will be debited. Please pay any Swisscom invoices you have already received or which do not include this note as usual.

A flat-rate charge of CHF 3.50 applies for paying your Swisscom bill at a Swiss Post counter. If you would like to pay your Swisscom bill in person, you can also do this at a local Swisscom Shop. This service is free of charge and you do not need to bring your bill with you.

Note: The Paysafecard payment method cannot be used.

Pay bill later

In My Swisscom, you can extend your payment period or pay your bill in instalments free of charge.

When you extend the payment deadline, you can choose a new payment date up to a specified maximum date. Instalment payments can be arranged if the total amount outstanding is 100.– or over. Different instalment amounts can be chosen depending on the amount you owe.

If you are not offered a payment period extension or instalment payments in My Swisscom, this option is not available to you. In this case, please pay your outstanding invoice immediately using a credit card or Twint.

Unblock services

The fastest way to unblock your services is by paying your outstanding invoices immediately in My Swisscom using a credit card or Twint.

You can also make a promise to pay or arrange instalment payments provided that these options are offered to you in My Swisscom.

You will be charged CHF 40.– to have your services unblocked. It can take up to 2 hours for your network access to be restored. If your mobile phone fails to work after being unblocked, switch it off briefly to allow it to log back into the network. Note that you may need to enter your SIM PIN when switching on the phone.

If you do not honour the promise to pay or the instalment payments required to unblock your services, your connection will be blocked again.

FAQs

IBAN: CH81 0900 0000 8769 3077 7
SWIFT/BIC: POFICHBEXXX

Recipient:
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern

Important: Please always quote the bill number or your telephone number in the payment reference line.

You can view your Swisscom bill any time on My Swisscom(opens in new tab).

To save on the printing costs for paper billing, free payment options are available. You can change your chosen payment method on My Swisscom(opens in new tab) or inform us via Chat.

For security reasons, Swisscom does not send PDF bills by e-mail as standard. If you would still like to receive the bill as a PDF by e-mail, you can select this in My Swisscom.

You will usually receive a paper bill in the middle of the month. You can view your bill on My Swisscom(opens in new tab) and My Swisscom app at any time from the 6th of the month. It is possible that your bill may be a few days late.

If your Swisscom bill is less than CHF 100.–, you will only be sent a paper bill every 2 months.

If you pay your bill by credit card, you will receive a receipt by e-mail; if you pay in the Swisscom Shop you, will receive a printed receipt. There is no confirmation for the other payment methods. You can check the current status of your bill at any time on My Swisscom.

If you fail to pay a bill, Swisscom will contact you by post, e-mail or SMS. If, following a reminder, the bill is still not paid by the extended deadline, your services (mobile, fixed-line telephony, Swisscom blue TV and Internet) will be suspended. If you have an insurance contract with us for your phone or tablet or an Easy Insurance product, the insurance coverage will also be suspended until outstanding premiums are paid. You will be charged CHF 40.– for unblocking.

You can authorise a nominated person to pay your bill on My Swisscom(opens in new tab). To do this, go to "My Profile" > Details & Settings" > "Authorisations". Here, you can choose whether to allow the person to view the bill or also the itemised statement. To pay the bill, they only require authorisation to view the bill.

If you would like to pay the bill of a family member or acquaintance but exceptional circumstances mean you have no access, contact Swisscom.

Help from the Swisscom Community

Help from the Swisscom Community

Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.