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Check your bill online, adjust the payment or billing method and query unusual bill amounts.
In My Swisscom (Customer Center), you can view paid, pending and overdue bills.
To save on fees, we recommend that you pay your bill online - the easiest way to do this is via eBill(opens in new tab). You can choose your payment and billing method in My Swisscom.
Two thirds of our private customers already use paperless billing. Do you? By the way, our receipts in the Swisscom Shop are now also paperless.
You will usually receive your bill around the middle of the month by e-mail or post. A few customers receive the bill only every 2 months. You can view your new bill in My Swisscom (web or app) from the 6th of the month. These billing cycles are automated. It is not possible to switch to two-monthly billing manually. To receive your invoice every month instead of every 2nd month, please contact us.
As soon as your Swisscom bill is available, you will receive a notification by e-mail, but without a PDF bill and payment information in the attachment. Swisscom does this for security reasons. There has been an increase in counterfeit bills from fraudsters. If you still want to receive the bill as a PDF by e-mail, you can adjust this in My Swisscom settings under ‘Bills & costs’.
Possible reasons for an unusual bill amount include:
Did you change your subscription before the end of the month? The bill amount includes the cost of your old and new subscriptions. The costs are charged pro rata for the number of subscription days.
The bills for your Swisscom products have been merged and you will receive a single bill for all your Swisscom products. This allows you to keep track of your costs and reduce administrative effort. Contact us if you are not yet benefiting from collective billing or still want a separate bill.
Have you paid for apps, music, tickets or snacks from Selecta vending machines using your mobile bill? These purchases will be listed on your bill. You also pay for value-added services (e.g. 0900 numbers, games or ring tones) through your Swisscom bill.
You have taken out your subscription using a promotion or received a regular credit and the promotional period has now expired.
Unpaid amounts under CHF 50 can be carried over to the next bill.
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