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My Swisscom E-Mail myCloud TV Network & Outages Find a shop Contact

My Swisscom bill

On this page:
Check your bill online, adjust the payment or billing method and query unusual bill amounts.

View bill online

My Swisscom (Customer Center)

You can view paid, pending and overdue bills on My Swisscom.

My Swisscom app

Use the My Swisscom app to access your bills more quickly than ever, even when you’re on the move.

By sending an SMS to 444

You can also check your current bill by SMS. Send an SMS with the keyword BILL to 444.

 

> More about sending an SMS to 444






Adjust payment and billing method

Receive your bill by e-mail or pay online to save fees: Select your desired payment and billing method in My Swisscom.

 

Payment options at Swisscom

Adjust payment and billing method






Bill not received

Your paper bill will arrive around the middle of the month. If the total is less than CHF 100.–, you will now only receive the bill every 2 months. You can view and download your bill in My Swisscom and the My Swisscom app from the 6th of the month. These billing cycles are automated. It is not possible to switch to two-monthly billing manually.

 

Show my bills






Bill by e-mail

As soon as your Swisscom bill is available, you will receive a notification by e-mail, but without a PDF bill and payment information in the attachment. Swisscom does this for security reasons. There has been an increase in counterfeit bills from fraudsters. If you still want to receive the bill as a PDF by e-mail, you can adjust this in My Swisscom settings under ‘Bills & costs’.

 

Receive PDF bill by e-mail





Bill amount and fees

Possible reasons for an unusual bill amount include:


Change of subscription in the current month

Special fees

One combined bill for your Swisscom products

Purchases on mobile phone bill






 Support

Contact

Do you have questions concerning our products?

We will help you via telephone or chat.

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