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Is your mobile broken or has it been stolen? Find out whether the damage is covered by Easy Protection and what you have to do.
Take the smartphone to a Swisscom Shop and our employees will be happy to help.
You can take out the insurance when you buy a new mobile phone from Swisscom. You can now do this up to 30 days after purchasing the device. Customers must go to the Swisscom Shop in order to do this.
Easy Protection provides cover for the following:
Theft (incl. loss) is not insured and is normally covered by the household insurance. Please contact your household insurer in this case.
The excess payable in the event of a claim is CHF 70.– (with the CHF 9.90 policy) or CHF 100.– (with the CHF 14.90 policy). There is no excess for call misuse due to theft.
The insurance cover ends:
Easy Protection has a fixed term of 12 months (minimum contract period) and can be cancelled by either party with 90 days’ notice at the end of the minimum contract period. If you do not give notice of termination, Easy Protection will be renewed for an indefinite period and may be cancelled by either party upon giving 90 days’ notice. Easy Protection terms and conditions
The Easy Protection term will be extended by one year in the event of a registered claim.
If your mobile phone has been stolen and call misuse has occurred, please contact AXA: +41 52 218 95 28.
You must pay your bill on time. If an extended warranty claim is made while you are in arrears with payment, you will not be entitled to repair services.
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