If your device is stolen, please report the loss to the police. To do so, you need your device’s IMEI number.
If you require a new SIM card for your main or additional device, simply order it online and free of charge.
You can pick up your new SIM card at any kiosk or Press & Books (no reservation required) or have it delivered to your home address by post within 3 working days.
You can switch to an eSIM at no extra cost. When you order, you will receive a QR code with your new eSIM profile. You can activate and use your eSIM immediately. This avoids waiting times and you will no longer need a SIM card.
You can also order your eSIM from a Swisscom Shop or the hotline. If you still have your old SIM, you have the following options:
Would you like to activate an additional SIM for your additional device as part of your subscription? Order a new eSIM or multi device SIM card via Multi Device.
We provide you with an eSIM profile free of charge. The activation charge for a new SIM card costs CHF 40.– and is charged conveniently to your mobile phone bill. There is no activation charge if you order online.
WhatsApp works in the same way with the eSIM as it does with a conventional SIM card. However, if WhatsApp is used with a dual SIM, you can only register and use one telephone number for WhatsApp on the device.
If your mobile has an eSIM (rather than a SIM card), you need to transfer the eSIM profile to your new device. Transferring from iOS to iOS is very straightforward:
If you have an Android device, proceed as follows:
By default, the SIM PIN is deactivated on the eSIM. However, it can be reactivated if necessary. Go to the device settings and enter an incorrect PIN 3 times. You can then set a new personal PIN using the PUK code.
A SIM card cannot be dispatched abroad or only in consultation with us. However, it is simple to order and activate an eSIM online because there is no physical card to supply. Note that, when you are abroad, it needs to be
activated in My Swisscom and will not activate automatically.
Once you have activated the new SIM, you can use the recovery code to transfer your Mobile ID to the new SIM. You can now continue to use your existing applications.
Important: have the recovery code ready before activating the new SIM. You can generate a new code any time at www.mobileid.ch/recovery(opens in new tab).