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eSIM profile

On this page:
Get your eSIM profile and activate it on the iPhone XR, XS and XS Max.

What is an eSIM?

  • The “e” stands for embedded, meaning that the SIM card is integrated into the device and cannot be removed.
  • The manufacturer (such as Apple, Samsung, etc.) installs the eSIM chip directly into the smartphone, tablet or smartwatch.
  • Swisscom subsequently uploads the eSIM profile to the device, including data about the subscription and telephone number etc. This means that a physical SIM card is no longer necessary.
  • In the longer term, the conventional SIM card (mini, micro, nano) will be phased out.

> The SIM card phase-out

The eSIM profile

Until now, subscription information, telephone numbers etc. were contained on the physical SIM card. With the eSIM, this data is uploaded to the device retrospectively. New customers receive their eSIM profile from the Swisscom Shop. Existing customers can also activate the profile online (in the Online Shop or the Customer Center).

If your device does not have the eSIM function, you will use a conventional SIM card.

Tablets or a smartwatches are activated with Multi Device.

Activating an iPhone with eSIM

The iPhone XR, iPhone XS and iPhone XS Max come with a dual SIM function. This means that they have an integrated eSIM as well as a SIM card slot into which a nano SIM can be inserted. To activate the eSIM, proceed as follows:


  1. Go to your iPhone XR/XS/XS Max settings
  2. Select “Mobile network”
  3. Tap “Add mobile phone tariff”
  4. On the iPhone, scan the QR code supplied by Swisscom


For more information, see the Apple instructions.


If you wish to use the iPhone XR/XS/XS Max as an additional device, activate it via Multi Device.

Frequently asked questions

Do I need a SIM PIN for my eSIM?

How do I sell or give away an eSIM device?

Can I swap for free from an existing physical SIM card to an eSIM?

How do I use the dual SIM function on Apple devices with an eSIM?

How does WhatsApp work with the eSIM or dual SIM function?

Is Mobile ID available with an eSIM?

Is eSIM also available for prepaid?



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