Until now, subscription information, telephone numbers etc. were contained on the physical SIM card. With the eSIM, this data is uploaded to the device retrospectively. New customers receive their eSIM profile from the Swisscom Shop. Existing customers can also activate the profile online (in the Online Shop or the Customer Center).
If your device does not have the eSIM function, you will use a conventional SIM card.
Tablets or a smartwatches are activated with Multi Device.
The iPhone XR, XS and XS Max and the iPhone 11, 11 Pro and 11 Pro Max come with a dual SIM function. This means that they have an integrated eSIM as well as a SIM card slot into which a nano SIM can be inserted. To activate the eSIM, proceed as follows:
For more information, see the Apple instructions.
If you wish to use the iPhone XR/XS/XS Max as an additional device, activate it via Multi Device.
The eSIM profile can be transferred from the existing iPhone (All iPhone XS, XR, and 11 models) to the new iPhone with just a few clicks. Both devices must support iOS 13.3 or later.
A step-by-step guide can be found on the Apple website.
By default, the SIM PIN is deactivated on the eSIM. However, it can be reactivated if necessary. You will find the PIN on the eSIM profile voucher and in the Customer Center. You can activate the PIN in the device settings. The PIN can be changed after you have entered it for the first time.
If you wish to sell or give away an eSIM device, reset all the device settings. This will delete the eSIM profile.
Yes, it is easy to switch to an eSIM as long as your device supports the eSIM function.The switch is free of charge and you can keep your current telephone number.
WhatsApp works in the same way with the eSIM as it does with a conventional SIM card. However, if WhatsApp is used with a dual SIM, you can only register and use one telephone number for WhatsApp on the device.
Yes, Mobile ID also works with an eSIM. Please note, however, that you have activated mobile data on your SIM.
This is due to a restriction of Apple, which should be fixed soon. Basically, eSIM supports the same mobile services as a classic SIM card.
Yes, eSIM is available in the same way as the physical SIM card for prepaid customers of Swisscom.
The following devices available from Swisscom can be used with an eSIM:
Resetting your smartphone will also delete the eSIM profile from your device. In other words, you will need a new eSIM profile.
Order this free and online as a replacement SIM (from the Online Shop or Customer Center).