Set up Multi Device, use it with Smartwatches and clarify other service-related questions.
With the Multi Device option you can use the same phone number on up to 10 additional devices (up to 3 "Smartphones & Tablets", up to 3 "Watches & Wearables" and up to 4 "Trackers & Sensors"). So you can take incoming calls on your master device plus additional devices enabled to take calls. And you can make calls on these devices using the same telephone number. You can also connect all your additional devices to the Internet at the same time.
You can also use your main and additional devices abroad: your roaming allowance applies to both your master and additional device(s) (with the exception of the Apple Watch).
- Main device
A smartphone with inOne (SME/XTRA) mobile go, premium, XS–XL or Swiss mobile flat (excluding inOne mobile basic, inOne mobile light and Swiss mobile light).
- Up to 10 additional devices
With SIM compartment or eSIM - A Multi Device SIM for each additional device.
If you don’t have a Multi Device SIM yet, you can order one here.
You do not require a Multi Device SIM for the Apple Watches since they have an eSIM.
You do not need a new SIM for your master device.You can continue to use your master device as it is.
For technical reasons, you cannot use Multi Device in combination with Liechtenstein connections with the code +423.
- Install the "Trax G+" app on your smartphone and open the app.
- Create an account under “Register” and click “Add tracker”.
- Enter the tracker ID and device PIN. You will find both on the card in the device box. Click “Add tracker”.
- You will be prompted to activate mobile communications. Click “Continue”. This will take you to the Swisscom Cockpit. Click “Add additional device”.
- Select the required Multi Device option. The device’s integrated SIM is automatically recognised. Automatic recognition unsuccessful?
- Check your Multi Device order and click "Confirm".
- A text to your master device notifies you that you can now use your additional device.
Alternatively, you can activate the integrated SIM via https://cockpit.swisscom.ch. For more information, see “Devices with SIM tray”. You will find the SIM number on the card in the device box.
- On your master device, visit cockpit.swisscom.ch.
- Click "Devices".
- Click "Select Option".
- Select the Multi Device option you want to use.
- Click on "I have a SIM card or an eSIM profile".
- Click "Scan SIM QR code".
- Click "Scan now".
- Photograph the QR Code on the Multi Device SIM in the cockpit. (Please do not use a QR code reader app. Scanning only works in the cockpit.) You might have to allow access to your camera.
- Check your Multi Device order and click "Confirm".
- You will now see a confirmation that we have received your order.
- In the meantime insert the Multi Device SIM in your additional device.
- A text to your master device now notifies you that the Multi Device option has been activated.
Requirements:
- iPhone 6 or above with the latest iOS version
- The Apple Watch must be paired with your iPhone
- You have a Swisscom Login
Activation:
- Open the Apple Watch app on your iPhone.
- Tap the "My Watch” tab.
- Choose "Cellular" > "Configure Cellular Plan”.
- You will now be guided through activation.
- Open cockpit.swisscom.ch on the master device.
- Click “Devices”.
- Click “Add additional device”.
- Select the Multi Device option you want to use.
- Click “I require a Multi Device SIM or eSim profile”.
- Click “Buy eSIM profile and activate directly”.
- Check your Multi Device order and click "Confirm".
- This creates an eSIM profile that you can print or save.
- A text to your master device now notifies you that the Multi Device option has been activated.
- Open the corresponding app for your eSIM device and scan your eSIM profile's QR code.
- The eSIM profile is downloaded and mobile communication is activated.
Requirements:
- Samsung smartphones with Android OS 5.0 or later
Please follow the instructions "Devices with eSIM" to activate via smartphones of other manufacturers (among others Huawei, Sony, HTC or even Apple iPhone 5 or higher) - You have a Swisscom Login
Activation:
- Open the Samsung Galaxy Wearable (Android) app on your smartphone.
- Select the device that you wish to pair.
- The Samsung app will now take you through the activation process and then take you to the Swisscom Cockpit.
- Log in using your Swisscom Login.
- Click “Add additional device”.
- Check your Multi Device order and click "Confirm".
- A text to your master device now notifies you that the Multi Device option has been activated.
With Multi Device, both residential and SME customers can make calls and surf over the Swisscom mobile phone network with smartwaches.
Can I also use my smartwatch abroad (roaming)?
Although Multi Device supports roaming, it is not supported by the Apple Watch outside the Swisscom mobile network. However, you can pair your Apple Watches with your iPhone (Bluetooth) or use the WLAN function aboard.
By contrast, the Samsung Watch Galaxy supports international roaming and can thus be used abroad to its full extent.
I want to give my smartwatch to someone else. What should I do?
Apple Watch: Open the “Apple Watch” app on your iPhone, tap “My watch” and then tap the top of your Apple Watch display. Tap the “Info” button and then on “Unpair Apple Watch”.
Samsung Watch: Go to “Settings”, then “General” and “Reset”.
My smartwatch has been stolen. What now?
Block your eSIM profile at https://cockpit.swisscom.ch
N.B. When you set it up, secure your smartwatch with a personal device code as the device does not have a SIM pin.
I don’t want to use my smartwatch with Multi Device any longer; what should I do?
You have to remove the device in the Swisscom Cockpit to cancel the monthly Multi Device costs.
Once activated the Multi Device option cannot be cancelled until the end of the following month. After that, you can cancel the Multi Device option whenever you like. Costs are billed on a pro rata basis.
I want to transfer my contract, but keep my smartwatch; what should I do?
When you transfer a contract, the Multi Device option is always cancelled. The smartwatch can no longer be used on its own without the main device.
How much will I pay for the smartwatch with an inOne mobile L or XL subscription?
All inOne mobile L and XL subscriptions include a Watches & Wearables option, which you can use with both the Apple Watch and the Samsung Galaxy Watch.
The Trax Tracker uses GPS to find the current location of your pet, luggage or bicycle, for instance.
What are the requirements for using the Trax Tracker?
You need Multi Device to use the Trax Tracker. The tracker has an integrated Swisscom SIM for this purpose. The tracker calculates its GPS position and sends it to the Trax app via the mobile network. The tracker doesn’t work without access to the mobile network.
Why do I need the QR code and SIM number on the card in the box?
You need the QR code and SIM number in case the SIM is not automatically recognised. In this event, you will be prompted to scan the SIM number using the QR code or to enter it. Keep the card in a safe place. It contains all the details you need to activate the Trax.
Does the Trax Tracker also work abroad?
At the moment, the Trax Tracker cannot yet be used abroad.
How do I activate Multi Device for my Trax Tracker?
To activate Multi Device for your Trax Tracker, follow the instructions above.
Features & costs
You can find an overview of the Multi Device prices and functions for master devices and additional devices at www.swisscom.ch/multidevice
Which inOne mobile subscriptions come with Multi Device options?
Multi Device options are available for inOne (SME/XTRA) mobile go, premium and Swiss mobile flat as well as for the older inOne mobile subscriptions (XS–XL). Multi Device options are not available for inOne mobile basic or inOne mobile light.
How much will Multi Device cost with an inOne mobile premium subscription?
With inOne mobile premium, you can use 3 additional smartphone and/or tablet devices and 2 additional watch and/or wearable devices free of charge.
How much will Multi Device cost with a Connect pack?
With the Connect pack, you can use 3 additional smartphone and/or tablet devices free of charge.
How much will the smartwatch cost with a Connect pack or with inOne mobile L, XL or premium?
All of these subscriptions and packs include a Watches & Wearables option, which you can use with both the Apple Watch and the Samsung Galaxy Watch.
Can I use Multi Device together with other people?
No. Multi Device is intended for the personal use of one person only. All devices can be reached using the same telephone number. Anyone with access to your additional device can use your services at home and abroad and has access to the Cockpit (cockpit.swisscom.ch) for example. They can make changes to the settings for your devices there. We recommend the new inOne products for people in the same household.
Can I use WhatsApp and iMessage simultaneously on several devices?
Swisscom assumes no liability or guarantee for the function of third-party services (such as third-party instant messaging or apps) with Multi Device. WhatsApp currently only supports the use of WhatsApp accounts with one number on one device (as at April 2017). iMessage supports Multi Device.
Can I check usage per device in the Customer Center/Swisscom Cockpit?
You can check current costs and inclusive units in the Customer Center and in the Cockpit for your subscription. Usage is not broken down by device.
Do I need a PIN for my Multi Device SIM?
No, with every Multi Device SIM the SIM PIN is deactivated by default. The reason for this is that it is not possible to enter a PIN for additional devices without a display (e.g. tracker or camera).
Note: If you receive your Multi Device SIM, you will still find a PIN printed on the SIM cardholder. This is required, should you want to reactivate the PIN. Insert the SIM into the device and activate the SIM PIN in the settings. Use the PIN on the SIM cardholder. After initial entry, the PIN can be changed as desired.
When do I start paying for Multi Device?
The Multi Device option for up to 10 additional devices is only billed when you activate it.
How quickly do I need to activate the Multi Device SIM?
You can take your time with the activation. The SIM becomes invalid:
- if you have not activated a Multi Device option after 12 months or
- after deactivating the SIM without reactivating it within 12 months
How can I change the settings to make calls on my additional device?
You can manage this function in the device settings of your additional device in the Cockpit. You can access the Cockpit from your master or additional device.
Why is it not possible to make calls on my additional device?
To make calls on an additional device, your device has to support this feature. You also need to activate the “Calls” setting for the specific additional device in the Cockpit at cockpit.swisscom.ch.
Swapping additional device or cancelling Multi Device
How can I change the additional device?
You can simply remove the Multi Device SIM from your additional device and place it in your new additional device. If the SIM is too large for your new additional device you can order a replacement SIM in the Customer Center or – in the opposite case – use a SIM card adapter.
How can I cancel Multi Device?
There is a minimum service period for Multi Device.
Once activated, the Multi Device option cannot be cancelled until the end of the following month. When the minimum service period has expired, the Multi Device option can be cancelled at any time without compensation. When deactivating, the Multi Device option is immediately deactivated via the Cockpit. When it is deactivated, the monthly fee is charged pro rata.
When the main contract is cancelled (the existing inOne mobile contract for the master device), the Multi Device option is also cancelled automatically.
What happens with my master device if I change or cancel the Multi Device option.
The master device is unaffected.
The functions of your master device and the services included in your inOne mobile subscription can still be used as normal.
What happens to the SIM when I cancel Multi Device or remove the additional device?
The SIM can still be used to activate Multi Device. The SIM becomes invalid after 12 months
- if the Multi Device option is not activated or
- if a SIM that was deactivated is not reactivated within that period.
Where can I order a replacement card?
For replacement cards, visit a Swisscom Shop close to you or oder it online.
Multi Device vs. inOne mobile data
What is the difference between Multi Device and inOne mobile data?
Multi Device |
inOne mobile data |
|
Available with: |
inOne (SME) mobile go, premium, XS–XL and Swiss mobile flat |
As separate subscription |
In Switzerland |
||
Surfing |
Yes, unlimited |
Yes, with 30 GB/mth Then speed reduction with no additional costs |
| Phone calls | Yes (using the number of the main subscription) |
No |
| SMS | Only on master device | Yes |
Abroad |
||
| Surfing | As per subscription included units |
With data packages |
| Phone calls | No | |
| SMS | Only on the main device | Yes |
Charges |
||
| Monthly charges | From 3/mth |
49.–/mth |
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