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There are different methods for using your Swisscom Login.
The user name is your e-mail address or a user name of your choice. You also set your own password.
Go to tips for a secure password.
Your mobile number automatically works as your login method for Swisscom mobile subscriptions. The mobile number is recognised as the user name and you then receive an SMS code which you enter as the password each time you want to log in.
Two-factor authentication (2FA) provides extra protection in addition to your user name and password. Store your mobile number so that you receive an SMS code to enter after you log in, or confirm access using Mobile ID.
If you have forgotten your login data or wish to change your user name/password, please use one of the following links to reactive or change it.
You will receive a code via SMS or e-mail to reset your data. The code is valid for 24 hours. If you attempt to reset your password after the 24 hours are up, you will receive a ‘Password invalid’ message and will have to restart the process.
Please store your current mobile number and an e-mail address so that your Swisscom Login can be recovered. You can change your details at any time in My Swisscom(opens in new tab).
Business customers who want to change their details should go to My Swisscom and select ‘Passwords & Logins’, then ‘Change reminder channel’.
In addition to your user name and password, you can also manage the following login data yourself in My Swisscom:
Contact details and other sensitive information have to be specially protected. When you access this information for the first time, you will be asked to order an activation code (unique identification). This will be sent by post to your address. Once you have received this code (after approx. 3 days), you will need to log into My Swisscom again. (If you are still logged in, please log out and log back in again.) You can then enter the activation code and access the necessary information.
Depending on whether you log in via the website or the app/e-mail program, you use another password to access your Bluewin e-mails.
Several Logins for several Swisscom services
If you use several Swisscom services, you often have several Logins. You can therefore see your Swisscom products like your mobile phone, fixed network, Internet etc. via the first Login. The second Login is created with your Bluewin e-mail address and you may have created a third when you set up Docsafe. So you only see the “right” products for each Login. Contact us if you would like to consolidate your Swisscom services in one Login.
Several Logins as a result of a multi-person household
If you live in a multi-person household you probably have several Logins. You therefore only see certain services on a particular login, such as your mobile phone subscription. If you want to check the Internet subscription for your household, you need to use the contract subscriber’s Login
Your mobile phone contract is paid by your company. You may be authorised to see your mobile phone data. As the person in your company responsible for mobile phone contracts or your managing director.
It could also be because you have a Swisscom Login for each business location. A separate Login is also created for each DSL connection. If you don’t find the information you want using your access details, ask the person responsible for mobile phone contracts or your managing director.
Use your Company Login to assign authorisations for your Swisscom data and documents. This enables you to specify which employees have rights or can view information. The Overview gives you a summary of all the options.
Swisscom recommends that the person responsible for all the mobile phone contracts in your company creates the new employee Login by logging into My Swisscom with the Administrator Login. The Login can be created under "My company" > "Employees" > "Add employees". The user name and authorisations for employees are also defined there.
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