Swisscom Login

On this page:
Your Swisscom Login gives you access to your products, data and Swisscom services. Find out how to change your password, user name and login method.


If you have forgotten your login details for My Swisscom, click on the login page(opens in new tab) and go to “Forgotten your user name?”.

  • Reset user name: Click on “Forgotten your user name?” again.
  • Reset password: Enter your username and then click on “Forgotten password” in the next step.

You can change your Swisscom Login in My Swisscom at any time.

Change user name(opens in new tab)

Change password(opens in new tab)

For your protection, the system requires two-factor authentication as soon as any misuse of your Swisscom login is suspected. This may be connected with sensitive data, suspicious login behaviour or access from unknown devices. 

Find out more

On this page, you will find a QR code to download the My Swisscom app for your iPhone or Android device.

Residential Customers

The Swisscom Login combines all your Swisscom services in one single login. You can access this and other services online at any time:

  • User name and password: Define a name (e.g. e-mail address) and a password.
  • Mobile number and SMS code: If you have a Swisscom Mobile subscription, you can enter your mobile number as your user name. You will then receive an SMS code every time, which you enter under “Password”.
  • Two-factor authentication (2FA): 2FA protects your data from misuse: in addition to your user name and password, it requires the entry of an SMS code or mobile ID for confirmation.
    What is 2FA and how do I activate it?
  • Mobile ID: For double protection, you can also log in using Mobile ID. All you need is a compatible SIM card with an activated Mobile ID(opens in new tab).
  • Touch or Face ID: If you use the My Swisscom app, you will be able to log in using your fingerprint or facial recognition.

You can change your login method at any time in My Swisscom.

The security check allows you to find out whether your Swisscom Login password appears on published lists of passwords. If your password is compromised, the following message will appear: “Your chosen password is no longer secure. It appears on published lists of passwords such as “”. You should therefore change your password immediately.

We check this against data obtained from «Have I Been Pwned»(opens in new tab) (we do not transfer data; we simply run a local data comparison). This platform allows you to check whether your e-mail address or password have been targeted by hackers.

Contact details and other confidential information have to be specially protected. When you access this data for the first time, you will be asked to order an activation code (one-time identification). This will be sent by post to your address. Once you have received this code (after approx. 3 days), you will need to log into My Swisscom again. (If you are still logged in, please log out and log back in again.) You can then enter the activation code and access the necessary information.

To access your Bluewin e-mails on your mobile or through a program such as Microsoft Outlook or Apple Mail, you will need your Bluewin e-mail address (as the user name) and your Bluewin e-mail password. You have set this password yourself in My Swisscom(opens in new tab) and you can change it at any time.

The instructions for setting up Bluewin e-mail on your mobile or computer/laptop can be found here.

To access your Bluewin e-mail through, log in with your Swisscom Login user name and password. Do you have multiple Swisscom Logins? Go to My Swisscom(opens in new tab) to find out which Swisscom Login your webmail is linked to.

You may have created different Swisscom logins for your different Swisscom products, such as blue TV, Bluewin e-mail, fixed network, etc. Depending on the user name and password you log in with, you will see different Swisscom services.

Business customers

Business customers also use the Swisscom Login to access their Swisscom services. The company administrator is responsible for managing employees, creating Swisscom Logins and assigning authorisations. This enables you to specify which employees have rights or can view information. The Overview gives a summary of all the options.

Ideally, the person responsible for mobile contracts will create the new employee login. To do so, they log into My Swisscom using the administrator login and set up the new login under “My Company” > “Employees” > “Add employee”. The employee user name and authorisations are also defined there.

Help from the Swisscom Community

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