The Swisscom Login is the most important key to your Swisscom online world. You can use it to access your Swisscom services, like the Customer Center and Webmail.
You can change your user name and password in the Customer Center any time.
If you change your Login, you will receive and SMS or an e-mail with a code that allows you to reset your current password. Please note that this code is only valid for 24 hours.
If you try to reset the password later than 24 hours after you requested the code, you will receive the message “password invalid”. You will then have to resume the process from the beginning.
You can specify the mobile phone number of e-mail address you want to use to receive the code in the Customer Center. Click on “Passwords & Logins” > “Change reminder channel”
You can log into the Customer Center using your Swisscom mobile number (NATEL® Login) instead of your user name. To do this, enter your mobile number in the box. The code to enter will then be sent by SMS to your mobile or you will be directed to enter your MobileID. This type of login gives you access to most of your data, but you will not be able to view all your details (such as itemised billing).
If you specifically wish to use your mobile number instead of your user name every time you log into My Swisscom Customer Center, we recommend you carry out one-time registration of your NATEL® Login. To do this, please log into the My Swisscom Customer Center with your user name and password:
N.B.: This explicit registration activates secure two-factor authentication with your Swisscom Login.
Depending on whether you log in via the website or the app/e-mail program, you use another password to access your Bluewin e-mails.
If you use several Swisscom services, you often have several Logins. You can therefore see your Swisscom products like your mobile phone, fixed network, Internet etc. via the first Login. The second Login is created with your Bluewin e-mail address and you may have created a third when you set up Docsafe. So you only see the “right” products for each Login. Contact us if you would like to consolidate your Swisscom services in one Login.
If you live in a multi-person household you probably have several Logins. You therefore only see certain services on a particular login, such as your mobile phone subscription. If you want to check the Internet subscription for your household, you need to use the contract subscriber’s Login.
Contact details and other sensitive information have to be specially protected. When you access this information for the first time, you will be asked to order an activation code (unique identification). This will be sent by post to your address. Once you have received this code (after approx. 3 days), you will need to log into the Customer Center again. (If you are still logged in, please log out and log back in again.) You can then enter the activation code and access the necessary information.
The Company Login can be used to set authorisations. Should an employee be able to view information or have the right to make changes? Check the overview for details of the options.
Your mobile phone contract is paid by your company. You may be authorised to see your mobile phone data. As the person in your company responsible for mobile phone contracts or your managing director.
It could also be because you have a Swisscom Login for each business location. A separate Login is also created for each DSL connection. If you don’t find the information you want using your access details, ask the person responsible for mobile phone contracts or your managing director.
Swisscom recommends that the person responsible for all the mobile phone contracts in your company creates the new employee Login by logging into the Customer Center with the Administrator Login. The Login can be created under "My company" > "Employees" > "Add employees". The user name and authorisations for employees are also defined there.
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