Swisscom Login

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The Swisscom Login is the key to accessing your data and services (e.g. My Swisscom, Webmail, blue TV). Find out how to use and manage the Login. 



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Log into My Swisscom

Log into My Swisscom with your Swisscom Login to access your Swisscom bills, passwords and data. Use your chosen login method.

Login methods

There are different methods for using your Swisscom Login. 

User name and password

The user name is your e-mail address or a user name of your choice. You also set your own password. 
Go to tips for a secure password. 

Mobile number and SMS code

Your mobile number automatically works as your login method for Swisscom mobile subscriptions. The mobile number is recognised as the user name and you then receive an SMS code which you enter as the password each time you want to log in.

Two-factor authentication

Two-factor authentication (2FA) provides extra protection in addition to your user name and password. Store your mobile number so that you receive an SMS code to enter after you log in, or confirm access using Mobile ID. 

Security tips

Swisscom recommends two-factor authentication (2FA). This gives the highest level of security to your Swisscom services and products.

Activate two-factor authentication(opens in new tab)

Forgotten login data/change login data

If you have forgotten your login data or wish to change your user name/password, please use one of the following links to reactive or change it.

You will receive a code via SMS or e-mail to reset your data. The code is valid for 24 hours. If you attempt to reset your password after the 24 hours are up, you will receive a ‘Password invalid’ message and will have to restart the process.

Please store your current mobile number and an e-mail address so that your Swisscom Login can be recovered. You can change your details at any time in My Swisscom(opens in new tab).

Business customers who want to change their details should go to My Swisscom and select ‘Passwords & Logins’, then ‘Change reminder channel’.

Manage your login data

In addition to your user name and password, you can also manage the following login data yourself in My Swisscom:


Residential customers

Contact details and other sensitive information have to be specially protected. When you access this information for the first time, you will be asked to order an activation code (unique identification). This will be sent by post to your address. Once you have received this code (after approx. 3 days), you will need to log into My Swisscom again. (If you are still logged in, please log out and log back in again.) You can then enter the activation code and access the necessary information.

Depending on whether you log in via the website or the app/e-mail program, you use another password to access your Bluewin e-mails.

  • Website: If you want to call up your Bluewin e-mail using Webmail, you need to log in with the password for your Swisscom Login.
  • Mobile phone/app or e-mail program: If you want to retrieve your Bluewin e-mails via your mobile phone or call up another e-mail program, save your Bluewin password in the mail settings.

Several Logins for several Swisscom services

If you use several Swisscom services, you often have several Logins. You can therefore see your Swisscom products like your mobile phone, fixed network, Internet etc. via the first Login. The second Login is created with your Bluewin e-mail address and you may have created a third when you set up Docsafe. So you only see the “right” products for each Login. Contact us if you would like to consolidate your Swisscom services in one Login.

Several Logins as a result of a multi-person household

If you live in a multi-person household you probably have several Logins. You therefore only see certain services on a particular login, such as your mobile phone subscription. If you want to check the Internet subscription for your household, you need to use the contract subscriber’s Login

Business customers

Your mobile phone contract is paid by your company. You may be authorised to see your mobile phone data. As the person in your company responsible for mobile phone contracts or your managing director.

It could also be because you have a Swisscom Login for each business location. A separate Login is also created for each DSL connection. If you don’t find the information you want using your access details, ask the person responsible for mobile phone contracts or your managing director.

Use your Company Login to assign authorisations for your Swisscom data and documents. This enables you to specify which employees have rights or can view information. The Overview gives you a summary of all the options.

Swisscom recommends that the person responsible for all the mobile phone contracts in your company creates the new employee Login by logging into My Swisscom with the Administrator Login. The Login can be created under "My company" > "Employees" > "Add employees". The user name and authorisations for employees are also defined there.



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