Do you already have a login? Log into My Swisscom Business and manage your Swisscom solutions.
Register as a business customer for My Swisscom Business and use the web applications for business purposes.
Manage your Swisscom solutions online
My Swisscom Business is a protected area on the Internet and offers you a central access point for the independent administration and management of your Swisscom solutions. You can create new users, configure and monitor your network, record faults, process invoices and manage your inventory. Your adjustments are applied with just a few clicks, as many processes have been automated. Information channels for service messages and a help section round off your online experience in My Swisscom Business.
Advice Enterprise
Advice SME
Are you already using Swisscom’s SME solutions? Then we have some good news for you: over the next few months, we will be migrating existing Customer Center/My Swisscom users to My Swisscom Business – the central gateway for managing your Swisscom business products, services and contracts. Your Swisscom login will remain unchanged.
Key migration questions and answers
General questions
From spring 2022 to probably spring 2023, we will gradually switch existing customers with SME solutions to My Swisscom Business. We will notify you personally by email as soon as we have prepared your user account for the migration.
Are you already using the Customer Center/My Swisscom to manage your SME solutions? Then you don’t need to do anything else. We will make the necessary preparations and notify you by email as soon as your Swisscom login can be used to access My Swisscom Business. In future, you will only need your Swisscom login to log in to the web portal. Logging in with your mobile number will no longer be available after the migration to My Swisscom Business.
If you have not yet registered for the Customer Center/My Swisscom, you can register for a Swisscom login here: Swisscom login registration. Then you, too, will be migrated to My Swisscom Business at some point in the future.
I am already using the Customer Center/My Swisscom to manage my Swisscom SME solutions:
As soon as we have prepared your existing Swisscom login for the migration, we will inform you personally by email about the next steps. The email will contain the date of your migration and other things you need to know. Following the migration, use your existing Swisscom login to log in to My Swisscom Business.
After the first successful registration, you’ll have the opportunity to discover the key features of My Swisscom Business with an info tour.
I have not yet registered for the Customer Center/My Swisscom:
If you have not yet registered to access the Customer Center/My Swisscom, you can register for a Swisscom login here: Swisscom login registration. Then you, too, will be migrated to My Swisscom Business at some point in the future.
My Swisscom Business offers you a central gateway for managing your Swisscom solutions:
The dashboard provides you with an overview of your Swisscom products and services. You will be able to view your invoices*, find out about any faults, and track orders and other activities. You will also be in a position to view and amend your company data quickly and easily.
The Inventory gives you easy access to details of your Swisscom products and services.
Use the Activity Dashboard to keep up to date with your orders, outstanding issues, faults and maintenance work.
Under Help and Support, you’ll find useful content such as instructions and manuals. If you have any questions, you can contact us directly via chat** or request a callback. We also look forward to receiving your input via the feedback button.
*Appropriate permissions are required to access invoices.
**Chat is only available in German and French.
My Swisscom Business has been developed especially for business customers and offers you a common access portal for administration of all of your services:
Invoice-related questions
Certain functions, such as viewing daily connections, will only be available in My Swisscom at a later date. You will be directed to the Customer Center so that you can view this information in the meantime.
After the switch to My Swisscom Business, you will no longer receive a separate e-mail notification that invoices are being sent. In future, you will receive a paper bill (CHF 2.90 per copy) without additional notification by e-mail.
Instead, you can conveniently switch to e-mail or electronic invoice (eBill) delivery. This protects the environment and saves on unnecessary fees in the future.
Conveniently change your invoice delivery in My Swisscom Business. To do this, go to Invoices > Manage Invoices > Invoice Options and select paperless email shipping.
Activate Swisscom as a billing party in your online banking. You can find more information at ebill.ch
After the switch to My Swisscom Business, you will no longer receive separate e-mail notifications from Swisscom about new eBill invoices. As an alternative, some financial institutions offer a notification when a new electronic invoice becomes available. If you wish to receive such notification, please contact your financial institution.
After switching to My Swisscom Business, you will receive a digital invoice copy by default with your billing notification by e-mail. This cannot be deactivated at this time.
If you do not require a copy of the invoice, please be patient. A corresponding functionality will be available in the near future. We apologise for any inconvenience.
Further answers to important questions can be found in these detailed FAQs:
User and rights management is a central application within My Swisscom Business and is available to all business customers. The master user of a company creates new users and assigns access authorisations and contracts to them. This ensures that My Swisscom Business users are shown the services relevant to them, based on their access authorisations, and that issues can be dealt with efficiently online.
You can record and track faults on My Swisscom Business homepage. This means that all communication regarding recorded faults takes place centrally via My Swisscom Business. To ensure that an overview of all faults within your company is guaranteed, faults can be viewed by all authorised My Swisscom Business users.
The complexity and requirements of the digital world are becoming more and more challenging for companies. Management tools are therefore essential to manage costs and usage efficiently. Billing & Analytics from Swisscom creates the necessary transparency and thus offers you the opportunity to optimise company resources actively and promptly online.
You can centrally control, automatically set up and monitor your entire ICT network in My Swisscom Business. You receive information on your locations and have the option of implementing individual network requirements directly. This allows you to optimise your network at any time by upgrading or downgrading and to use it cost-efficiently.
In the IP-based telephony area, you can set up or activate call forwarding scenarios, configure the routing of emergency numbers and manage your telephony inventory. You can also check all relevant connection data online.
In the area of mobile working and telephony, you will find a wide range of self-service options in My Swisscom Business. Manage and configure mobile subscriptions, order new mobile phones or tablets, view invoices and itemised statements, and define how you will share private and business costs for devices and subscriptions. You also have the option of leaving the management of devices and subscriptions to your employees.
You can manage and configure your business numbers (08xx, 09xx) online at any time, easily and free of charge. You always have an overview of all settings and can change them with just a few clicks. You can also check your connection data online. Integrated statistics provide transparency regarding the origin, duration and cost of calls.
A web-based tool is available in My Swisscom Business for your Swisscom mobile payment solutions, and you can create individual ad hoc reports at any time.
In My Swisscom Business your employees can independently manage their work equipment, order software and hardware, and use document management solutions.
Organise and control telephone conferences, webinars and interactive online meetings in My Swisscom Business.
Find out more about conferencing services from Swisscom
Additional work smart solutions can be found under cooperation and communication.
Our web shop for B2B customers has been replaced by the new ICT web shop. The new web shop offers a clean design, better product descriptions, exceptional product availability, improved order status tracking plus automated order processing.
The new ICT web shop is accessed exclusively via My Swisscom Business.
If you would like user rights for the ICT web shop, please contact your master user.
Registration My Swisscom Business
When registering, please indicate that you wish to order the "ICT Webshop" application.
Any questions? Please do not hesitate to contact our ICT web shop team.
Advice & further information
Do you have any questions about our solutions for business customers? Select your issue and contact us – by phone, chat or text message.