Manage your Swisscom business solutions online

My Swisscom Business

My Swisscom Business acts a central hub where you can find all of your company-related products, data and Swisscom services. Deal with many things directly yourself – and use the portal and product help function to quickly find the support you need in the event of anyquestions about your solutions.

myswisscombusiness dashboard screenshot
  • View ongoing costs and bills
  • Modify products, subscriptions and settings
  • Review orders and their status
  • Update addresses and sites
  • Access contractual and order documents

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FAQ

How do I register for My Swisscom Business as an SME?

You can do the following to obtain a login for My Swisscom Business:

  • Company has an active administrator: Contact your company’s administrator for a personal login
  • Company has no active administrator or is not yet registered: Contact us on 0800 055 055

How do I register for My Swisscom Business as an enterprise customer?

You can register here.

Requirements:

  • You can register as an applicant if you are a legal representative of your company and entered in the commercial register. To be able to use My Swisscom Business, your company must have valid contracts in place with Swisscom (Switzerland) Ltd.
  • To complete the registration, you will need the following information:
    - Your details, information about your company and, if you want to define a different person as master user, then their details too.
    - If you no longer have a master user and need to request a new one, you will also need to complete a user registration.

 
Time required for the registration application check
We need about three to four working days to check the details you have provided and activate the company profile in My Swisscom Business. The applicant and master user will receive confirmation once your company profile is set up.

Why does the applicant in the case of large companies have to be registered in the commercial register?

This is a legal requirement due to the fact that, within My Swisscom Business, we provide access to employee data and confidential company data.

What is the difference between an applicant and a master user in the case of large companies?

The applicant is a person who is registered in the commercial register and a legal representative of the enterprise. They have the authority to complete the registration on behalf of the company. The master user, on the other hand, is defined by the applicant and can be an employee of the company or another third party. The master user uses My Swisscom Business and is responsible for administering and assigning permissions, including administrator rights, to other persons.

How are the login details communicated and to whom when registering large enterprises?

As soon as your company profile and the first applications are set up in My Swisscom Business, the master user will receive an e-mail containing their login details (username and initial password).

My organisation is an association or municipality; can I register this for My Swisscom Business?

Yes, this is possible, provided that the association or municipality has a valid contract with Swisscom (Switzerland) Ltd. In the case of an association, the applicant must be a member of the board of directors. In the case of a municipality, the applicant must be a member of the municipal council or someone who represents the municipality externally.

Where can I find help with logins, passwords, permissions and roles?

Help on logins, passwords, permissions and roles can be found on the Login & Password help page.

What features and services are available in My Swisscom Business?

Note: The availability of functions in My Swisscom Business depends on your role and the assigned authorizations. Please contact your administrator if you need to make changes.

Most widely used fixed network features:


Most widely used mobile features:


Most widely used applications and products

Where can I find what in My Swisscom Business?

Home page: Overview of products and services.

Top left: 

  • Shop: Browse the range of devices and products.
  • Inventory: Manage details of products and services.
  • Activities: Overview of orders, outstanding issues, maintenance work and faults.
  • Invoices: Overview of invoices. Also includes analytics for SMEs.
  • Reporting: Analytics for large enterprises.

Top right:

  • Magnifying glass: Search.
  • Bell: Notifications and announcements.
  • Shopping basket: Trolley.
  • 3x3 dots icon Applications.
  • My profile icon: My profile.
  • Company icon: Company profile settings.

Centre right:

  • Question mark icon: Portal and product help, contact and guided tour.
  • Smiley icon: Feedback form.
  • Message icon: ‘Sky’ digital assistant for SME customers.

Note:

The availability of features in My Swisscom Business depends on your role and the permissions assigned to you. Please contact your administrator ifyou need to make any changes.

Which browsers are supported for My Swisscom Business?

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge (Chromium)

Where can I find the terms of use for My Swisscom Business?

In the footer of My Swisscom Business under ‘Legal’.

Go to the ‘My Swisscom Business Terms of Use’(opens in new tab)

How can I change the language in My Swisscom Business?

  1. Open the profile icon (top right) in My Swisscom Business
  2. Select ‘My Profile’
  3. Select ‘Edit user’
  4. Under ‘Language’, select your preferred language and save

Note:

  • In My Swisscom Business, you can also change the language temporarily (until yournext login) in the footer at the bottom right
  • The billing language can be changed via ‘Invoices’, ‘Manage invoices’, the ‘arrow icon’ and then ‘Change language’
  • The language on Swisscom websites can also be changed at the very bottom of the footer on the right
  • SME administrators can change a user’s language by clicking on the company icon in the top right-hand corner, then clicking on ‘Company profile’ and ‘Users’, selecting the relevant user, and then clicking on the drop-down menu and ‘Edit user’

Is there an app for My Swisscom Business?

There is currently no standalone app for My Swisscom Business. However, customers can access their account and use the features via the My Swisscom Business mobile website.

To My Swisscom Business(opens in new tab)

Note:

The My Swisscom App is currently designed exclusively for private customers and does not provide access to the features of My Swisscom Business. The My Swisscom App cannot therefore currently be used by SMEs or large enterprises with a My Swisscom Business login. Employees of large enterprises can use the My Swisscom App to a limited extent to make certain adjustments to their business mobile number (Businessmobile). If you have questions about the My Swisscom App, please contact the private customer service directly as a private customer; as an employee of a large company with Businessmobile, you will find further information at the following link or contact the relevant support of your company.

My Swisscom App for Businessmobile(opens in new tab)

How can I report an error in My Swisscom Business or on the Swisscom website?

Report errors via the feedback button or the contact form.

My Swisscom Business

  1. Click on the ‘smiley icon’ in the sidebar on the right-hand side of My Swisscom Business
  2. Describe the error as clearly as possible
  3. If available, upload a screenshot or file under ‘Upload screenshot’
  4. Click on ‘Send feedback’

Swisscom website

  1. Open the contact form
  2. Describe the error as clearly as possible
  3. If available, upload a screenshot or file under ‘Attach document’
  4. Click on ‘Submit’

Go to the contact form