My Swisscom Business

It is not currently possible to register online, but we will be happy to set up access for you!

Please call us on 0800 055 055

You can register here.

Requirements:

• You can register as an applicant if you are a legal representative of your company and entered in the commercial register. To be able to use My Swisscom Business, your company must have valid contracts in place with Swisscom (Switzerland) Ltd.
  
• To complete the registration, you will need the following information:
  - Your details, information about your company and, if you want to define a different person as master user, then their details too.
  - If you no longer have a master user and need to request a new one, you will also need to complete a user registration.
  

 
Time required for the registration application check
We need about three to four working days to check the details you have provided and activate the company profile in My Swisscom Business. The applicant and master user will receive confirmation once your company profile is set up.

This is a legal requirement due to the fact that, within My Swisscom Business, we provide access to employee data and confidential company data.

The applicant is a person who is registered in the commercial register and a legal representative of the enterprise. They have the authority to complete the registration on behalf of the company. The master user, on the other hand, is defined by the applicant and can be an employee of the company or another third party. The master user uses My Swisscom Business and is responsible for administering and assigning permissions, including administrator rights, to other persons.

As soon as your company profile and the first applications are set up in My Swisscom Business, the master user will receive an e-mail containing their login details (username and initial password).

Yes, this is possible, provided that the association or municipality has a valid contract with Swisscom (Switzerland) Ltd. In the case of an association, the applicant must be a member of the board of directors. In the case of a municipality, the applicant must be a member of the municipal council or someone who represents the municipality externally.

Go to the login and follow the steps under:

“Forgotten your username?”
or
“Forgotten your password?”

You can change your password in your user profile after successfully logging in. Depending on the user interface, you will find the option in your user profile under Swisscom Login & password or Password status.

Possible reasons include:

• You have entered the incorrect username or password; if so, you can reset it under Forgotten username/password.
• Your user account has been disabled or deleted (due to inactivity for instance)
  Corporate customers: please contact your administrator
  SMEs: Please contact our support
• No more access to the 2-factor phone number (e.g. phone number has been changed)
  Please contact your administrator to change the phone number.
  Please only contact our support if you are the administrator (for security reasons, users are not provided with information or support).
  
• General problems
  Enterprise customers: Please contact your administrator.
  Please only contact our support if you are the administrator (for security reasons, users are not provided with information or support).
  

SME: 0800 055 055

Corporate customers: 0800 800 900

Most widely used fixed network features:

• Call forwarding with “Stay available”
• Manage COMBOX

Most widely used mobile features:

• View devices, SIM & PUK
• Block SIM
• Replace SIM
• Display PUK
• Roaming packages
• COMBOX settings
• Log & track faults within your company
  

Most widely used applications and products

• Webmail(opens in new tab)
• Billing and analytics: efficient billing, cost and usage analysis
• Networks, Internet and telephony
  

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