Does your Contact Center tie up too many resources? Or is its technology out of date? Our Contact Center Services help free you up to focus on your core business. We’re here to assist with advice as well as implementation and operational support for your individual contact center solution.
Communicating with your customers is important. This can be done via a help desk, in-house switchboards, information services and/or other channels. Here at Swisscom Services Ltd, we offer everything you need for the swift and successful implementation of a contact center outsourcing project.
The basis for our relationship is trust. Our professionals work exclusively in Switzerland. We operate the IT-based Contact Center Solutions in Swisscom data centres while the Swisscom telephone network guarantees first-class voice quality.
Discover our varied services for supporting your customer service function and making it more professional. Together, we will develop the perfect solution for you.
Let us assume responsibility for your in-house switchboard services and provide information and other services on your behalf.
We’ll support your customers with ordering, product enquiries or questions concerning deliveries etc.
We’ll help resolve technical issues with products, apps and services for your customers and their employees.
We’ll support you at peak times; for example, with product launches, in emergency situations or during seasonal peaks such as the busy Christmas period.
We’ll support you with the handling of customer complaints, cancellations etc. Our fully trained employees will always find the right approach.
We would be happy to manage your appointments (e.g. for consultations or customer visits) or set up a hotline for temporary campaigns, for example.
Whether by phone, e-mail, web chat, SMS, WhatsApp or on social media, we can, on your behalf, accept and provide competent assistance with customer enquiries over all the regular contact channels.
We cater for the three main Swiss national languages, German, French and Italian, and can also accept enquiries in Swiss German. All of your customer enquiries will be handled exclusively in Switzerland.
If required, we can also provide a 24/7 customer service 365 days a year.
You want to take advantage of the latest technologies and tools to offer your customers the best possible service. By outsourcing operations to our professional staff, you free up resources to devote to your core business.
Digitisation brings more interactions. As a result, customers have become more impatient, which has a significant impact on expected service times and communication channels.
We offer smart solutions because digital is in the Swisscom DNA.
Simple tasks are increasingly carried out by machines, while people focus on the more complex work.
We help you introduce efficient AI-based systems for customer interaction and take a targeted approach to employee deployment.
Many call centers are at the very start of their digital transformation. It is a constantly evolving process rather than one with a fixed end date.
We help you implement a targeted transformation and increase the satisfaction of your customers.
Digital expertise is essential when you operate your own contact center. However, finding suitably qualified employees is a challenge in a customer service environment.
Benefit from the high availability and expertise of our employees.
Maintaining the highest quality standards and ensuring the fully compliant handling of your data are an absolute priority for us. Every year, our services additionally undergo ISO 9001, 18295/1 and 27001 certification.
Swisscom Services Ltd is an innovative SME which is wholly owned by Swisscom (Switzerland) Ltd. You thus enjoy the best of both types of business: short decision-making paths with direct access to the Management Board combined with access to the resources and expertise of the Swisscom Group.
Our core business is Contact Center Services for business customers, in which we meet Swisscom’s high quality standards at every level.
We are the leading Swiss company in the digitisation of customer relationships. Every year, we expertly and efficiently handle 1.6 million customer enquiries from the B2C and B2B environment. Numerous contact centers in Switzerland rely on our services.