Greta Kribbe, Head of Customer Services, autoSense AG
Digitisation increases the number of interactions, and the digital impatience of customers has a major impact on communication channels and service times.
Customer service is increasingly important. At Swisscom, digitisation is in our DNA – we are happy to help you digitise your customer contacts.
There is ever closer interaction between man and machine. Simple tasks are increasingly carried out by machines, while more complex work is assigned to people.
We would be happy to help you roll out more intelligent customer-interaction systems that make targeted use of the human factor.
Many call centers are still at the very start of their digital transformation. It will be a constantly evolving process rather than one with a fixed end date.
We will support you and help you implement your transformation process in line with your customers’ requirements and increase your customer satisfaction.
Operating an in-house contact center requires resources with digital expertise. Skilled contact-center employees are few and far between.
Benefit from the availability and know-how of our employees
Head of Sales
Have we sparked your interest?
Contact me for a no-obligation discussion.
We will support you at all stages, from advice through design to operation.
Federal Office of Information Technology, Systems and Telecommunication
We operate the main switchboard for the Federal Office of Information Technology, Systems and Telecommunication in four languages. We respond to the Federal Chancellery's contact inquiries and maintain more than 45,000 data records. We also operate the technical helpline for the CovidApp.
We operate 1st level support and the business hotline for tradespeople and retailers on behalf of Velux.
We operate the main switchboard for MeyerBurger.
We handle commercial and technical customer service for KITAG Kino-Theater AG, which is part of the Cinetrade Group and whose annual screenings in excess of 100,000 make it the largest cinema operator in German-speaking Switzerland.
We provide both commercial and technical customer care and order processing on behalf of autoSense AG.
Part of the Swisscom Group, Swisscom Services Ltd is an innovative SME and a wholly-owned subsidiary of Swisscom (Switzerland) Ltd.