Contact Center Services

Contact Center Services
for your company

Free up your resources and focus on your core business.

Benefit from our experience in the contact center and digitisation sectors.

With our experts by your side, the journey to your destination will be both quicker and more affordable.

Factsheet

More information

Let us advise you

Pierre-André Schnoz

Head of Sales

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“Swisscom Services has a customer-focused, professional and reliable approach to operating our customer services.”

Greta Kribbe, Head of Customer Services, autoSense AG

Challenges faced by in-house customer service teams

Fluctuating service volumes

The right staffing resources

Digitising your in-house service center

Why outsource your customer center?

A partnership with Swisscom Services Ltd offers you the added value of being able to focus on your core business, safe in the knowledge that your customer service center is being run professionally.

Digitisation

Digitisation increases the number of interactions, and the digital impatience of customers has a major impact on communication channels and service times.

Customer service is increasingly important. At Swisscom, digitisation is in our DNA – we are happy to help you digitise your customer contacts.

Artificial intelligence

There is ever closer interaction between man and machine. Simple tasks are increasingly carried out by machines, while more complex work is assigned to people.

We would be happy to help you roll out more intelligent customer-interaction systems that make targeted use of the human factor.

Transformation

Many call centers are still at the very start of their digital transformation. It will be a constantly evolving process rather than one with a fixed end date.

We will support you and help you implement your transformation process in line with your customers’ requirements and increase your customer satisfaction.

Resources

Operating an in-house contact center requires resources with digital expertise. Skilled contact-center employees are few and far between.

Benefit from the availability and know-how of our employees

Pierre-André Schnoz

Head of Sales

Have we sparked your interest?

Contact me for a no-obligation discussion.

Request a consultation

Successful implementation of
contact center outsourcing projects.

We will support you at all stages, from advice through design to operation.

Optimise your customer service – across all contact channels

We are a one-stop shop for companies, providing everything needed to implement customer service outsourcing projects quickly and successfully. We will support you at all stages, from advice through design to the operation of your customised contact center solution across a wide range of sectors.

We put together the ideal team to meet your needs. You can be confident that exactly the right people in the right place with exactly the right skills are working on behalf of you and your customers.

We will help you to accurately identify your own needs and those of your customers in advance and use these to develop tailored solutions.

Confidence is the key to successful contact center outsourcing. Our service is exclusively delivered by our professional employees in Switzerland. Our IT contact center solutions are hosted in Swisscom’s data centres. We also guarantee first-class voice quality from the Swisscom telephone network.

Your needs

Professional advice

We will show you where and how you can increase your efficiency by outsourcing your customer support processes. You will benefit from Swisscom’s expertise as Switzerland’s largest contact center.

A customised solution

Different service issues require different solutions. Our cross-channel customer service is individually configured to suit you. We can also provide you with a round-the-clock service.

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Affordable implementation

Our short implementation times allow us to quickly provide you with support, on time and within budget, irrespective of the outsourcing model you select.

Focus on your core business

We can take on the entire management of your contact center if required. You will benefit from our expertise and can focus on your core business.

Quality and data protection

Your relationship with the customer is a valuable asset that requires high standards of quality and data protection. Our efforts in this respect are verified annually through the annual ISO certifications 9001, 18295/1 and 27001.

A range of additional options

A range of optional services, which are constantly optimised and expanded by our Swisscom experts, is available as required.

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Success Stories

Federal Office of Information Technology, Systems and Telecommunication

We operate the main switchboard for the Federal Office of Information Technology, Systems and Telecommunication in four languages. We respond to the Federal Chancellery's contact inquiries and maintain more than 45,000 data records. We also operate the technical helpline for the CovidApp.
Velux

We operate 1st level support and the business hotline for tradespeople and retailers on behalf of Velux.
MeyerBurger

We operate the main switchboard for MeyerBurger.
blue Cinema

We handle commercial and technical customer service for KITAG Kino-Theater AG, which is part of the Cinetrade Group and whose annual screenings in excess of 100,000 make it the largest cinema operator in German-speaking Switzerland.
autoSense AG

We provide both commercial and technical customer care and order processing on behalf of autoSense AG.

Swisscom Services Ltd

Part of the Swisscom Group, Swisscom Services Ltd is an innovative SME and a wholly-owned subsidiary of Swisscom (Switzerland) Ltd.

Optimise your customer service – across all contact channels

Your customers can enjoy the best of both worlds: short and rapid decision-making channels with direct access both to managers and to the resources and expertise of the Swisscom Group.

We are leaders in the digitisation of customer relations. Each year, we respond to 16 million B2C and B2B customer enquiries, resolving issues quickly and efficiently with the customer’s interests at heart. Numerous Swiss contact centers have placed their trust in Swisscom’s services and Contact Center solutions. The customer support and innovation awards we receive on a regular basis are testament to Swisscom’s leading role in this sector.

Swisscom Services Ltd focuses on managing its customers’ Contact Center services in line with Swisscom’s high standards of quality.

We implement certified management systems based on internationally accepted standards. The services we provide to you are developed, optimised and improved on a systematic basis.

Swissness

We speak your customers’ language and operate our Contact Centers in Switzerland.

People

Highly qualified Swisscom agents take care of your clients.

Expertise

You benefit from Swisscom’s expertise as Switzerland’s largest customer service center.

Security

All your data remains secure in your own infrastructure or in Swisscom’s infrastructure.

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Factsheet

Stephan Riedweg

CEO
Swisscom Services Ltd
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