Contact Center Services
for your company

  • Free up your resources and focus on your core business. 
  • Benefit from our experience in the contact center and digitisation sectors.
  • With our experts by your side, the journey to your destination will be both quicker and more affordable.



Let us advise you

Pierre-André Schnoz

Head of Sales


“Swisscom Services has a customer-focused, professional and reliable approach to operating our customer services.”

Greta Kribbe, Head of Customer Services, autoSense AG


Challenges faced by in-house customer service teams

Fluctuating service volumes

The right staffing resources

Digitising your in-house service center

   

Why outsource your customer center?

A partnership with Swisscom Services Ltd offers you the added value of being able to focus on your core business, safe in the knowledge that your customer service center is being run professionally.

1

Digitisation

Digitisation increases the number of interactions, and the digital impatience of customers has a major impact on communication channels and service times.

 

Customer service is increasingly important. At Swisscom, digitisation is in our DNA – we are happy to help you digitise your customer contacts.

2

Artificial intelligence

There is ever closer interaction between man and machine. Simple tasks are increasingly carried out by machines, while more complex work is assigned to people.

 

We would be happy to help you roll out more intelligent customer-interaction systems that make targeted use of the human factor.


3

Transformation

Many call centers are still at the very start of their digital transformation. It will be a constantly evolving process rather than one with a fixed end date.

 

We will support you and help you implement your transformation process in line with your customers’ requirements and increase your customer satisfaction.

4

Resources

Operating an in-house contact center requires resources with digital expertise. Skilled contact-center employees are few and far between.

 

Benefit from the availability and know-how of our employees


Pierre-André Schnoz

Head of Sales

Have we sparked your interest?

Contact me for a no-obligation discussion.

Successful implementation of
contact center outsourcing projects.

We will support you at all stages, from advice through design to operation.

Your needs


Success Stories

  • Schweizerische Eidgenossenschaft

    Federal Office of Information Technology, Systems and Telecommunication

    We operate the main switchboard for the Federal Office of Information Technology, Systems and Telecommunication in four languages. We respond to the Federal Chancellery's contact inquiries and maintain more than 45,000 data records. We also operate the technical helpline for the CovidApp.


  • Velux

    Velux

    We operate 1st level support and the business hotline for tradespeople and retailers on behalf of Velux.


  • Meyer Burger

    MeyerBurger

    We operate the main switchboard for MeyerBurger.


  • blue Cinema

    blue Cinema

    We handle commercial and technical customer service for KITAG Kino-Theater AG, which is part of the Cinetrade Group and whose annual screenings in excess of 100,000 make it the largest cinema operator in German-speaking Switzerland.


  • autoSense

    autoSense AG

    We provide both commercial and technical customer care and order processing on behalf of autoSense AG.




Swisscom Services Ltd

Part of the Swisscom Group, Swisscom Services Ltd is an innovative SME and a wholly-owned subsidiary of Swisscom (Switzerland) Ltd.

We implement certified management systems based on internationally accepted standards. The services we provide to you are developed, optimised and improved on a systematic basis.

SQS
SQS
SQS

Swissness

We speak your customers’ language and operate our Contact Centers in Switzerland.


People

Highly qualified Swisscom agents take care of your clients.

Expertise

You benefit from Swisscom’s expertise as Switzerland’s largest customer service center.


Security

All your data remains secure in your own infrastructure or in Swisscom’s infrastructure.


Stephan Riedweg

Stephan Riedweg

CEO
Swisscom Services Ltd
Email

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