Pierre-André Schnoz
Head of Sales
Greta Kribbe, Head of Customer Services, autoSense AG
Fluctuating service volumes
The right staffing resources
Digitising your in-house service center
1
Digitisation increases the number of interactions, and the digital impatience of customers has a major impact on communication channels and service times.
Customer service is increasingly important. At Swisscom, digitisation is in our DNA – we are happy to help you digitise your customer contacts.
2
There is ever closer interaction between man and machine. Simple tasks are increasingly carried out by machines, while more complex work is assigned to people.
We would be happy to help you roll out more intelligent customer-interaction systems that make targeted use of the human factor.
3
Many call centers are still at the very start of their digital transformation. It will be a constantly evolving process rather than one with a fixed end date.
We will support you and help you implement your transformation process in line with your customers’ requirements and increase your customer satisfaction.
4
Operating an in-house contact center requires resources with digital expertise. Skilled contact-center employees are few and far between.
Benefit from the availability and know-how of our employees
Pierre-André Schnoz
Head of Sales
Have we sparked your interest?
Contact me for a no-obligation discussion.
We will support you at all stages, from advice through design to operation.
Part of the Swisscom Group, Swisscom Services Ltd is an innovative SME and a wholly-owned subsidiary of Swisscom (Switzerland) Ltd.
We implement certified management systems based on internationally accepted standards. The services we provide to you are developed, optimised and improved on a systematic basis.
Swissness
We speak your customers’ language and operate our Contact Centers in Switzerland.
People
Highly qualified Swisscom agents take care of your clients.
Expertise
You benefit from Swisscom’s expertise as Switzerland’s largest customer service center.
Security
All your data remains secure in your own infrastructure or in Swisscom’s infrastructure.