Select your issue and contact us – by phone, chat or text message.
1My request
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Fault
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Company data & contracts
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Product consultation
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Ordering
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Bills & payment
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Product set up
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Cancellation
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Switching to Swisscom
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Other request
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Enquiry for enterprise customers
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Enquiry for start-ups & start-up founders
2My product
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Mobile
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Internet
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blue TV
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Fixed network
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Cloud and IT solutions
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Other
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Change address
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Login & passwords
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Transfer telephone number
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Other
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Business products
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Mobile
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Internet
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blue TV
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Fixed network telephony
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Cloud and IT solutions
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Other
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Business products
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Mobile
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Internet
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blue TV
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Fixed network telephony
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Cloud and IT solutions
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Questions about ordering
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Other
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Amount due
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Pay
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Reminders & blocking
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Other
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Business products
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Mobile
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Internet
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blue TV
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Fixed network telephony
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Cloud and IT solutions
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Other
3Contact us
Phone repair
Get your phone repaired online or at a Swisscom Shop near you.
Internet troubleshooting
Find solutions for Internet issues such as connectivity problems.
TV troubleshooting
Find solutions for blue TV issues such as picture problems.
Phone troubleshooting
Find solutions for issues with your landline.
Moves & address changes
Move your Swisscom products online and save CHF 43.— admin fees.
Your Swisscom login
Frequently asked questions about your Swisscom login.
Contact form
You can also submit your enquiry on the following form.
Contact form
You can also submit your enquiry on the following form.
inOne SME
Internet, service, telephony, TV and mobile for your SME.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Subscriptions & devices
Discover our mobile subscriptions, phones, tablets and prepaid plans.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Business Internet
Discover and compare our Business Internet offers.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
blue TV & blue TV Public
Find the best offer for you and your customers.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Subscriptions & phones
Discover our subscriptions, HD-Phones and accessories.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
IT & Cloud Services
IT infrastructure, Cloud Solutions, Hosting & Server for your business.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
inOne SME
Internet, service, telephony, TV and mobile for your SME.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Subscriptions & devices
Discover our mobile subscriptions, phones, tablets and prepaid plans.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Business Internet
Discover and compare our Business Internet offers.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
blue TV & blue TV Public
Find the best offer for you and your customers.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Subscriptions & phones
Discover our subscriptions, HD-Phones and accessories.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
IT & Cloud Services
IT infrastructure, Cloud Solutions, Hosting & Server for your business.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Check your order status
Check the status of your order in the My Swisscom customer centre.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Understanding your bill
Reasons for unexpected charges/ amount due.
Payment options
Paying your bill online. Extending payment deadlines. Instalment plans.
Unblock your access
How to unblock your access in the online Customer Center.
Contact form
You can also submit your enquiry on the following form.
Set up inOne SME or Smart Business Connect
Manuals to help you set up your products.
Set up your device
How to copy your contacts, transfer data between your phone and computers and more.
Set up your Internet
How to set up your internet connection and use your router.
Set up your blue TV
How to set up your blue TV.
Set up your IP telephony
Set up your IP telephony and connect your telephone to the router.
Set up Homepage Tool
Visit the Help Center for instructions and tips.
Contact form
You can also submit your enquiry on the following form.
Switch to Swisscom
It is easy to switch to Swisscom. You can keep your existing telephone number or choose a new one.
Require consultation at a SME Center?
Our employees will be happy to advise you in a Swisscom shop of your choice.
Contact form
You can also submit your enquiry on the following form.
Enquiry for enterprise customers
Enquiry for start-ups & start-up founders
