Contact for business customers

Select your issue and contact us – by phone or chat.

 

Contact for residential customers

1My request

  • Fault
  • Company data & contracts
  • Product consultation
  • Ordering
  • Bills & payment
  • Product set up
  • Cancellation
  • Switching to Swisscom
  • Other request
  • Enquiry for enterprise customers
  • Enquiry for start-ups & start-up founders

2My product

  • Mobile
  • Internet
  • blue TV
  • Fixed network
  • Cloud and IT solutions
  • Other
  • Change address
  • Login & passwords
  • Transfer telephone number
  • Power of attorney
  • Other
  • Business products
  • Mobile
  • Internet
  • blue TV
  • Fixed network telephony
  • Cloud and IT solutions
  • Other
  • Business products
  • Mobile
  • Internet
  • blue TV
  • Fixed network telephony
  • Cloud and IT solutions
  • Questions about ordering
  • Other
  • Amount due
  • Pay
  • Reminders & blocking
  • Other
  • Business products
  • Mobile
  • Internet
  • blue TV
  • Fixed network telephony
  • Cloud and IT solutions
  • Other
  • Death
  • Employee leaves the company
  • Site closure
  • Business closure
  • Other reasons

3Contact us

Try it out yourself

Phone repair

Get your phone repaired online or at a Swisscom Shop near you.

Fix my phone
Try it out yourself

Internet troubleshooting

Find solutions for Internet issues such as connectivity problems.

Check your connection
Try it out yourself

TV troubleshooting

Find solutions for blue TV issues such as picture problems.

Check your TV
Try it out yourself

Phone troubleshooting

Find solutions for issues with your landline.

Check your phone
Try it out yourself

Moves & address changes

Move your Swisscom products online and save CHF 43.— admin fees.

Change your addresss
Try it out yourself

Your Swisscom login

Frequently asked questions about your Swisscom login.

Read the FAQ

Contact form

You can also submit your enquiry on the following form.

Go to form

Contact form

You can also submit your enquiry on the following form.

Go to form

Contact form

You can also submit your enquiry on the following form.

Go to form
Try it out yourself

inOne SME

Internet, service, telephony, TV and mobile for your SME.

Compare products

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

Subscriptions & devices

Discover our mobile subscriptions, phones, tablets and prepaid plans.

Discover more

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

Business Internet

Discover and compare our Business Internet offers.

Find offers

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

blue TV  & blue TV Public

Find the best offer for you and your customers.

Compare products

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

Subscriptions & phones

Discover our subscriptions, HD-Phones and accessories.

Find offers

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

IT & Cloud Services

IT infrastructure, Cloud Solutions, Hosting & Server for your business.

Find offers

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

inOne SME

Internet, service, telephony, TV and mobile for your SME.

Compare products

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

Subscriptions & devices

Discover our mobile subscriptions, phones, tablets and prepaid plans.

Discover more

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

Business Internet

Discover and compare our Business Internet offers.

Find offers

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

blue TV  & blue TV Public

Find the best offer for you and your customers.

Compare products

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

Subscriptions & phones

Discover our subscriptions, HD-Phones and accessories.

Find offers

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

IT & Cloud Services

IT infrastructure, Cloud Solutions, Hosting & Server for your business.

Find offers

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

Check your order status

Check the status of your order in the My Swisscom customer centre.

Your order status

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment
Try it out yourself

Understanding your bill

Reasons for unexpected charges/ amount due.

Read the FAQ
Try it out yourself

Payment options 

Paying your bill online. Extending payment deadlines. Instalment plans.

Check your bills
Try it out yourself

Unblock your access

How to unblock your access in the online Customer Center.

Unblock your access

Contact form

You can also submit your enquiry on the following form.

Go to form
Try it out yourself

Set up inOne SME or Smart Business Connect

Manuals to help you set up your products.

Find out more
Try it out yourself

Set up your device

How to copy your contacts, transfer data between your phone and computers and more.

Select device
Try it out yourself

Set up your Internet

How to set up your internet connection and use your router.

Find out how
Try it out yourself

Set up your blue TV

How to set up your blue TV.

Find out how
Try it out yourself

Set up your IP telephony

Set up your IP telephony and connect your telephone to the router.

Find out how
Try it out yourself

Set up  Homepage Tool

Visit the Help Center for instructions and tips.

Go to Help Center

Hotline

Talk to our support staff.

0800 80 80 70
Freephone number

Opening hours:
Mo – Fr 08:00 – 12:00, 13:00 – 17:00 (except holidays)

Contact form

You can also submit your enquiry on the following form.

Go to form

Hotline

Talk to our support staff.

0800 80 80 70
Freephone number

Opening hours:
Mo – Fr 08:00 – 12:00, 13:00 – 17:00 (except holidays)

Contact form

You can also submit your enquiry on the following form.

Go to form

Hotline

Talk to our support staff.

0800 80 80 70
Freephone number

Opening hours:
Mo – Fr 08:00 – 12:00, 13:00 – 17:00 (except holidays)

Contact form

You can also submit your enquiry on the following form.

Go to form

Hotline

Talk to our support staff.

0800 80 80 70
Freephone number

Opening hours:
Mo – Fr 08:00 – 12:00, 13:00 – 17:00 (except holidays)

Contact form

You can also submit your enquiry on the following form.

Go to form

Hotline

Talk to our support staff.

0800 80 80 70
Freephone number

Opening hours:
Mo – Fr 08:00 – 12:00, 13:00 – 17:00 (except holidays)

Try it out yourself

Switch to Swisscom

It is easy to switch to Swisscom. You can keep your existing telephone number or choose a new one.

How to switch

Our SME expert is there for you.

We will sit down with you to prepare a quotation to meet the needs of your SME.​  Arrange an appointment in the Shop or at your premises.

Schedule an appointment

Contact form

You can also submit your enquiry on the following form.

Go to form

Enquiry for enterprise customers

Initate contact

Enquiry for start-ups & start-up founders

Initiate contact