Switch your mobile
subscription to Swisscom.
Switch now to the best network in Switzerland and enjoy impressive service for your SME. If you switch from your previous provider to Swisscom and bring your mobile number with you, we will cover your switching costs up to 500.–. Simply upload the final bill from your previous provider below and the amount will be credited to your Swisscom bill, spread over 12 months. Here’s how to start enjoying the benefits of our Mobile subscriptions for your SME right away.
It’s that easy
Order a mobile subscription with number porting
Simply order the Mobile subscription of your choice here(opens in new tab) or under “Switch now”. To keep your existing phone number, complete, sign and upload the form for number porting as part of the order process. Done
Swisscom cancels your old subscription
We deal with everything else for you, ensuring a quick and smooth cancellation with your old provider.
Activate your new mobile subscription with Swisscom
As soon as your old provider approves the switch, you will receive your SIM card or eSIM profile by post or e-mail in good time to activate your new Swisscom subscription.
Upload final bill
Have you received the final bill from your previous provider? If so, upload it using the following link and you will soon receive your first credit.
Once the final bill from your previous provider has been checked, we will refund you the costs up to 500.–, through credits on your next 12 bills.
Switch to Swisscom now. Discover attractive new customer promotions, volume pricing and SME benefits.
Questions about switching?
Prefer to give us a call?
0800 055 055
Contact us in writing
Here are the most frequently asked questions about the switch offer you have chosen:
What is the switch offer?
The Swisscom switch offer enables you to enjoy the benefits of our Mobile subscriptions for SMEs at any time. If you change provider and keep your number (early porting), we will reimburse you for any switching costs up to 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom bill, spread over the next 12 months. The switch offer only applies if you take out a Protect & Connect user licence with Mobile subscription (Swiss, Europe, Europe Advanced, Intercontinental, Global) with a term of 24 months.
What exactly are switching costs?
Switching costs are the costs incurred when you terminate a contract before the end of the minimum contract period (usually 12 months). In the case of early termination of contract, costs generally consist of the remaining subscription fees or device instalments (number of months until the end of the contract times subscription fee or device instalments). An administrative fee might be added depending on the provider.
Are device instalment payments also reimbursed?
Yes, the costs for device instalments are included in the reimbursement. A porting request or the termination of a subscription for a device paid in instalments automatically raises a final bill for the device paid in instalments.
Who pays the final bill?
You must pay the final bill as soon as it is received. For reimbursement, upload a full copy of the bill to this page or send a copy to:
Swisscom (Switzerland) Ltd
B2C-CUC-BM-OLB2C-CUC-BM-OL
P.O. Box
4601 Olten
Why do I still receive monthly bills from the previous provider after I terminated my contract?
Certain providers (e.g. UPC Sunrise) continue to send monthly bills until the end of the contract period instead of a final bill. If you do not have a final bill, please upload a monthly bill as well as the termination confirmation. This will enable Swisscom to calculate the amount of the refund, which will be credited to your Swisscom bill, spread over the next 12 months. Please pay the monthly bills of your previous provider until the end.
When do I have to leave my contract to benefit from the switching offer?
You will only benefit from the switching offer if you leave your contract with your current provider early. When porting, therefore, you should enter your desired date (possible online after 30 days at the earliest) and not “at the end of the contract term”.
Can the reimbursement of switch costs be rejected?
Yes, the repayment will only be made if the following criteria are met:
- Porting request within the valid period
- Contract agreement of 24 months with a Protect & Connect user licence
- No porting from M-Budget, Coop Mobile or Wingo
- Correct and due transfer of the full final bill to Swisscom (no later than 3 months after signing the contract)
When will I receive the first credit?
The monthly credit usually starts with the next bill. If the final bill is submitted towards the end of the month, we cannot guarantee credit on the next bill. This first credit is then applied to the bill after that.
The first credit is applied pro rata based on the number of days from the date the Swisscom contract commences until the end of the month. The balance of the first credit will be credited to the invoice with the last repayment of the switch costs.
Offer conditions
Swisscom will pay cancellation fees of up to CHF 500 charged by an existing provider to a customer who cancels their subscription in accordance with their contract by porting their number before the end of their minimum contract term. After their final invoice has been uploaded, the cancellation fee will be credited to the customer’s Swisscom mobile bill over a 12-month period. Valid when switching from another provider (except Coop Mobile, M-Budget and Wingo) to Protect & Connect user licences with 24 month minimum contract, activation fee CHF 55.41.– (excl. VAT). The credit will not be awarded if the customer cancels their new Swisscom contract early or switches to a subscription excluded from this promotion.