Accessibility at Swisscom

Access for all

We are committed to ensuring that everyone in Switzerland can access the digital world. That’s why we are dedicated to making communication accessible with our products and services.

How we are accessible

Our products are designed to be used by everyone.

How we are improving

We constantly check that our products and services are accessible and make continual improvements.

What we offer

Our services and equipment are designed to meet the needs of people with visual or hearing impairments.

1145 – information service for people with an impairment

You can call the short number 1145 for free to be connected or to request addresses and telephone numbers.

Go to 1145

A woman provides communication assistance

Procom – communication support if you have hearing loss

In conjunction with the Procom foundation, we translate conversations from speech to sign language and vice versa free of charge.

Go to Procom

blue TV - setting for barrier-free television

blue TV – accessible television to support hearing or visual impairments

Readability and contrast are enhanced; programmes with subtitles, sign language and audio description are specially identified.

Swisscom blue TV accessibility

Mobile and fixed-line telephones – user-friendly operation

We offer fixed-line telephones and mobile phones with large buttons, hearing aid compatibility and special volume settings.

Go to fixed-line telephones

Go to mobile phones

My Swisscom App – smart customer service

You can access your bills, Swisscom products and other services in the app using screen readers.

Go to the My Swisscom app

The chat facility where you type your concerns

Use the Chat function to contact us. Our support staff will deal with your enquiries and help you in writing.

Go to Chat

Calls for the hearing-impaired

During calls between hearing-impaired and hearing people, Procom translates sign language into speech and vice versa. Andreas Binggeli talks about his experiences.

Ask David

David is responsible for digital inclusion and accessibility at Swisscom. He will be happy to answer any of your questions.

David Rossé

Corporate Responsibility Manager

Send e-mail