Contact us. All enquiries & complaints

Here's how to reach us: choose a topic below to call our hotline, chat with us or send us text message.

1My request

  • Consulting & order
  • Product set up
  • Disturbances & defects
  • Bills & payment
  • My data & contract
  • Switch to Swisscom
  • Cancellation

2Detail

  • Mobile
  • Packages
  • Internet
  • Swisscom blue TV
  • Fixed network telephony
  • Questions about your order
  • Mobile
  • Internet
  • E-Mail
  • Swisscom blue TV
  • Fixed network telephony
  • Mobile
  • Internet
  • Swisscom blue TV
  • Fixed network telephony
  • Amount due
  • Pay
  • Reminders & blocking
  • Prepaid credit
  • Change address
  • Login & passwords
  • Mobile contract extension
  • Switch your mobile subscription
  • Switch Internet, TV or fixnet subscription
  • Mobile
  • Internet, TV or fixed network
  • Death
  • Moving in together
  • Moving to a senior citizen facility
  • Move to a foreign country
  • Other reasons

3Contact us

Try it out yourself

Subscriptions & devices

Discover our mobile subscriptions, prepaid offers, mobile phones, tablets and other mobile devices.


Contact form

Send us your request.


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inOne package

inOne combines mobile, TV, Internet and the fixed network in one package. Put together the right package to suit your needs.


Contact form

Send us your request.


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Swisscom Internet

Compare our Internet subscriptions and check the speed available at your location.


Contact form

Send us your request.


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Swisscom blue TV

Pause, replay and record your programmes or watch them on your mobile or tablet: discover the blue TV subscriptions.


Contact form

Send us your request.


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Subscriptions & phones

Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.


Contact form

Send us your request.


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Checking order status

Check the status of your order online.


Contact form

Send us your request.

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Set up your device

Find all the instructions for your smartphone.


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Set up your internet

Find out how to set up your Internet and install all your devices correctly.


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Set up your email

Set up your Bluewin e-mail account yourself on a computer or mobile phone.


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Set up your Swisscom blue TV

Get step-by-step instructions for setting up your blue TV.


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Set up fixed network

Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.


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Phone repair

Faults with your device? You can have your smartphone repaired in the Swisscom Shop or at one of our 9 repair centres.


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Check your connection online

You will find information about your Internet connection and technical support in the My Swisscom Customer Center.


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Check your connection online

You will find information about your TV connection and technical support in the My Swisscom Customer Center.


Try it out yourself

Check your connection online

You will find information about your fixed network connection and technical support in the My Swisscom Customer Center.


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Understanding your bill

Is there an unusual amount on your bill? There may be a number of reasons for this.


Contact form

Send us your request.

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Payment options 

In the My Swisscom Customer Center, you can view your online invoice, extend payment periods or switch to paying by instalments.


Contact form

Send us your request.

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Unblock your access

You can reactivate blocked connections yourself in the My Swisscom Customer Center.


Contact form

Send us your request.

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Top up your credit

You can top up your prepaid credit and purchase data packages in the Swisscom Cockpit.


Contact form

Send us your request.

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Are you moving?

Change your address online and we’ll waive the CHF 69.– activation fee.

Contact form

Send us your request.


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Questions about the Swisscom Login?

Find the answers to frequently asked questions.


Contact form

Send us your request.

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Renew your subscription

Find out about extending your contract online.


Contact form

Send us your request.

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Switch your Mobile subscription

Check whether you can switch your subscription and if we currently have any offers for you.


Contact form

Send us your request.

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Switch subscription

Internet, TV, Telephony: Amend your home subscription at any time.


Contact form

Send us your request.

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Switch to Swisscom

Cancellation fees of up to CHF 500.– fully covered, making switching your Mobile subscription to Swisscom quick and easy.

Hotline

Talk to our support staff.

0800 555 155
Freephone number

Opening hours:
Mo - Fr 08:00 - 19:30, Sa 10:00 - 15:00 (except holidays)


Try it out yourself

Switch to Swisscom

Combine Internet, TV and mobile products flexibly: switch to Swisscom and enjoy surfing speeds of up to 10 Gbit/s on our fibre-optic network.

Hotline

Talk to our support staff.

0800 555 155
Freephone number

Opening hours:
Mo - Fr 08:00 - 19:30, Sa 10:00 - 15:00 (except holidays)


Cancel online

Cancellation form

Notify us of your cancellation online in a few steps.


Adopt a contract

Tell us which contract you would like to take over.

Cancel online

Cancellation form  

Notify us of your cancellation online in a few steps.

Cancel online

Cancellation form  

Notify us of your cancellation online in a few steps.

Cancel online

Cancellation form  

Notify us of your cancellation online in a few steps.


Suspending rather than cancelling a subscription

If you are going to be abroad for between 2 and 12 months, simply suspend your subscription.

We are sorry that you have decided to leave us.
You are losing...

the award-winning customer service that helps you with all your requests.

the connection
to the best network
in Switzerland.

a reliable partner who can support you day and night.


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