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Contact

1My request

  • Disturbances & defects
  • Bills & payment
  • My data & contract
  • Consulting & order
  • Product set up
  • Switch to Swisscom
  • Cancellation
  • Additional request

2My product

  • Mobile
  • Internet
  • Swisscom TV
  • Fixed network telephony
  • Amount due
  • Pay
  • Reminders & blocking
  • Prepaid credit
  • Change address
  • Login & passwords
  • Mobile contract extension
  • Switch your mobile subscription
  • Switch Internet, TV or fixnet subscription
  • Mobile
  • Packages
  • Internet
  • Swisscom TV
  • Fixed network telephony
  • Questions about your order
  • Mobile
  • Internet
  • E-Mail
  • Swisscom TV
  • Fixed network telephony
  • Mobile
  • Internet, TV or fixed network
  • Contact form
  • Postal address
  • Find Swisscom Shop

3Contact us

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Phone repair

Get your phone repaired online or at a Swisscom Shop near you.


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Internet troubleshooting

Find solutions for Internet issues such as connectivity problems.


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TV troubleshooting

Find solutions for Swisscom TV issues such as picture problems.


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Phone troubleshooting

Find solutions for issues with your landline.


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Understanding your bill

Reasons for unexpected charges/ amount due.


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Payment options 

Paying your bill online. Extending payment deadlines. Instalment plans.


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Unblock your access

How to unblock your access in the online Customer Center.

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Top up your credit

Visit the Swisscom Cockpit to top up your credit or buy data packages.

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Moves & address changes

Move your Swisscom products online and save CHF 43.— admin fees.


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Your Swisscom login

Frequently asked questions about your Swisscom login.


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Renew your subscription

Frequently asked questions about renewing your subscription.


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Change your subscription 

Compare our mobile subscriptions.


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Change your subscription 

Internet, TV and IP telephony: build your personal package online.


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Subscriptions & devices

Discover our mobile subscriptions, phones, tablets and prepaid plans.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom-Shop of your choice.

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inOne package

Internet, TV and IP telephony: build your personal package online


Consultation in the shop

Our staff will be happy to advise you in a Swisscom-Shop of your choice.

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Swisscom Internet

Test your speed and compare our internet subscriptions.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom-Shop of your choice.

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Swisscom TV

Enjoy 7-day Replay, unlimited recording, a huge selection of films, series and sport on demand.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom-Shop of your choice.

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Subscriptions & phones

Discover our subscriptions, HD-Phones and accessories.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom-Shop of your choice.

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Check your order status

How to check your order and ticket status.


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Set up your device

How to copy your contacts, transfer data between your phone and computers and more


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Set up your internet

How to set up your internet connection and use your router.


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Set up your email

Set up your Bluewin Mail on your mobile phone or computer.


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Set up your Swisscom TV

How to set up your Swisscom TV.


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Set up your IP telephony

Set up your IP telephony and connect your telephone to the router.


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Switch to Swisscom

Order your new mobile subscription now. We'll take care of the rest.

Consultation in the shop

Our staff will be happy to advise you in a Swisscom-Shop of your choice.


Hotline

Talk to our support staff.

0800 555 155
Freephone number

Opening hours:
Mo - Fr 08:00 - 19:30 / Sa 10:00 - 17:00

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Switch to Swisscom

Choose your new subscription and find out how to cancel your old one.

Consultation in the shop

Our staff will be happy to advise you in a Swisscom-Shop of your choice.


Hotline

Talk to our support staff.

0800 555 155
Freephone number

Opening hours:
Mo - Fr 08:00 - 19:30 / Sa 10:00 - 17:00

Cancellation form 

Fill in the form to let us know which products you would like to cancel.

Your request


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Your personal details

Fill in the following form and add if required additional documents (bills, mandate, etc.)


* Mandatory fields

Postal address

Swisscom (Switzerland) Ltd
Contact Center
CH-3050 Bern

Returning goods

Swisscom (Switzerland) Ltd
Materialrücknahme
CH-4551 Derendingen

Find Swisscom Shop

Our Swisscom Shop employees are happy to help you choose.

Consultation in the shop

Our staff will be happy to advise you in a Swisscom-Shop of your choice.