Contact us. All enquiries & complaints

Here's how to reach us: choose a topic below to call our hotline, chat with us or send us text message.

1. My request

2. Detail

3. Contact us

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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Discover our mobile subscriptions, prepaid offers, mobile phones, tablets and other mobile devices.

Go to Overview

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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blue combines mobile, TV, Internet and the fixed network in one package. Put together the right package to suit your needs.

Combine now

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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Compare our Internet subscriptions and check the speed available at your location.

Go to Internet products

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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Pause, replay and record your programmes or watch them on your mobile or tablet: discover the blue TV subscriptions.

Discover blue TV

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.

Find out more

Send us your request.

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Check the status of your order online.

Your order status(opens in new tab)

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Find all the instructions for your smartphone.

Select device

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Find out how to set up your Internet and install all your devices correctly.

Go to instructions

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Set up your Bluewin e-mail account yourself on a computer or mobile phone.

To the instructions

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Get step-by-step instructions for setting up your blue TV.

To the instructions

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Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.

To the instructions

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Faults with your device? You can have your smartphone repaired in the Swisscom Shop or at one of our repair centres.

Fix my phone

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Log in to My Swisscom to troubleshoot your internet connection and get technical support.

Use the troubleshooter(opens in new tab)

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Log in to My Swisscom to troubleshoot your blue TV and get technical support.

Use the troubleshooter(opens in new tab)

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Log in to My Swisscom to troubleshoot your landline and get technical support.

Use the troubleshooter(opens in new tab)

Send us your request.

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Is there an unusual amount on your bill? There may be a number of reasons for this.

Go to reasons

Send us your request.

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In My Swisscom, you can view your online invoice, extend payment periods or switch to paying by instalments.

Check your bills(opens in new tab)

Send us your request.

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You can reactivate blocked connections yourself in the My Swisscom Customer Center.

Unblock your access

Send us your request.

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You can top up your prepaid credit and purchase data packages in the Swisscom Cockpit.

Go to Cockpit

Send us your request.

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Change your address online and we’ll waive the CHF 69.– activation fee.

Notify us of your change of address(opens in new tab)

Let other customers help you.

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Find the answers to frequently asked questions.

Login help

Send us your request.

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Find out about extending your contract online.

Find out more

Send us your request.

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Check whether you can switch your subscription and if we currently have any offers for you.

Check now(opens in new tab)

Send us your request.

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Internet, TV, Telephony: Amend your home subscription at any time.

Put your package together now

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

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Cancellation fees of up to CHF 500.– fully covered, making switching your Mobile subscription to Swisscom quick and easy.

How to switch

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

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Combine Internet, TV and mobile products flexibly: switch to Swisscom and enjoy surfing speeds of up to 10 Gbit/s on our fibre-optic network.

How to switch

Tell us which contract you would like to take over.

Notify us of your cancellation online in a few steps.

Fill in form

Notify us of your cancellation online in a few steps.

If you are going to be abroad for between 2 and 12 months, simply suspend your subscription.

Suspend subscription(opens in new tab)