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Fix mobile phone

Find the solution to your mobile phone problem in the Customer Center.

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Check billing items

Check your bill and individual connections in the Customer Center.

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Bills & costs

Check your bill and individual connections in the Customer Center.

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Extend payment period

You can extend the payment period for bills in the Customer Center.

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Unlock blocking

Reactivate a blocked line with just a few clicks in the Customer Center.

Unlock blocking

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Change your address online & save charges

Change your address quickly and easily in the Customer Center.

Change address

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Swisscom Login

The Swisscom Login is your most important login for the Swisscom online world.

Go to login

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Go to contract extension

Check your entitlement to a contract extension in the Customer Center.

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Switch subscription

Compare mobile phones and tariffs easily.

Check mobile phones and tariffs

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Switch subscription

Internet, TV and telephony – the perfect package for you in just a few steps.

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We are sorry that you have decided to leave us.

Please call us or complete the contact form to allow us to process your cancellation as easily as possible:

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Cancellation form

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Mobile offers

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Advice in Shop

Our Swisscom Shop employees are happy to help you choose.

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Packages

Internet, TV and telephony – the perfect package for you in just a few steps.

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Internet offers

Tailored especially for you – the individual inOne packages.

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Advice in Shop

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Swisscom TV offers

Overview of Swisscom TV offers.

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Advice in Shop

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Fixed network offers

Fixed network telephony offers at a glance.

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Advice in Shop

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Requests & Orders

The new iPhone: availability, order status and more...

New iPhone status

You can find the current order status for everything else online in the Customer Center.

Display status

If you have any questions about an order you have placed in the Online Shop, we will be happy to advise you personally:

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Jetzt angerufen werden

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Gerne verbinden wir Sie jetzt mit einem unserer Mitarbeiter.

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Set up your mobile phone

Use the device instructions to set up your mobile phone.

Select device

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My Service

Not keen to try yourself? Our experts can help with any technical enquiries about your mobile phone or tablet.

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Set up Internet

Use My Swisscom Assistant to set your Internet connection.

Set up Internet

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My Service

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Set up e-mail

Set up your e-mail address on your computer or smartphone.

Set up e-mail

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My Service Hotline
extra charge

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My Service

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Set up Swisscom TV

Set up your Swisscom TV 2.0 step by step.

Set up Swisscom TV

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Neighbourhood help

Let a Swisscom Friend set up your Swisscom TV.

Go to offers

Connect your telephone

Activate your fixed network telephone.

Connect telephone

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Neighbourhood help

Let a Swisscom Friend set up your fixed network telephony.

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Mobile

Find out all you need to know about mobile phones on our help pages.

Go to mobile topics

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Internet

Find out all you need to know about the Internet on our help pages.

Go to Internet topics

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E-Mail

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extra charge

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My Service

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Swisscom TV

Find out all you need to know about Swisscom TV on our help pages.

Go to Swisscom TV topics

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Fixed network telephony

Find out all you need to know about the fixed network on our help pages.

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Support Community

Find out how you to use your telephone and Internet products from other Swisscom customers.

Go to Community

My Service

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Go to offers

Switch to Swisscom

Check and compare all mobile phones and tariffs easily.

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Switch to Swisscom

Internet, TV and telephony – the perfect package for you in just a few steps.

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Postal address

Swisscom (Switzerland) Ltd
Contact Center
CH-3050 Bern

Returning goods

Swisscom (Switzerland) Ltd
Materialrücknahme
CH-4551 Derendingen

Contact from abroad

+41 62 286 12 12

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1What is your concern?

2Which topic relates to your request?

3Our solution proposals:

Fix mobile phone

Find the solution to your mobile phone problem in the Customer Center.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now.

Thank you for your enquiry.

Sorry, we were unable to forward the enquiry.

Rectify faults

Rectify your fault step by step - as quickly and easily as possible.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now.

Thank you for your enquiry.

Sorry, we were unable to forward the enquiry.

Rectify faults

Rectify your fault step by step - as quickly and easily as possible.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now.

Thank you for your enquiry.

Sorry, we were unable to forward the enquiry.

Rectify faults

Rectify your fault step by step - as quickly and easily as possible.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now.

Thank you for your enquiry.

Sorry, we were unable to forward the enquiry.

Check billing items

Check your bill and individual connections in the Customer Center.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now

Thank you for your enquiry.

Sorry, we were unable to forward the enquiry.

Bills & costs

Check your bill and individual connections in the Customer Center.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now.

Thank you for your enquiry.

Sorry, we were unable to forward the enquiry.

Extend payment period

You can extend the payment period for bills in the Customer Center.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now.

Thank you for your enquiry.

Sorry, we were unable to forward the enquiry.

Unlock blocking

Reactivate a blocked line with just a few clicks in the Customer Center.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now.

Thank you for your enquiry.

Sorry, we were unable to forward the enquiry.

Change your address online & save charges

Change your address quickly and easily in the Customer Center.

Our staff will of course also be happy to help you in person:

Swisscom Login

The Swisscom Login is your most important login for the Swisscom online world.

Our staff will of course also be happy to help you in person:

Talk to us

For what topic you want to talk to us?

We will be happy to put you through to one of our employees now.