Contact us. All enquiries & complaints
Here's how to reach us: choose a topic below to call our hotline, chat with us or send us text message.
1. My request
2. Detail
3. Contact us
Let other customers help you.
Discover our mobile subscriptions, prepaid offers, mobile phones, tablets and other mobile devices.
Let other customers help you.
blue combines mobile, TV, Internet and the fixed network in one package. Put together the right package to suit your needs.
Let other customers help you.
Compare our Internet subscriptions and check the speed available at your location.
Let other customers help you.
Pause, replay and record your programmes or watch them on your mobile or tablet: discover the blue TV subscriptions.
Let other customers help you.
Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.
Our insurance experts will be happy to advise you by phone.
0800 800 909(opens in new tab)
Mon-Fri, 8 am-5 pm
Free in Switzerland
Straightforward, transparent, flexible: Discover the switch-on insurance for household contents, legal protection, rental deposits and travel.
We will call you. Now or at a time to suit you.
Send us your request.
Check the status of your order online.
We will call you. Now or at a time to suit you.
Let other customers help you.
Find all the instructions for your smartphone.
We will call you. Now or at a time to suit you.
Let other customers help you.
Find out how to set up your Internet and install all your devices correctly.
Set up your Bluewin e-mail account yourself on a computer or mobile phone.
We will call you. Now or at a time to suit you.
Let other customers help you.
Get step-by-step instructions for setting up your blue TV.
We will call you. Now or at a time to suit you.
Let other customers help you.
Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.
Faults with your device? You can have your smartphone repaired in the Swisscom Shop.
Log in to My Swisscom to troubleshoot your internet connection and get technical support.
Log in to My Swisscom to troubleshoot your blue TV and get technical support.
Log in to My Swisscom to troubleshoot your landline and get technical support.
We will call you. Now or at a time to suit you.
Send us your request.
Is there an unusual amount on your bill? There may be a number of reasons for this.
We will call you. Now or at a time to suit you.
Send us your request.
In My Swisscom, you can view your online invoice, extend payment periods or switch to paying by instalments.
We will call you. Now or at a time to suit you.
Send us your request.
You can reactivate blocked connections yourself in the My Swisscom Customer Center.
We will call you. Now or at a time to suit you.
Send us your request.
Let other customers help you.
You can top up your prepaid credit and purchase data packages in the Swisscom Cockpit.
Change your address online and we’ll waive the CHF 99.90activation fee.
We will call you. Now or at a time to suit you.
Let other customers help you.
Find the answers to frequently asked questions.
We will call you. Now or at a time to suit you.
Send us your request.
Find out about extending your contract online.
We will call you. Now or at a time to suit you.
Send us your request.
Check whether you can switch your subscription and if we currently have any offers for you.
We will call you. Now or at a time to suit you.
Send us your request.
Internet, TV, Telephony: Amend your home subscription at any time.
Cancellation fees of up to CHF 500.– fully covered, making switching your Mobile subscription to Swisscom quick and easy.
Combine Internet, TV and mobile products flexibly: switch to Swisscom and enjoy surfing speeds of up to 10 Gbit/s on our fibre-optic network.
We will call you. Now or at a time to suit you.
Notify us of your cancellation online.
How to take over the contract and continue to use the subscription.
We will call you. Now or at a time to suit you.
Notify us of your cancellation online in a few steps.
If you are going to be abroad for between 2 and 12 months, simply suspend your subscription.