My Swisscom E-Mail myCloud TV Network status Find a shop Contact
My Swisscom E-Mail myCloud TV Network status Find a shop Contact

Contact for your requests & complaints

Select your request and contact Swisscom by hotline, chat or text message.

1My request

  • Consulting & order
  • Product set up
  • Disturbances & defects
  • Bills & payment
  • My data & contract
  • Switch to Swisscom
  • Cancellation

2Detail

  • Mobile
  • Packages
  • Internet
  • Swisscom blue TV
  • Fixed network telephony
  • Questions about your order
  • Mobile
  • Internet
  • E-Mail
  • Swisscom blue TV
  • Fixed network telephony
  • Mobile
  • Internet
  • Swisscom blue TV
  • Fixed network telephony
  • Amount due
  • Pay
  • Reminders & blocking
  • Prepaid credit
  • Change address
  • Login & passwords
  • Mobile contract extension
  • Switch your mobile subscription
  • Switch Internet, TV or fixnet subscription
  • Mobile
  • Internet, TV or fixed network
  • Death
  • Moving in together
  • Moving to a senior citizen facility
  • Move to a foreign country
  • Other reasons

3Contact us

Try it out yourself

Subscriptions & devices

Discover our mobile subscriptions, prepaid offers, mobile phones, tablets and other mobile devices.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom Shop of your choice.

Contact form

Send us your request.


Try it out yourself

inOne package

inOne combines mobile, TV, Internet and the fixed network in one package. Put together the right package to suit your needs.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom Shop of your choice.

Contact form

Send us your request.


Try it out yourself

Swisscom Internet

Compare our Internet subscriptions and check the speed available at your location.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom Shop of your choice.

Contact form

Send us your request.


Try it out yourself

Swisscom blue TV

Discover the variety of blue TV's offering:

Exclusive live broadcasts, the best films and series, UHD picture quality and more besides.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom Shop of your choice.

Contact form

Send us your request.


Try it out yourself

Subscriptions & phones

Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.


Consultation in the shop

Our staff will be happy to advise you in a Swisscom Shop of your choice.

Contact form

Send us your request.


Try it out yourself

Checking order status

Check the status of your order online.


Contact form

Send us your request.

Try it out yourself

Set up your device

Find all the instructions for your smartphone.


Contact form

Send us your request.

Try it out yourself

Set up your internet

Find out how to set up your Internet and install all your devices correctly.


Contact form

Send us your request.

Try it out yourself

Set up your email

Set up your Bluewin e-mail account yourself on a computer or mobile phone.


Contact form

Send us your request.

Try it out yourself

Set up your Swisscom blue TV

Get step-by-step instructions for setting up your blue TV.


Contact form

Send us your request.

Try it out yourself

Set up fixed network

Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.


Contact form

Send us your request.

Try it out yourself

Phone repair

Faults with your device? You can have your smartphone repaired in the Swisscom Shop or at one of our 9 repair centres.


Contact form

Send us your request.

Try it out yourself

Check your connection online

You will find information about your Internet connection and technical support in the My Swisscom Customer Center.


Contact form

Send us your request.

Try it out yourself

Check your connection online

You will find information about your TV connection and technical support in the My Swisscom Customer Center.


Contact form

Send us your request.

Try it out yourself

Check your connection online

You will find information about your fixed network connection and technical support in the My Swisscom Customer Center.


Contact form

Send us your request.

Try it out yourself

Understanding your bill

Is there an unusual amount on your bill? There may be a number of reasons for this.


Contact form

Send us your request.

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Payment options 

In the My Swisscom Customer Center, you can view your online invoice, extend payment periods or switch to paying by instalments.


Contact form

Send us your request.

Try it out yourself

Unblock your access

You can reactivate blocked connections yourself in the My Swisscom Customer Center.


Contact form

Send us your request.

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Top up your credit

You can top up your prepaid credit and purchase data packages in the Swisscom Cockpit.


Contact form

Send us your request.

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Are you moving?

Change your address online and we’ll waive the CHF 69.– activation fee.

Contact form

Send us your request.


Try it out yourself

Questions about the Swisscom Login?

Find the answers to frequently asked questions.


Contact form

Send us your request.

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Renew your subscription

Find out about extending your contract online.


Contact form

Send us your request.

Try it out yourself

Change your subscription 

Discover the mobile subscription that’s right for you and switch conveniently online.


Contact form

Send us your request.

Try it out yourself

Change your subscription 

Internet, TV, telephony: Configure the best package for your home.


Contact form

Send us your request.

Try it out yourself

Switch to Swisscom

It is easy to switch to Swisscom. You can keep your existing telephone number or choose a new one.

Hotline

Talk to our support staff.

0800 555 155
Freephone number

Opening hours:
Mo - Fr 08:00 - 19:30 / Sa 10:00 - 17:00 (except holidays)


Consultation in the shop

Our staff will be happy to advise you in a Swisscom Shop of your choice.

Try it out yourself

Switch to Swisscom

Do you have an Internet, TV or fixed network subscription with a different provider? Switch to Swisscom and enjoy the benefits.

Hotline

Talk to our support staff.

0800 555 155
Freephone number

Opening hours:
Mo - Fr 08:00 - 19:30 / Sa 10:00 - 17:00 (except holidays)


Consultation in the shop

Our staff will be happy to advise you in a Swisscom Shop of your choice.

Cancel online

Cancellation form

Notify us of your cancellation online in a few steps.


Adopt a contract

Tell us which contract you would like to take over.

Cancel online

Cancellation form  

Notify us of your cancellation online in a few steps.

Cancel online

Cancellation form  

Notify us of your cancellation online in a few steps.

Cancel online

Cancellation form  

Notify us of your cancellation online in a few steps.


Suspending rather than cancelling a subscription

If you are going to be abroad for between 2 and 12 months, simply suspend your subscription.

Cancellation form  

Notify us of your cancellation online in a few steps.