Here's how to reach us: choose a topic below to call our hotline, chat with us or send us text message.
Give us a call.
0800 800 073
Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland
Let other customers help you.
Ask the community(opens in new tab)
Discover our mobile subscriptions, prepaid offers, mobile phones, tablets and other mobile devices.
Go to Overview
blue combines mobile, TV, Internet and the fixed network in one package. Put together the right package to suit your needs.
Compare our Internet subscriptions and check the speed available at your location.
Go to Internet products
Pause, replay and record your programmes or watch them on your mobile or tablet: discover the blue TV subscriptions.
Discover blue TV
Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.
Find out more
We will call you. Now or at a time to suit you.
Send us your request.
Go to form(opens in new tab)
Check the status of your order online.
Show order(opens in new tab)
Find all the instructions for your smartphone.
Find out how to set up your Internet and install all your devices correctly.
Go to instructions
My Service professionals will support you (for a fee).
Set up your Bluewin e-mail account yourself on a computer or mobile phone.
To the instructions
Get step-by-step instructions for setting up your blue TV.
Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.
Faults with your device? You can have your smartphone repaired in the Swisscom Shop.
Fix my phone
Log in to My Swisscom to troubleshoot your internet connection and get technical support.
Use the troubleshooter(opens in new tab)
Log in to My Swisscom to troubleshoot your blue TV and get technical support.
Log in to My Swisscom to troubleshoot your landline and get technical support.
Go to form
Is there an unusual amount on your bill? There may be a number of reasons for this.
Go to reasons
In My Swisscom, you can view your online invoice, extend payment periods or switch to paying by instalments.
Check your bills(opens in new tab)
You can reactivate blocked connections yourself in the My Swisscom Customer Center.
Unblock your access
You can top up your prepaid credit and purchase data packages in the Swisscom Cockpit.
Go to Cockpit
Change your address online and we’ll waive the CHF 69.– activation fee.
Notify us of your change of address(opens in new tab)
Find the answers to frequently asked questions.
Find out about extending your contract online.
Check whether you can switch your subscription and if we currently have any offers for you.
Check now(opens in new tab)
Internet, TV, Telephony: Amend your home subscription at any time.
Put your package together now
0800 555 155
Cancellation fees of up to CHF 500.– fully covered, making switching your Mobile subscription to Swisscom quick and easy.
How to switch
Combine Internet, TV and mobile products flexibly: switch to Swisscom and enjoy surfing speeds of up to 10 Gbit/s on our fibre-optic network.
Notify us of your cancellation online.
Fill in form
How to take over the contract and continue to use the subscription.
Write us your question.
Notify us of your cancellation online in a few steps.
If you are going to be abroad for between 2 and 12 months, simply suspend your subscription.
Suspend subscription(opens in new tab)