Contact us. All enquiries & complaints

Here's how to reach us: choose a topic below to call our hotline, chat with us or send us text message.

1My request

  • Consulting & order
  • Product set up
  • Disturbances & defects
  • Bills & payment
  • My data & contract
  • Switch to Swisscom
  • Cancellation

2Detail

  • Mobile
  • Packages
  • Internet
  • Swisscom blue TV
  • Fixed network telephony
  • Questions about your order
  • Mobile
  • Internet
  • E-Mail
  • Swisscom blue TV
  • Fixed network telephony
  • Mobile
  • Internet
  • Swisscom blue TV
  • Fixed network telephony
  • Amount due
  • Pay
  • Reminders & blocking
  • Prepaid credit
  • Change address
  • Login & passwords
  • Mobile contract extension
  • Switch your mobile subscription
  • Switch Internet, TV or fixnet subscription
  • Mobile
  • Internet, TV or fixed network
  • Death
  • Fusion of households
  • Moving into a retirement home
  • Moving abroad
  • Other reasons

3Contact us

Try it out yourself

Subscriptions & devices

Discover our mobile subscriptions, prepaid offers, mobile phones, tablets and other mobile devices.


Hotline

Talk to our support staff.

0800 800 073
Freephone number

Opening hours:
Mo - Sa 08:00 - 20:00 (except holidays)

Contact form

Send us your request.


Try it out yourself

blue package

inOne combines mobile, TV, Internet and the fixed network in one package. Put together the right package to suit your needs.


Hotline

Talk to our support staff.

0800 800 073
Freephone number

Opening hours:
Mo - Sa 08:00 - 20:00 (except holidays)

Contact form

Send us your request.


Try it out yourself

Swisscom Internet

Compare our Internet subscriptions and check the speed available at your location.


Hotline

Talk to our support staff.

0800 800 073
Freephone number

Opening hours:
Mo - Sa 08:00 - 20:00 (except holidays)

Contact form

Send us your request.


Try it out yourself

Swisscom blue TV

Pause, replay and record your programmes or watch them on your mobile or tablet: discover the blue TV subscriptions.


Hotline

Talk to our support staff.

0800 800 073
Freephone number

Opening hours:
Mo - Sa 08:00 - 20:00 (except holidays)

Contact form

Send us your request.


Try it out yourself

Subscriptions & phones

Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.


Hotline

Talk to our support staff.

0800 800 073
Freephone number

Opening hours:
Mo - Sa 08:00 - 20:00 (except holidays)

Contact form

Send us your request.


Try it out yourself

Checking order status

Check the status of your order online.


Contact form

Send us your request.

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Set up your device

Find all the instructions for your smartphone.


Try it out yourself

Set up your internet

Find out how to set up your Internet and install all your devices correctly.


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Set up your email

Set up your Bluewin e-mail account yourself on a computer or mobile phone.


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Set up your Swisscom blue TV

Get step-by-step instructions for setting up your blue TV.


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Set up fixed network

Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.


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Phone repair

Faults with your device? You can have your smartphone repaired in the Swisscom Shop or at one of our 11 repair centres.


Try it out yourself

Troubleshoot your connection

Log in to My Swisscom to troubleshoot your internet connection and get technical support.


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Troubleshoot your blue TV

Log in to My Swisscom to troubleshoot your blue TV and get technical support.


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Troubleshoot your landline

Log in to My Swisscom to troubleshoot your landline and get technical support.


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Understanding your bill

Is there an unusual amount on your bill? There may be a number of reasons for this.


Contact form

Send us your request.

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Payment options 

In the My Swisscom Customer Center, you can view your online invoice, extend payment periods or switch to paying by instalments.


Contact form

Send us your request.

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Unblock your access

You can reactivate blocked connections yourself in the My Swisscom Customer Center.


Contact form

Send us your request.

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Top up your credit

You can top up your prepaid credit and purchase data packages in the Swisscom Cockpit.


Contact form

Send us your request.

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Are you moving?

Change your address online and we’ll waive the CHF 69.– activation fee.


Contact form

Send us your request.

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Questions about the Swisscom Login?

Find the answers to frequently asked questions.


Contact form

Send us your request.

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Renew your subscription

Find out about extending your contract online.


Contact form

Send us your request.

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Switch your Mobile subscription

Check whether you can switch your subscription and if we currently have any offers for you.


Contact form

Send us your request.

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Switch subscription

Internet, TV, Telephony: Amend your home subscription at any time.


Contact form

Send us your request.

Try it out yourself

Switch to Swisscom

Cancellation fees of up to CHF 500.– fully covered, making switching your Mobile subscription to Swisscom quick and easy.


Hotline

Talk to our support staff.

0800 555 155
Freephone number

Opening hours:
Mo - Sa 08:00 - 20:00 (except holidays)

Try it out yourself

Switch to Swisscom

Combine Internet, TV and mobile products flexibly: switch to Swisscom and enjoy surfing speeds of up to 10 Gbit/s on our fibre-optic network.


Hotline

Talk to our support staff.

0800 555 155
Freephone number

Opening hours:
Mo - Sa 08:00 - 20:00 (except holidays)

Cancel online

Cancellation form

Notify us of your cancellation online in a few steps.


Adopt a contract

Tell us which contract you would like to take over.

Cancel online
Cancel online
Try it out yourself

Suspending rather than cancelling a subscription

If you are going to be abroad for between 2 and 12 months, simply suspend your subscription.


Cancellation form  

Notify us of your cancellation online in a few steps.

We are sorry that you have decided to leave us.
You are losing...

the award-winning customer service that helps you with all your requests.

the connection
to the best network
in Switzerland.

your climate-neutral subscription to the world's most sustainable telecommunications company.


Which service do you want to cancel?






Your contact for cancellation:


Cancel online