Contact us. All enquiries & complaints
Here's how to reach us: choose a topic below to call our hotline, chat with us or send us text message.
1. My request
2. Detail
3. Contact us
Discover our mobile subscriptions, prepaid offers, mobile phones, tablets and other mobile devices.
blue combines mobile, TV, Internet and the fixed network in one package. Put together the right package to suit your needs.
Compare our Internet subscriptions and check the speed available at your location.
Pause, replay and record your programmes or watch them on your mobile or tablet: discover the blue TV subscriptions.
Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.
Check the status of your order online.
Find all the instructions for your smartphone.
Find out how to set up your Internet and install all your devices correctly.
Set up your Bluewin e-mail account yourself on a computer or mobile phone.
Get step-by-step instructions for setting up your blue TV.
Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.
Faults with your device? You can have your smartphone repaired in the Swisscom Shop or at one of our repair centres.
Log in to My Swisscom to troubleshoot your internet connection and get technical support.
Log in to My Swisscom to troubleshoot your blue TV and get technical support.
Log in to My Swisscom to troubleshoot your landline and get technical support.
Is there an unusual amount on your bill? There may be a number of reasons for this.
In My Swisscom, you can view your online invoice, extend payment periods or switch to paying by instalments.
You can reactivate blocked connections yourself in the My Swisscom Customer Center.
You can top up your prepaid credit and purchase data packages in the Swisscom Cockpit.
Change your address online and we’ll waive the CHF 69.– activation fee.
Find the answers to frequently asked questions.
Find out about extending your contract online.
Check whether you can switch your subscription and if we currently have any offers for you.
Internet, TV, Telephony: Amend your home subscription at any time.
Cancellation fees of up to CHF 500.– fully covered, making switching your Mobile subscription to Swisscom quick and easy.
Combine Internet, TV and mobile products flexibly: switch to Swisscom and enjoy surfing speeds of up to 10 Gbit/s on our fibre-optic network.
Notify us of your cancellation online in a few steps.
If you are going to be abroad for between 2 and 12 months, simply suspend your subscription.