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Contact

Please choose a topic and a product to get the right information to contact us.


1What can we do to help you?

  • Technical problems and faults
  • 🖹
    My data and bills
  • 🐧
    Purchase advice
  • 🔧
    Set up and use offer
  • Other matters

2Which product/service does your enquiry relate to?

  • 📱
    Mobile
  • 🏡
    Internet, Swisscom TV or Fixed network
  • 👛
    My bills
  • 🚐
    Change address
  • 🔑
    Login & passwords
  • 📲
    Mobile phone loyalty offer
  • 🚧
    Change subscription
  • 🗑
    Cancel subscription
  • 📱
    Mobile
  • 🏡
    Internet, Swisscom TV or Fixed network
  • 📱
    Mobile
  • 🕸
    Internet
  • 📧
    E-Mail
  • 📺
    Swisscom TV
  • 🕿
    Telephony
  • 🏡
    Switching to Swisscom
  • 🖹
    Contact form

3Before you contact us we recommend the following :

Handy repair

Get your mobile phone working again in just a few steps or send it in for repair.

 


Our employees will of course also be happy to help you in person:


Talk to us

Technical problems?

Simple and speedy step-by-step solutions to your technical problems.

 


Our employees will of course also be happy to help you in person:


Talk to us

Costs and connections

Check your bills and connections immediately online.

 


Our employees will of course also be happy to help you in person:


0800 800 800
Free help

We can help with your move

Are you moving home? We can help you with your move and with setting up.

 


Our employees will of course also be happy to help you in person:


The Swisscom Login

The Swisscom Login is your most important login for the Swisscom Online World. It gives you access to the Customer Centre, where you can assign and manage your other passwords. Create a new password here or request a new one if you have forgotten yours.

 

Mobile phone loyalty offer

Would you like a new mobile phone? You will find your personal loyalty offer in the customer centre.

 


Naturalmente, i nostri collaboratori saranno lieti di aiutarvi anche personalmente:


Talk to us

Handys and tariffs

A list of all the mobile phones and tariffs for simple comparison.

 


Our employees will of course also be happy to help you in person:


Talk to us

Making an appointment

Our employees will be happy to advise you in a Swisscom-Shop of your choice.


Make an appointment

 

Our employees will of course also be happy to help you in person:


Talk to us
Contact form

Handys and tariffs

A list of all the mobile phones and tariffs for simple comparison.

 


Our employees will of course also be happy to help you in person:


Talk to us

Making an appointment

Our employees will be happy to advise you in a Swisscom-Shop of your choice.


Make an appointment

 

Which Vivo package is the best one for me?

Internet, TV and phone – find your personal favourite package in just four steps.


Our employees will of course also be happy to help you in person:


Talk to us

Making an appointment

Our employees will be happy to advise you in a Swisscom-Shop of your choice.


Make an appointment

 

Step-by-step instructions

Do you know your mobile phone? With our instructions you can get more out of your device.

 


Our employees will of course also be happy to help you in person:


0800 800 800
Free help

My Service

Don't feel like trying one out for yourself? Our experts will assist you with all technical matters relating to your mobile phone or tablet: immediately on the on the telephone, in the Swisscom Shop or at your home.


Go to offers

Setting up the Internet

Setting up your Internet access again for the first time after moving house.

 


Our employees will of course also be happy to help you in person:


0800 800 800
Free help

My Service

Don't feel like trying one out for yourself? Our experts will assist you with all technical matters relating to your mobile phone or tablet: immediately on the on the telephone, in the Swisscom Shop or at your home.


Go to offers

Setting up E-mail

Set up your existing e-mail address quickly and easily in your e-mail programme on your computer, mobile phone or tablet.

 


Our employees will of course also be happy to help you in person:


0800 800 800
Free help

My Service

Don't feel like trying one out for yourself? Our experts will assist you with all technical matters relating to your mobile phone or tablet: immediately on the on the telephone, in the Swisscom Shop or at your home.


Go to offers

Setting up Swisscom TV 2.0

Setting up Swisscom TV 2.0 in just a few steps.


 


Our employees will of course also be happy to help you in person:


0800 800 800
Free help

My Service

Don't feel like trying one out for yourself? Our experts will assist you with all technical matters relating to your mobile phone or tablet: immediately on the on the telephone, in the Swisscom Shop or at your home.


Go to offers

Setting up telefony

Plug your phone straight into the router.

 


Our employees will of course also be happy to help you in person:


0800 800 800
Free help

My Service

Don't feel like trying one out for yourself? Our experts will assist you with all technical matters relating to your mobile phone or tablet: immediately on the on the telephone, in the Swisscom Shop or at your home.


Go to offers


Our employees will of course also be happy to help you in person:


0800 800 800
Free help

Making an appointment

Our employees will be happy to advise you in a Swisscom-Shop of your choice.


Make an appointment

 

Our employees will of course be happy to help you in person:


Contact form

Send us your enquiry using the form.


Go to the form




Postal address