Contact us. All enquiries & complaints

Here's how to reach us: choose a topic below to call our hotline, chat with us or send us text message.

1. My request

2. Detail

3. Contact us

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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Discover our mobile subscriptions, prepaid offers, mobile phones, tablets and other mobile devices.

Go to Overview

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

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blue combines mobile, TV, Internet and the fixed network in one package. Put together the right package to suit your needs.

Combine now

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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Compare our Internet subscriptions and check the speed available at your location.

Go to Internet products

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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Pause, replay and record your programmes or watch them on your mobile or tablet: discover the blue TV subscriptions.

Discover blue TV

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

Let other customers help you.

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Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.

Find out more

We will call you. Now or at a time to suit you.

Send us your request.

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Check the status of your order online.

Show order(opens in new tab)

We will call you. Now or at a time to suit you.

Let other customers help you.

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Find all the instructions for your smartphone.

Select device

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Find out how to set up your Internet and install all your devices correctly.

Go to instructions

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Get step-by-step instructions for setting up your blue TV.

To the instructions

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Let other customers help you.

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Find out how to set up your fixed network telephony (IP) and connect the telephone to the router correctly.

To the instructions

We will call you. Now or at a time to suit you.

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Faults with your device? You can have your smartphone repaired in the Swisscom Shop.

Fix my phone

We will call you. Now or at a time to suit you.

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Log in to My Swisscom to troubleshoot your internet connection and get technical support.

Use the troubleshooter(opens in new tab)

We will call you. Now or at a time to suit you.

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Log in to My Swisscom to troubleshoot your blue TV and get technical support.

Use the troubleshooter(opens in new tab)

We will call you. Now or at a time to suit you.

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Log in to My Swisscom to troubleshoot your landline and get technical support.

Use the troubleshooter(opens in new tab)

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Send us your request.

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Is there an unusual amount on your bill? There may be a number of reasons for this.

Go to reasons

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Send us your request.

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In My Swisscom, you can view your online invoice, extend payment periods or switch to paying by instalments.

Check your bills(opens in new tab)

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Send us your request.

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You can reactivate blocked connections yourself in the My Swisscom Customer Center.

Unblock your access

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Send us your request.

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You can top up your prepaid credit and purchase data packages in the Swisscom Cockpit.

Go to Cockpit

Send us your request.

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Change your address online and we’ll waive the CHF 69.– activation fee.

Notify us of your change of address(opens in new tab)

We will call you. Now or at a time to suit you.

Send us your request.

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Find out about extending your contract online.

Find out more

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Send us your request.

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Check whether you can switch your subscription and if we currently have any offers for you.

Check now(opens in new tab)

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Send us your request.

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Internet, TV, Telephony: Amend your home subscription at any time.

Put your package together now

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

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Cancellation fees of up to CHF 500.– fully covered, making switching your Mobile subscription to Swisscom quick and easy.

How to switch

Give us a call.

Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland

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Combine Internet, TV and mobile products flexibly: switch to Swisscom and enjoy surfing speeds of up to 10 Gbit/s on our fibre-optic network.

How to switch

We will call you. Now or at a time to suit you.

Notify us of your cancellation online.

How to take over the contract and continue to use the subscription.

Find out more

We will call you. Now or at a time to suit you.

Write us your question.

We will call you. Now or at a time to suit you.

Write us your question.

We will call you. Now or at a time to suit you.

Notify us of your cancellation online in a few steps.

If you are going to be abroad for between 2 and 12 months, simply suspend your subscription.

Suspend subscription(opens in new tab)

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Write us your question.