Security support

Protect, detect, act: find instructions, tips and direct assistance.

​ Frequently searched topics

Spam, phishing & fraud

My Swisscom Login

Installing the My Security app

Two‑factor authentication (2FA)

Romance scam(opens in new tab)

​ Other topics

Lost/stolen mobile phone

Overview of service offers

10 tips for Internet security(opens in new tab)

Current error messages

Mobile protection: Easy Protection

Payment and parental controls

Swisscom warranty extension

Get support

Möchten Sie etwas bestellen?  Wir beraten Sie

Manage in My Swisscom

Manage your Swisscom products and services in your personal account.

Open My Swisscom(opens in new tab)

Chat with Swisscom

Chatbot Sam helps you instantly, any time. If Sam can’t help, a Swisscom employee will take over.

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Ask the community

Get personal support from experienced Swisscom customers.

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