Spam, phishing and Internet fraud

How to protect yourself

  • Log in securely:Use strong passwords and activate two-factor authentication 
  • Detect data breaches: Use the free Security Checker to check whether data linked to your e-mail address is publicly accessible. 
  • Install updates: Update your apps and programs regularly (software/firmware updates) 
  • Be suspicious: When you receive e-mails, look out for fake senders, impersonal forms of address and spelling mistakes. If in doubt, do not click on links or attachments 
  • Make a backup: Back up your photos and files to a cloud or on local storage media 
  • Be informed: find out about Internet scams.

Types of online fraud

Phishing

Fraudulent messages that attempt to elicit personal data such as passwords or credit card details. The scammers pose as a well-known company or brand by sending a fake Swisscom bill (example) or tempting offer for example.

How to protect yourself:

What we are doing: 

  • Free spam filter for Bluewin e-mail 
  • Free Callfilter for landlines and mobile phones 
  • Internet Guard, included in your Internet subscription, warns you about dangerous websites.

The misuse of data

An individual gains unauthorised access to confidential or personal data, such as the Swisscom Login, and sends spam messages from your webmail.

What you can do:

What we are doing: 

  • Our security products for total protection for your devices and your digital identity 
  • If we suspect misuse, we will lock your Swisscom Login and Bluewin e-mail password. Security lock

Spam

Unsolicited mass e-mails or calls from untrustworthy sources.

What you can do:

What we are doing: 

  • Free spam filter for Bluewin e-mail 
  • Free Callfilter for landlines and mobile phones 
  • If we suspect misuse, we will lock your Swisscom Login and Bluewin e-mail password. Security lock

Spoofing

Familiar name, fake sender. Fraudsters attempt to access personal data using a (fake) trustworthy identity.

What you can do:

What we are doing: 

Smishing

“SMS” + “phishing”: SMS messages from fake senders about a delivered parcel, a payment request or a prize win to elicit sensitive information.

What we are doing: 

Fraudulent websites

Fraudsters use fake websites to access your online accounts.

What you can do:

Beware of suspicious features:

  • URL does not fit with content (example) 
  • Spelling mistakes 
  • Poor-quality images 
  • A lot of advertising and pop-ups 
  • Dubious reviews by celebrities

What we are doing:

  • Internet Guard, included in your Internet subscription, warns you about dangerous websites. 
  • Our security products for total protection for your devices and your digital identity

Report safe websites that have been blocked by Internet Guard here. 

Malware: malicious software

Harmful software that accesses your device via a link or e-mail attachment. Once there, it can change files, manipulate security settings or collect confidential data, without the knowledge of the device owner.

What you can do:

What we are doing: 

  • Internet Guard, included in your Internet subscription, blocks dangerous websites. 
  • Our security products for total protection for your devices and your digital identity 
  • If we suspect a malware infection, we will lock your Internet connection. Security lock

Through our security products, Campus content and partnership with iBarry(opens in new tab)/SISA(opens in new tab), we are committed to your security and to raising awareness of Internet risks.

Report fraud

Forward spam or phishing e-mails to: spamreport@bluewin.ch.  

Add the number to the block list if you have activated the Callfilter.   

Report phishing SMS messages to us using the form. 

Report a suspicious website/URL online. 

Fraud can also be reported to the National Cybersecurity Center (NCSC)(opens in new tab).

Free spam filter

The Bluewin spam filter checks all incoming and outgoing e-mails. If a message contains suspicious features or has been reported as spam, it will go to the spam folder. You can activate or deactivate the spam filter at any time in My Swisscom(opens in new tab). 

We also protect you from dishonest mass-advertising calls and texts with the Callfilter and SMS filter(opens in new tab).

First aid

  • Change your passwords (e.g. bank, insurance, e-mail etc.) – from a different device if necessary. 
  • Store your important files on an external storage device or in the cloud. 
  • Reset your device fully to the factory settings. Mobile instructions 
  • Update your software and antivirus programmes. 
  • Report the fraud or notify the police(opens in new tab).

Additional support

Share your questions in the Swisscom Community and let other customers and experts advise you. 

Register for a free course with Swisscom Campus and stay safer online. 

The professionals from My Service will be happy to help with your security issue (subject to charges).